Alarms in Utah

Good Michelle

Peak Alarm

Contact Larry@PeakAlarm.com or go to Peak Alarm www.PeakAlarm.com for more information. Call Larry Love at 801 428 1384 for a consultation.

Peak Alarm can install, program and monitor all your alarms including Fire Alarm, Security, Access Control and Camera Systems. Peak Alarm also installs intercoms and video intercoms as well. Here are some example of camera prices.

CAMERA OPTIONS:

Peak Alarm Company offers the following cameras options installed with up to 100 feet of cable:
1. Color Indoor Analog Dome Camera with 2.8 to 12mm verifocal lens 600 TVL .5 lux $260 (D920)
2. Color Outdoor Analog Dome with 2.8 to 10mm verifocal lens 700 TVL & 33 IR LEDs $462 (VX30)
3. Color Bullet 4mm lens 600 TVL 21 IR LEDs $305 each installed
4. Box cam + 2.7 -13.5 mm lens Day Night + Outdoor Housing & Mount = $529 each
If you are looking for a larger housing this is it otherwise you can go with a smaller dome or bullet camera option. This camera does well in low light and you can’t miss the large housings. It is also prudent to have good lighting installed outside your building and post signs ($7)
5. Pan Tilt Zoom Camera Outdoor installed $1,960.00 each
6. HD CAMERA AND DVR OPTION: HD-SDI 1080P Resolution cameras run about $300 each and the DVRs cost more ($2257.00 for 3TB and 16 Channel 1920 x 1080) but these cameras have a much higher definition than the analog cameras but keep in mind they take up more storage on your DVR as well. You can install these cameras using normal Coax so for improving your resolution using existing cable this is a great option. Example: CE-X1HD is a 2.1MP which is 3 -4 times the resolution as most analog cameras $322 with mount and lens.
ANALOG DVR OPTIONS
7. 4 Channel 1TB DVR installed $642.00 (R4S)
8. 8 Channel 2TB DVR installed $1038.00 (R8S)
9. 16 Channel 3TB DVR installed $1,222.00 (R16S)
10. Faster Processor 16 Channel 3TB DVR installed $2,257.00 (DVR1600/3000)
Keep in mind that your labor and wire will be the same no matter what quality camera you purchase.

8 Camera Power Supply installed $250 or 16 Camera Power Supply Installed $262 so if you think you may add additional cameras later on make sure you get the larger power supply and an expandable DVR/NVR. The POE cameras do not use the same power supplies but they get their power from the POE Switch.
Six camera system using 2 Indoor cameras from option 1, four outdoor cameras from option 4, Power Supply and the 8 Channel DVR including 2 penetration holes. Monitor provided by customer. $4,084.00
POE Camera options on page 2 of 2

CAMERA PROPOSAL FOR:

Attn: Larry Love 801 428 1384
IP CAMERA OPTIONS:

NVR with POE Switch
Option A . 4 Channel NVR 2TB with 8 Port POE switch installed $870
Option B. 8 Channel NVR 4TB with 8 Port POE switch installed $1,712
Option C. 16 Channel NVR 6TB with 16 Port POE switch installed $2,386
Option D. 2.1 MP Ball Camera 3.6mm lens 60’ IR installed $302
Option E. 2.1 MP Vandal Dome 2.8 to 12mm lens 65’ IR Micro SD installed $603
Option F. 2.1 MP Motorized Verifocal lens Dome 3-9mm 80’ IR installed $789
Option G. 2.1 30X PTZ Speed Dome 4.3 to 129mm lens 80’ IR installed $2,511
Option H. 3MP IP 2.5-12mm Vandal resistant installed $1,679 also 5MP camera same price
Option I. 5MP IP , HDTV 720p, 3.3mm-12mm Vandal resistant installed $1,937

Example of a six IP camera system from Option B and six cameras from option D installed $3,524
This does not include monitors or outdoor cameras. Any cable runs over 100 feet will required additional cable.

Keep in mind if you already have some analog cameras and you want to add IP you can purchase a Hybrid DVR/NVR that will allow you to have both IP and Analog cameras on the same unit and you can slowly switch over to IP as budget allows. Both types of systems will allow you to remotely view your cameras.

These pricing sheets are to be used as example prices only. Once we determine the needs of your specific site we can put together a custom proposal for your site. Peak Alarm also offers Leasing options OAC if you want to lower the upfront payment and extend the payments over a longer time period.

Get rid of your phone lines to your Fire Alarm panel for monitoring

When water flows through the pipes this switch sends a signal to the fire panel

Monitor your flow and tamper with a fire alarm panel.

Since analog phone lines are expensive ($50 per month for a dedicated one as you should have on your fire panel) and on their way out we have two solutions. One is a high supervision cellular unit that meets the code by sending a signal out every 6 minutes and the other is an AES Radio system.

Monitor your Fire Alarm with PEAK ALARM by calling Larry Love today 801 428 1384

EQUIPMENT:
1-Fire Panel 4 zones (Non-expandable) and batteries (This system is for a small building where you need to monitor flow and tamper)
1-Fire Communicator Cellular or Radio (See options)
1-Double Action Pull Station per code
1-Smoke Detector per NFPA 72 Code
1-Zone tied to flow
1-Zone tied to tamper
Installation and testing included – If Fire Marshal test is required add $300
If submittals are required add $200

Option 1 – Fire Panel with equipment above and AES Radio installed $789.00 $54/mo (36 month contract)
Option 2 – Fire Panel with equipment above and Cellular fire unit $699.00 Installed $61/mo (36 month contract)

Both of the pricing options above include $29 monitoring, either $22 for high supervision cellular or $15 per month for AES Radio and $10 dollar per month to pay for yearly required inspection.

Option 1 or 2 could be used for locations that do not currently have fire alarm panels.

Option 3 – AES Radio tied to existing Mircom FA-300 Panel $199 and $54 per month (Mircom panel is just an example)
Option 4 – High Supervision cellular tied to existing Mircom $99 and $61 per month

We can back out the inspection fee and the monitoring cost would drop $10 per month and the equipment cost would increase slightly.

SERVICE RATE: Can be billed monthly, quarterly, semi-annually or annually.

Peak Alarm UL Listed Central Station Alarm Monitoring Service…………$29.00
High Supervision Cellular Monthly Service communicates 10X per hour ..$22.00
Annual Fire Alarm Test & Inspections (Includes fire alarm green tag ……$10.00
=======
Total Service Rate $61.00 per month

We can change the 4 zone panel to an 8 zone panel with a small increase. If you need elevator recall (Monitoring only $15 per month) and if you need annunciators and duct detectors call Larry Love at 801 428 1384 for a customized quote. Larry@PeakAlarm.com

**These are specific examples to show pricing options. Each existing panel is different so we can come out to your site and do a free evaluation. Prices will vary slightly depending on your existing equipment.

www.PeakAlarm.com

Peak Alarm can work out special plans to meet your needs with a longer term contract of 60 months, 48 months, 36 months, 24 months, 12 months or even month to month.

When you go month to month the upfront costs are more as well as the monthly monitoring. When you go with a longer term Peak Alarm can subsidize the equipment making the upfront charges more affordable.

PLEASE NOTE: Fire systems required by code to be monitored, will require two forms of communication connected to the fire alarm control panel which are normally analog phone lines with the first one being dedicated and the second phone line that can be shared or an approved alternative such as Radio or High Supervision cellular to eliminate the analog phone lines. The customer is responsible to provide the phone lines or purchase one of the other options. The customer is responsible for contracting an electrician to provide 110V connection to the fire alarm control panel on a dedicated circuit. Fire alarm system design is subject to final approval by the Authority Having Jurisdiction and may affect the total system cost. Any additional devices or appliances not listed on the counts above will only be provided after a signed change order or purchase order is received.

AES Radio to remain property of Peak Alarm

TOP 10 Home Security Systems & Home Alarm companies in Utah County may need to be updated

Update your top ten company list with companies that have a good BBB rating

Update your top ten company list with companies that have a good BBB rating

Top 10 Home Security company systems and home alarm companies in Utah county needs to be updated. One company is listed twice and the name of that company was changed to another name a couple of years ago and another is on the BBB alert list because their phone numbers have been disconnected and the mail comes back as un-deliverable.

The ratings are done by a company that you can pay for and they show up in the top portions of the search engines and they do exactly what they say they will do, they get you to the top of the list and apparently it does not matter how many complaints your company has had filed against it or how many current law suits are being filed against your company you can still pay for and get to the top of the search engine.

Now lets look at the results and look up the Better Business Bureau rating on each of the companies and see how they match up to other security companies in Utah

Two of the supposedly best 10 Home security companies in Utah and Utah country have a score of F with the Better Business Bureau www.BBB.org

Another of the listed and reviewed TOP ten companies has a score of D and one of the companies has an alert with the BBB because they are apparently out of business because the mail is returned and the phone numbers have been disconnected. It may be a good thing to make up your own top ten list with current information using our list below.

One of the companies listed has had over 3200 complaints filed in the last 3 years. How do you suppose the ratings were done if not from customer reviews? Looking at the issues filed there are many issues with sales, advertising and equipment problems

Now when we look at two of the largest Utah companies who have been in business for many years what did we find?

Mountain Alarm has an A+ rating with the BBB and only one complaint filed in the last 3 years. www.mountainalarm.com

Peak Alarm also has an A+ rating www.PeakAlarm.com and has only had 5 complaints filed in the last 3 years with no complaints filed in the last year. Peak Alarm has been in business for over 45 years and they are licensed and insured and Interestingly enough neither of these high rated successful companies made it to the TOP 10 HOME SECURITY UTAH COMPANIES.

When you need pricing for security, fire alarm, access control or cameras check the BBB.org site before you buy and make sure you don’t fall into the trap of picking one of the top 5 companies that may or may not really be in the top five companies. The company that reviews does say it is their top 5 picks so do some more research and come up with the real top five alarm companies in Utah that meet the following criteria.

1. Check the Better Business Bureau www.BBB.org Valid complaints that are presented to the BBB are submitted and researched.
2. Check DOPL Utah Division of Professional Licencing
3. Check online reviews – All large companies will have some negative comments posted and some of the negative comments are done by the same people.
4. How many years has the company been in business?
5. Does the company have their own UL listed Central Station for monitoring or do they sell their accounts to other companies?
6. Does the company have a Security Patrol or Guard Patrol Division (Especially useful where the police have a non-response policy)
7. Does the company have experience with commercial and residential or mostly residential?
8. Does the company have certified NICET technicians and certified techs through the State fire Marshal’s office?

Once you have the answers to these questions you have done your research and you can now decide which three bids you want to get rather than wasting time on companies that have thousands of complaints and companies that are currently being sued in several states. TOP TEN HOME SECURITY COMPANIES IN UTAH SHOULD BE UPDATED TO INCLUDE CURRENT INFORMATION

Top 5 Home Security company Picks in Utah a bit misleading

Security in Utah

Security Systems in Utah

Top 5 Home Security company Picks in Utah is a bit misleading in my opinion.

The ratings are done by a company that you can pay for and they show up in the top portions of the search engines and they do exactly what they say they will do, they get you to the top of the list and appartently it does not matter how many complaints your company has had filed against it or how many current law suits are being filed against your company you can still pay for and get to the top of the search engine.

Now lets look at the results and look up the Better Business Bureau rating on each of the 5 companies and see how the match up to other security companies in Utah

One of the supposedly top 5 Home security companies in Utah has a score of F with the Better Business Bureau www.BBB.org

Another of the listed and reviewed TOP five companies has a score of D-

One of the companies listed has had over 4699 complaints filed in the last 3 years and another one of the top five has over 3200 complaints filed. How do you suppose the ratings were done if not from customer reviews? Looking at the issues filed there are many issues with sales, advertising and equipment problems

Now when we look at two of the largest Utah companies who have been in business for many years what did we find?

Mountain Alarm has an A+ rating with the BBB and only one complaint filed in the last 3 years. www.mountainalarm.com

Peak Alarm also has an A+ rating www.PeakAlarm.com and has only had 4 complaints filed in the last 3 years with no complaints filed in the last year. Peak Alarm has been in business for over 45 years and they are licensed and insured and Interestingly enough neither of these high rated successful companies made it to the TOP 5 HOME SECURITY UTAH PICKS.

When you need pricing for security, fire alarm, access control or cameras check the BBB.org site before you buy and make sure you don’t fall into the trap of picking one of the top 5 companies that may or may not really be in the top five companies. The company that reviews does say it is their top 5 picks so do some more research and come up with the real top five alarm companies in Utah that meet the following criteria.

1. Check the Better Business Bureau. Valid complaints that are presented to the BBB are submitted and researched.
2. Check DOPL Utah Division of Professional Licencing
3. Check online reviews – All large companies will have some negative comments posted and some of the negative comments are done by the same people.
4. How many years has the company been in business?
5. Does the company have their own UL listed Central Station for monitoring or do they sell their accounts to other companies?
6. Does the company have a Security Patrol or Guard Patrol Division (Especially useful where the police have a non-response policy)
7. Does the company have experience with commercial and residential or mostly residential?
8. Does the company have certified NICET technicians and certified techs through the State fire Marshal’s office?

Once you have the answers to these questions you have done your research and you can now decide which three bids you want to get rather than wasting time on companies that have thousands of complaints and companies that are currently being sued in several states.

Security tips for businesses in Utah

Tips to Protect your Business
I took this picture at the SLC Zoo (Hogle)

I took this picture at the SLC Zoo (Hogle)

www.PeakAlarm.com

Burglars target businesses that do not have security systems and camera systems more often than those that do. Burglars look for what the police call “targets of opportunity” In other words, easy pickings. When your alarm system is outdated or in disrepair this can also put you at risk.

Look into making a reasonable investment in good locks, outdoor lighting, a new camera system that you can remotely access and a new security system that you can control using your smartphone. This investment will pay off in security and peace of mind.

Leasing a system will allow you to make smaller monthly payments yet you can have your system installed today and when the technology changes in a few years you can have the system updated to a newer system keeping your business on the cutting edge and protected.

Here are some specific measures you can take starting today.

Test your security and camera system regularly replacing decals and signs as needed.

Keep overhead doors closed and locked. Consider padlocks on the garage door tracks.

Keep your outside lighting in working order and consider adding additional lights and cameras.

Hold ongoing training on how to use the security system for new employees and hold review training for employees that may have been trained but do not use the system very often.

Update your call list every few months making sure phone numbers and names are current.

Every 6 months or every year it is prudent to change all of the security codes. That way if anyone was sharing their code with someone else the old codes will not function. Avoid programming codes that are easy to guess like birth years etc…

To reduce false alarms do not leave balloons near your motion detectors, avoid having hanging displays or mobiles near the motion detection areas. Keep the equipment clean and free of spider webs. Do not have plants or other hanging objects near the heating and air conditioning vents because many times the air flow can cause them to move and set off your motion detectors.

Avoid installing motion detection in areas where the temperatures are very low or very high.

Have your security system serviced so it stays in top operating condition. Batteries should be checked periodically and changed as needed. When a door contact or motion detectors are damaged and not repaired, employees notice as do others making the building a more desirable target.

Don’t keep expensive inventory in areas of your business that do not have good constant camera coverage that you can review. Unfortunately a high percentage of shrinkage is attributed to employees and former employees that know your business. Using your camera system proactively can make your employees aware that you do use the camera system and are checking. Let them know how much you appreciate how organized they are or how they handled specific situations. Tell them you saw them unload product while viewing the camera system and let them know what a great job they did. When you use your camera system in such a way people are made aware that you are viewing the cameras and they are less likely to do things they should not do or be involved in theft.

Peak Alarm has been in business for 45 years, Peak Alarm is licensed and insured and they have an A+ rating with the BBB

Peak Alarm employees are on 24/7

Peak Alarm employees are on 24/7

Make a list of any items you may be interested in and call Larry Love at Peak for a free consultation Office 801 428 1384 or cell 801 898 6003 email is Larry@PeakAlarm.com

Check the BBB when buying security systems

Does the low bidder on your security system have an F grade with the BBB?

Find out before you buy

BBB

Don’t get in the tangled mess. Call the Better Business Bureau first

www.PeakAlarm.com

Several of my customers have mentioned another companies name which I will not mention but today just for kicks I looked up their www.BBB.org report on the Better Business Bureau and found that this particular company has had over 3200 complaints in the last 3 years. Granted any large company is bound to have complaints. The company where I work has over 270 employees so it is not a small company but give me a break, thousands of complaints may be a red flag. Also if there is an ALERT on their report that is not a good thing either.

Many of those complaints cannot be resolved with that company because they have sold the contract to another company which is a common practice in the security industry. PEAK ALARM DOES NOT SELL THEIR CONTRACTS. Peak Alarm owns their own UL listed Central Station which handles all the Peak Alarm accounts.

So I looked up PEAK ALARM on the BBB and found 4 complaints in the last 3 years and they have all been resolved. I checked online and there are some complaints but several of them appear to be the same person. I also spoke with the CEO and President of Peak Alarm and they take valid complaints seriously and strive to use that information to make positive needed changes at Peak Alarm. This attitude of listening impressed me.

I then looked up several of my competitors and found hundreds and thousands of complaints have been filed. The one company that has over 3200 complaints has changed their name a couple of times and they also created a separate company name as their installation company. When you have an issue and call them after they have sold the account you now have to deal with the new company that did not do the installation. This makes the experience a difficult one.

1. Ask your security company salesman and installers to show you their UTAH DOPL LICENSE (DIVISION OF OCCUPATIONAL LICENSING) It is a blue and white license and they must carry it on their person. This insures that they have been through the FBI background check and have been fingerprinted. Many companies hire people to sell for them and they don’t get licensed. Two such salesmen knocked on my door two days in a row a few years ago when I happened to be serving as the Chairman of the Alarm Systems Commission with the State of Utah. They knocked on the wrong door. They both had shinny new company ID card but those cards are not licenses.

2. Look up the company on the www.bbb.org web site and that company that I am referring to has a F GRADE and an alert on their BBB Report.

3. On eBay when the satisfaction rating is like 70% most people will not buy from those companies even when the prices are lower especially when you read the complaints. My 16 year old son is smart enough to pay a bit more and get his electronics from a company that has a 99% rating

This same company also does 60 month contracts “That is 5 years”. We can do 60 month contracts here at Peak but we prefer to keep them to 36 or even 24. Keep in mind that you either pay now or pay later and nothing is really free. When it says free installation and free equipment please figure out how many months you will be paying and what the cost will be over time. Do the math.

www.PeakAlarm.com

Call Larry at 801 428 1384 for a security system quote or email him at Larry@PeakAlarm.com

Review your alarm contract closely

Review your alarm contract closely

Fire Alarm out of service fire watch required

IFC International Fire code section 901.7 states that where a fire protection system is out of service, the fire department and the fire code official shall be notified immediately and where required by the fire code official, the building shall either be evacuated or an approved fire watch shall be provided for all occupants left unprotected by the shutdown until the fire protection system has been returned to service. Where utilized, fire watches shall be provided with at least one approved means for notification of the fire department and their only duty shall be to perform constant patrols of the protected premises and keep watch for fires.

A customer was upset that the alarm company notified the fire marshal about the fire alarm system that did not function properly and they were required to spend several thousand dollars to fix that system and they were upset with the alarm company for breaking their trust. The alarm company did not have a choice if they follow code. There are levels of problems and the fire marshal will determine if the building should be evacuated or not. If one smoke detector is not functioning normally that is not reason enough to red tag the system but the owner would be notified and the part should be installed or fixed as soon as possible. If the problems are more serious then the AHJ should be notified immediately.<1>

Contact Larry@PeakAlarm.com for corrections or call 801 428 1384 www.PeakAlarm.com

Alarms in SLC

Occupancy classifications list from IFC International Fire Code simple

A = Assembly
A-1 Assembly fixed seating
A-2 Assembly intended for food and drink consumption
A-3 Assembly intended for worship
A-4 Assembly for sporting events
A-5 Assembly for outdoor activities
B = Business
E = Educational
F= Factory industrial
F1= Factory moderate hazard occupancy
F2 – Factory low hazard
H= High hazard
H1= Detonation hazard
H2= Deflagration hazard – or hazard from accelerated burning
H3 = Buildings that have material that readily support combustion
H4 = Buildings that contain materials that can be a health hazard
H5= Semiconductor facilities
I = Institutional
I-1= Facilities for people who are receiving care but are capable of self preservation
I-2= Facilities for people who are not capable of self preservation
I-3 =Correctional facilities
I-4 = Daycare
M= Mercantile (stores)
R= Residential
R1= Contains sleeping units where people are primarily transient (boarding houses, hotels, motels)
R2= More than 2 dwelling units were the occupants are primarily permanent
R3=Where occupants are primarily permanent and not R1,R2 or R4
F4=More than 5 and not more than 16 who reside on a 24 hour basis and capable of self preservation
S= Storage
S1= Storage – see list
S2=Storage low hazard
U = Not classified as any of the above

www.PeakAlarm.com

Please send any corrections to Larry@PeakAlarm.com See IFC 2012 Version

LOW FREQUENCY HORNS AND NEW NFPA CODE

LOW FREQUENCY HORNS – NEW CODE – Sheet attached with specific code reference and information. This code went into effect 1 January 2014 – It came out in the 2010 code and is also found in the 2013 code as well.

www.PeakAlarm.com

http://www.systemsensor.com/en-us/Documents/LowFreq_FAQ_AVFL137.pdf

New NFPA 72 code requires special LOW FREQUENCY HORNS in hotel, motel, retirement, apartments and condominium type construction. These new low frequency appliances will wake people up more effectively. They do have a higher mA draw than the old mini horns you were used to so plan the circuits accordingly. One example is the System Sensor HR-LF which is the horn only (red) and the Horn/Strobe version is P2RH-LF (Red) these should be used in the ADA rooms using the high candela (cd) 177 setting much of the time.

76 db (Sound level) on Temporal 3 setting at 520 Hz

Low Frequency Horn draws 138mA each (16-33volts)
Low Frequency Horn/Strobe at 177 cd (candela) draws 343mA

For just the Horns on a 2 amp circuit you could install 14 of them and be ok but the engineers only want us to use 75% of the circuit or 1500 mA so we should limit the LF HORNS to 10 per 2amp circuit.

Using the LF Horn/Strobes you could only put four (4) per circuit on a 2amp circuit if you want to save 25% for spare.

USING A NORMAL 75cd HORN/STROBE that draws 242mA you can put only 6 on a circuit (System Sensor example of the adjustable set at 75cd and high temporal 3 setting) Some Engineers have been using a figure of 120 mA or 130mA which is not the horn and the strobe combined unless you are using 15cd which ends up being 150mA each.

VERY IMPORTANT: IF THE PROJECT IS CLASS A WIREING YOUR 4 CIRCUIT POWER SUPPLY BECOMES ONLY A TWO CIRCUIT POWER SUPPLY

Most fire alarm manufactures use GENTEX, COOPER WHEELOCK, SYSTEM SENSOR, EDWARDS, POTTER (Sprinkler), TYCO or FEDERAL SIGNAL . (explosion proof or specialty appliances)

Keep in mind that you still need to do the battery calculations and voltage line drop calculations to make sure there is enough current at the last appliance depending on the wire gauge so the chart is an example of one of the factors you need to consider which is the mA draw of the appliance and other factors are your power supplies, wire gauge and distance etc….

Appliances per circuit based on 1.5amps of 2amp circuit Candela mA draw
10 per circuit 15cd 150 mA
8.4 30cd 178
6 75cd 242
5 110cd 286
3.93 or 4 177cd 381
Appliances per circuit based on 2.25amps of 3amp circuit
15 15cd 150
12 30cd 178
9 75cd 242
7.8 110cd 286
5.9 177cd 381
Based on System Sensor appliances P2R
15cd 30cd
TEN of the 75cd units is 2.42amps HORN ONLY 84mA HORN ONLY 84mA
Eight of the 75cd units is 1.93amps STROBE 66mA STROBE 94mA
Six of the 75cd units is 1.452amps HORN/STROBE 150mA HORN/STROBE 178mA

If the circuit is a 2.0amp circuit only 1500mA or 1.5amps is usable leaving 25% extra 75cd 110cd
HORN ONLY 84mA HORN ONLY 84mA
STROBE 158mA (75cd) STROBE 202mA
HORN/STROBE 242mA HORN/STROBE 286mA

177cd 95cd
HORN ONLY 84mA HORN ONLY 84mA
STROBE 297mA STROBE 181mA
HORN/STROBE 381mA HORN/STROBE 265mA

calculating how many is important

calculating how many is important

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Review of Peak Alarm in Salt Lake City Utah negative reviews

Peak Alarm review

Peak Alarm review

www.PeakAlarm.com

Peak Alarm has had some positive and some negative reviews posted on the Internet. As with any large company (270 employees) you will end up with some negative comments from time to time.

I recently spoke with the President of Peak Alarm and the CEO of Peak Alarm and they assured me they take the negative comments posted seriously and strive to look for the best way to make positive changes to insure that every customer’s experience is a good one.

Some concerning comments on Peak Alarm’s billing practices were made and those comments were read and changes have been put in place to handle concerns in a reasonable fashion. Peak Alarm is a business and as such, bills for services and when a customer does not pay, the account managers try to call and send letters and if payment is not made, from time to time an account is sent to collections. Peak Alarm has changed the company it uses for collection to another company that provides a better service.

Peak Alarm had a complaint filed which said Peak Alarm broke the trust they had with the customer. According to NFPA 72 National Fire Alarm Code, IFC and R710 local code alarm companies are obligated to report Fire Alarm systems that are red tagged or a danger to public safety to the local AHJ Authority Having Jurisdiction (Fire Marshal) Each case is taken on a case by case basis and Peak Alarm strives to work with the customers to get their systems repaired but in cases where life safety is put in danger there is a legal obligation to report on non functional alarms. If the customer does not comply with the code any alarm company would be obligated to report such conditions. Each alarm company that is certified to install Fire Alarm Systems has to pass specific training and tests that encompass these aspects.

You will find that only 5 complaints have been issued against Peak Alarm through the Better Business Bureau in the last 4 years and 1 complaint in the last year has been filed. www.bbb.org

http://www.bbb.org/search/?term=peak+alarm&tobid=&location=Salt+Lake+City%2CUT&filter=businesses

Peak Alarm has been in business for 45 years and they are licensed, insured, factory trained and provide their employees with a great benefit package.

Peak Alarm is the only company of it’s type that provides a full Alarm installation company, a Patrol and Guard division and a UL listed Central Station. Peak Alarm also has a full service AV division as well. Peak Alarm is certified to do UL 2050 installations as well.

Peak Alarm does both Commercial and Residential installations.

Call Larry Love for a quote directly for your home or business at 801 428 1384 or email Larry@PeakAlarm.com

Peak Alarm strives to improve their service every year through in house and formal training for employees and certifications.