Reading through the comments for any large company you will always find some negative although it is interesting that several of the comments posted are anonymous and some of them use very similar verbiage making me wonder if they were not written by the same person. Below you will find some of the complaints and you can decide for yourself how valid they are.
Peak Alarm as of 120414 had 5 complaints filed with the www.BBB.org in the last 3 years and only one in the last year and all of them have been dealt with and closed out with the Better Business Bureau. Many of the large competitors have hundreds and 2 of them have over 3000 complaints that have been filed with the Better Business Bureau in the last 3 years. Please get on the BBB web site and view the information for every company that you get pricing from.
Having been in business for over 45 years, licensed, insured and factory trained the Peak Company and all 270 of the Peak employees are part of a very professional group of security professionals. Sometimes mistakes are made and problems occur. Recently a Peak Alarm installer damaged the glass stove top of a customer during an installation. Peak Alarm immediately took care of this issue and the customer. Peak Alarm has a very positive image because they are professional.
Peak Alarm does not run credit checks on their customers. Most security companies do run credit checks and the customer ends up paying for this one way or the other. www.PeakAlarm.com
I recently spoke with the CEO and the President of Peak Alarm and they take all valid feedback seriously whether it is positive or negative. They use valid complaints to bring about positive changes in the company and improve the way business is done. Peak management does not tolerate employees using bad language on the phone with anyone. All of our central station dispatch conversations are recorded and can and are reviewed to see how our dispatchers are acting professionally. The sales and accounting phone calls are also recorded for training and for exactly this purpose to make sure that Peak employees are treating the customers with respect.
There are different types of complaints such as someone that is upset because they had equipment problems and Peak strives to deal with these issues the best way possible. When parts are out of the warranty there is a service charge just like there would be with anything else.
One complaint says that Peak Alarm does not hire good employees: Well all Peak Alarm employees are drug tested and go through an FBI background check and hold current licences with the State of Utah Division of Occupational Licensing. Peak also has 12 employees that are certified with the State Fire Marshal’s office and 6 employees are the NICET Certified. The quality of Peak Alarm employees tends to be higher than many other security companies because Peak Alarm offers a full benefit package and retains many of their employees for over 20 years.
When someone signs up for a monitoring agreement and if you terminate the agreement early there is a charge. Peak Alarm will work with customers that are moving or going out of business to either move the contract so it continues at a new location or take payments or even have someone else take over the existing contract. If you signed a 24 month contract and you are moving a year later you can move the system or have a new system installed and continue the same contract until the end or you can pay the balance which would be 12 more months. Peak Alarm also has the option of someone doing their monitoring on a month to month basis but the equipment costs are higher going into the deal, that is why most people opt to sign a 36 month agreement so Peak Alarm can subsidize part of the equipment.
People that don’t pay their bills end up complaining that they are not being treated fairly and they file complaints. Out of all the complaints on the Internet only 5 were filed with the Better Business Bureau in the last 3 years because the complaints that don’t have a leg to stand on did not call the Better Business Bureau because they know the complaints (Both sides) will be investigated and they did not want the truth to come out. I have worked for a security company that went out of business back in 1996 and part of the reason was that they did not collect money that was owed to them. This has happened to many companies that only concentrate on the installations and ignore collection of money that is due.
One complaint said that Peak Alarm only offers a 36 month contract and only 90 days warranty on their labor and a one year equipment warranty. This is simply not true. The 90 day warranty on labor applies to many of the installations but not all of them. The customers can buy an extended warranty which covers many things including batteries. Specific projects are done with a full year warranty on the labor. I did one of those yesterday.
Peak Alarm has many plans including a 60 month, 48 month, 36 month, 24 month, 12 month or even month to month depending on how the equipment and installation are paid for. When a security company tells you that you are getting free equipment don’t believe it. You will need to sign a contract and many times the companies that claim they give you free equipment will charge you more per month in order to make up for the equipment they gave you for free. Peak Alarm can do it either way, they can lower the price of the monthly monitoring if you pay more up front or they can lower the price you pay up front and you will have a higher monthly monitoring cost. (It is the same when you buy a phone or a car.)
Horrible service and dependability
Not reliable. The person who drives truck #184 drives lazily around the parking lot and does not open the doors as he is assigned. Seriously they need to hire decent reliable employees.
Posted by Anonymous on August 27, 2014. Brought to you by merchantcircle.
(Why is this anonymous? When calls are made to Peak Alarm directly and complaints are made, action is taken. If an employee is being reported for poor driving or problems repeatedly by verified sources action is taken by Peak Alarm. In fact whenever there is a car accident the employee is drug tested right then and there is an investigation. If an anonymous person is calling to complain about someone’s driving that does not carry very much weight because it could be a person that is upset about a personal matter. I was with a Peak employee the other day and a driver flipped us off and we had not done anything to provoke that. Just having the phone number and the car number on your car many times makes you a target for people that complain all the time about anything. )
I had a home security system installed a few months ago from Peak Alarm. My sales rep was very knowledgeable and helped me plan a system that fit my home and my security needs. Peak Alarm’s…
Posted by Sam S. on April 26, 2014. Brought to you by yahoolocal.
Posted on March 25, 2014. Brought to you by facebook.
Posted on December 10, 2013. Brought to you by facebook.
Posted on December 07, 2013. Brought to you by facebook.
Use someone Else!!!
This is a nasty company with nasty personnel that are totally un professional. If you value your walls and business or home do not trust this company to install. Their system will not work and when you try to resolve any issue billing or otherwise they will call you names and sue you. Totally family ran and over their head cannot provide a decent service. HORRIBLE SERVICE AND YOU HAVE NO…
Posted by brentparcell on August 22, 2013. Brought to you by merchantcircle.
Do not Use Peak Alarm Co.
(The word NASTY is used in this post as well as the next one which could indicate that it was written by the same person. I met with the Staff that handles the law suits and before Peak Alarm will take someone to court Peak employees go through a long process of letters and trying to work out payment plans with the person. When it does go to court Peak Alarm does not waste time taking a case to court that is not a valid case. If the person was finished with their contract and had paid in full Peak would not waste time taking such a case to court. Peak Alarm is a business and as such needs to be paid for their services and when someone does not pay what they have agreed to pay there are consequences. It is true that this is a family owned and operated business and I have met with these family members and they are all very professional. I also know that family member have been let go when there were problems. I feel bad that this person does not feel that they were treated fairly.)
Do not use this company use any one else. Their office staff and service personnel are mean and nasty to you. They have an antiquated billing system and they will over charge you then will not settle any dispute without calling you nasty names and upsetting you. If you refuse to pay they will sue you for as little as 100.00 Steer completely away from peak alarm!!!!!!!!
Posted by User26068 on August 22, 2013. Brought to you by ksl.
Posted on July 28, 2013. Brought to you by facebook.
Editorial review from Citysearch
(Peak Alarm has updated many of their systems and just hired another IT person to help maintain the systems. There is no name on this complaint and I know that management would be very interested in the details of the name calling and they would review the phone recordings and take action upon any customer service person that was calling a customer names. If a customer feels they are not being treated fairly they can file a complaint with the Better Business Bureau as well as with Peak Alarm. )
Don’t use this company for your home protection. They are nasty about there billing, there system does not always work, and if you have a billing dispute you will end up in a nasty legal battle in district court even over 200.00 of bills in dispute for services not provided. I set my alarm off accidentally 5 or 6 times it did not work, now i’m in the court system battling a 300.00 bill they charged me.
Posted by by bremtp at Citysearch on July 24, 2013. Brought to you by Citysearch.
Don’t Do It
( If this person set his/her system off accidentally 5 or 6 times how did it not work? If alarms were sent then it did work. When you call in and put the system in test then you should set the system off and if it does not work then it needs to be repaired. If the equipment was damaged or if the batteries had not been changed that could be an issue. Alarm systems need to be maintained and in years past I have dealt with customers that did not want to pay to have their systems inspected, tested or repaired when they had issues. When an installation is done every point is tested and sent into the central station and logged as verified. We have had customers get their sensors wet and of course they stop working. We have had customers smash their motions and they stop working and we have had customers pull the window and door contacts off and of course those stop working as well. Much of the equipment that Peak Alarm installs is also used by other security companies and when maintained it works well for years and years.)
Sad to say it after 6 years of being with Peak Alarm we moved into a place that we didn’t need an alarm. I called and cancelled. We were out of our contract. We moved and they kept billing us. They finally stopped billing us as we were out of our contract and they wanted us to pay more after we had already cancelled. After we refused to pay they sent to collections. Look up these guys. Edwin B Parry who has a admonishment from the utah state bar as an attorney for his collection practices and Express Recovery just do a search for them and that should tell you enough. I am a fan of working…
Posted by by peakalarmveryunfair at Citysearch on February 10, 2012. Brought to you by Citysearch.
(Peak Alarm has made changes to the company that they used for collections. The customer mentions that they called and canceled. All cancellations need to be done in writing many of the contracts auto renew for one year and as with any contract you need to pay attention to the details and you can have changes made to your contract before you sign it.)
Peak Alarm is the worst possible choice you could make when selecting an alarm company. Their equipment invariably breaks, and then they’ll receive some unknown “trouble signal,” and thereafter they will proceed to call you every two hours, even throughout the night. They are over priced. It is IMPOSSIBLE to get anyone to help you. Even when I finally got through to the “general manager – some…
Posted by Anonymous on November 29, 2011. Brought to you by merchantcircle.
Peak Alarm. Theives!
(Worst Possible choice? Every employee is licensed “Unlike many other Utah companies”, 45 years in business means Peak is doing something right, Peak has always been current with their insurance with workers compensation, General Liability and vehicle insurance. They say the equipment Peak Alarm uses invariably breaks. If you don’t change your oil on your car it will break down. If you don’t maintain a security system it will have troubles. It is not impossible to get help because we schedule service calls every single day to help people. The Central Station will call you if you have a trouble signal because there is a liability if we don’t call you. If you give us the permission to ignore or put a signal in test dispatch can do that until you get the item fixed. Peak management are very reasonable people make reasonable decisions every day. Peak Alarm does a great deal of business in Utah and Idaho with thousands of customers a fair prices. Peak Alarm has to be competitive in the market place in order to sell jobs so saying Peak is over priced is like saying the same thing about a cable or dish company. The customer has the ability to compare prices before they purchase and then decide which company to have do the installation. In sales I have the ability to sell a customer the least expensive equipment or a mid range system or a very expensive high quality product and that is up to the customers. Peak Alarm has entry level options for people that don’t want to spend as much and they have very expensive options and we sell what the customers ask for and what they can afford. I am sorry this customer felt that they could not get service and we are striving to become better at customer service on an ongoing basis. We recently had company training on this issue and Peak Alarm is improving.)
You will regret ever calling this company. Beware, they just want a signed contract and then they do no give service and you are stuck with their equipment
Posted by Anonymous on March 21, 2011. Brought to you by merchantcircle.
Worst company ever!!! Does not monitor their accounts
(By Law Peak Alarm has to keep records of the monitoring,when the test signals are received and when they are not. We constantly call customers that have had their phone lines disconnected because we stop getting the test signals and it is the customers responsibility to have active phone lines, radio, internet or cellular methods of communication installed so we can get the signals. Any professional company in the security industry will have contracts and it helps protect the customer and the company since it lists clearly what Peak Alarm will provide as far as equipment and service. We alter contracts on a regular basis upon customer request to either change the renewal dates or the length of the contracts. If the customer does not agree with something in the contract we can make adjustments. If Peak Alarm is the worst company ever then they can only get better. Peak Alarm is improving using regular employee training sessions, recorded phone calls that are reviewed to see how dispatchers are interacting with customers and to assure that alarms and handled appropriately. Peak Alarm is one of only 2 UL listed central stations in Utah and the only Alarm company that has a full Guard and Patrol division including an AV division as well as the UL listed central Station. )
Worst alarm service. If you want someone to break in and THEN they call you 2 weeks later to tell you, this is the company for you. If you want to be overcharged, this is the company for you. Warning. Stay clear of Peak Alarm
Posted by Anonymous on March 21, 2011. Brought to you by merchantcircle.
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Business description (7)
( Customers should test their system regularly. Personally I have my security system set up so I get notification on my phone so I get a phone call and an email when there alarms. If a customer has an alarm system that is set to send one test signal a month and they have their phones disconnected Peak Alarm will not get a signal. The keypad will say COM FAIL on it and if the customer ignores this there is a problem. It’s like ignoring the ENGINE light on your car, it can be very serious. If you have a state of the art cellular backup or cellular system that would solve this problem. Peak Alarm called this customer as soon as the test did not come through. If you only have your system sent up to send one signal a month this is what can happen if you don’t have supervised phone lines. Your system can be programmed to have the phone lines supervised or not. Many customers complain when we set them up for supervision because the panel will beep over and over when the phone lines are out and that frustrates customers. Fire Alarm Systems send daily or even 4 tests daily and we know much sooner if the communication goes out. If you install a cellular back up on your system and your main phone lines go out then dispatch would get a call as soon as your phone line went dead. If you don’t have cellular, radio or internet communicatinos on your security system then you are the one taking the risk because if a burglar cuts your phone line there is no way the security company will get a signal and they won’t notice until a self test is missed. If you want a daily test set up Peak Alarm can do that but you need to request it but even then if the system tests at 11PM and then the phone line is cut at 1105PM any dispatch won’t know until they miss the test signal the next day. Security systems do not have to test by code each day like fire alarms do so most are set up for a monthly test and the customers should check their panel constantly. Web access is a great way to review your signals and Peak only charges $5 per month for this. )
Peak Alarm Company Inc. provides Electrical services (Not high voltage) in Salt Lake City. Call them at 801-486-7231 for more details.
Posted on December 04, 2014. Brought to you by contractors.
As the only full service company in the region that offers sales, service, installation, monitoring, guards and patrol service, Peak Alarm Company has grown to become the largest independently owned security company in Utah and Idaho, protecting nearly 10,000 residential and commercial customers. The company specializes in selling, installing and monitoring fire alarms, burglar alarms,…
Posted on September 14, 2014. Brought to you by yellowmoxie.
Electrical work, nsk
Posted on September 13, 2014. Brought to you by hoovers.
100 Largest Security Dealer Companies In The United States;Security’s 100 Largest Installing/Monitoring Companies;100 Largest Security Installation And Monitoring Companies;100 Largest Security Dealers Operating In The United States;100 Largest Electronic Security Providers
Posted on September 13, 2014. Brought to you by merchantcircle.
Patrol Division, U/L, Monitoring, Medical, Guard & Patrol, Fire, Card Access, Cameras, Burglary
Posted on April 14, 2014. Brought to you by merchantcircle.
PEAK ALARM CO is one of the largest full-service security companies in inter-mountain area. We specialize in Access Controls, CCTV, Burglar, Hold-up, & Fire Alarm Systems. Patrol & Guards services also available.
Posted on April 01, 2013. Brought to you by facebook.
Peak Alarm offers everything from small $99 dollar systems up to enterprise class security. Contact your local office at 800-444-7231 for a free no cost survey/estimate.
Peak Alarm offers the following:
Alarm Patrol Response
Burglary & Fire Monitoring
Closed Circuit TV
Residential & Commercial
And much more!
Posted on February 08, 2013. Brought to you by ksl.
Fire Alarm installation (Hochiki, Silent Knight & Firelite)