Learn before you buy a DIY alarm system

I took this picture in Guatemala, Isabal

I took this picture in Guatemala, Isabal

Negative experiences from customers about one of the DO IT YOURSELF ALARM COMPANIES.

I chose this company because of their online information _______________________________ however I found out that is totally a sham. I am visually disabled and required my friends help to install the system it turned out to be way more difficult than suggested on their website and they do not provide support whatsoever. The problem was the alarm before it was even configured kept setting itself off with a piercing siren and the only way to turn it off with cutting the wires and they still would not help me. Do not purchase the system under any circumstances if you are not technically inclined

_________________________is not a good business and does not really care about its customers and here are three concrete examples that can illustrate the issue. 1. You can upgrade the service online anytime! Really easy to pay more to use an app that should be included in basic service. But to Downgrade they force you to call in to dissuade you with wait times and just pure inconvenience. Not focused on the customer clearly just the bottom line. 2. When you call to downgrade. They do not credit you any part of the month that you did not get access to the upgraded service. So you have to call on the day it renews or they will profit for “enhanced services” they did not provide. May be a good class action suit because I am not sure that is legal.. If they provide the upgraded services for 1 out of 30 days you call to downgrade but they keep the money for the full month? That should not be legal and it is certainly not customer focused. __________________________could build customer loyalty and a better brand by simply changing these practices but they rely on the fact that you have invested in the product and now are stuck.

I was a customer of _____________________________, and i received a motion sensor that kept notifying an alarm. I moved the sensor around to different locations and it was always the same sensor that kept giving false alarms.This happened 4 times and i received an outstanding bill for $450.I received a new sensor and the false alarm stopped; this let me know it was a faulty sensor. I tried calling the company to see if we can come to an agreement, and they told me that they could not help in any way.They didn’t offer a solution or even attempt to keep me as a customer. I wonder how a company that doesn’t stand behind their products is still ____ accredited. All i wanted was home security and instead i have an outstanding amount due of $450. needless to say i would not recommend _____________________ to anyone.

This is nothing big but first impressions are important. They had already charged for the system and monthly payment. Gave us a tracking number that cant be tracked, looks like they haven’t ship it out yet. No one responds to our email and it has been a week since we place an order. We are extremely disappointed and will consider keeping the system or not after receiving it.

I just contacted Tech Support because the ******* ***** ****** stopped working a couple of days ago. The technician I spoke with was less than interested in my problem and said there was nothing he could do and I would have to reset the system and see if that corrected the problem. I have ________________________ and am paying so that when I’m away from home I will know that my home is protected. However I now find out that when I’m away from home and have a problem with the system, _______________________ can be done nothing to correct a problem. Unbelievable and I think the technician I spoke with is better suited to work where there is no customer contact.

Have had ___________________________ service for 4 months and 2 failures with the system requiring me to manually reset the system. I am out of town and cannot physically reset the system, so what good is it ?

I have been a paying customer with this alarm company only to find out that I have been paying for a service that was NOT in place from their company!!! They are NOT registered with the police department. Therefore, if my burglar alarm is triggered, they WILL NOT dispatch the police due to a mistake on their part. Even worse, my home alarm was triggered and I received a call from ________________ who then notified me that the police will not come to my home due to ____________________________ not having a contract in Colorado Springs! What the hell am I paying for? to hear that my property is being robbed and they are not dispatching police?? I feel like I have ripped off!!!

These are only some of the examples of the complaints against this company.

Peak Alarm is Licensed, is insured and has trained technicians that can install your system professionally and our central station is UL listed and 5 diamond certified. I cannot guarantee that you won’t have any problems although as a local company that has been in business for over 47 years Peak Alarm strives to provide a great service for a fair price. Peak is considering offering do it yourself kits and we will research the information and look for the best system if we decide to go in that direction. As a local company we provide a professional service that out of state companies cannot.

The complaints above are from a company that does not provide the same type of monitoring as Peak Alarm does. The systems purchased above were bought and the customers had to install the systems themselves. Peak Alarm has live operators that will talk to you 24 hours a day. We also have Guards that can respond in Salt Lake City for a very reasonable price and no other security company in Salt Lake has their own guard/patrol service, AV division, alarm division and a UL listed Central Station all in one company.

http://www.peakalarm.com

The Salt Lake City Police will not respond to security alarms unless they are PANIC alarms in which case they will respond hence if you go with Peak Alarm for only $10 per month we will add Alarm response in certain areas of Salt Lake City so we will send a guard out. We include 4 alarm responses per year and additional responses will be $50 per response. So with 4 included that comes to $120 per year or $30 per response which is a very fair price for sending out a licensed security patrol guard.

Call Larry Love 801 428 1384 for more information about alarm systems with a no cost quote and I can email you additional information to help you with your comparisons. Larry@peakalarm.com If there is anything posted on this site that is found to be offensive or in violation of any copy write law please notify Larry Love and it will immediately be taken of the web site. These complaints do not list which company is being refereed to and are real complaints and our suggestion is that you research all companies ahead of time before you purchase so your experience will be an informed one and a better experience than these customers had.

Comparing Alarm Companies in Utah

deciding on an alarm company

deciding on an alarm company

I will list come criteria below and then some of the Alarm companies here in Utah for comparison. I have listed the DOPL web site below and you can look up current licensing information on that web site to verify a company’s current status. If there are any errors on this blog please email Larry@Peakalarm.com and I will correct those errors. This is not a complete list of companies. Low price is not the best criteria when looking for a solid professional alarm company.

AAA Security 1/12/13/14
Alarm Control 1/6/7/8/9/10/11/12/13
ADT (Protection One and ADT are now one company) 1/5/6/7/8/13/14
Alpha Security 1/6/
Anchor Alarm 1/12/13
AMP Alarm 1/10/F score on Better Business Bureau
COMCAST BROADBAND SECURITY, LLC DBA as XFINITY HOME 1/12/
DELTA FIRE SYSTEMS aka 3D Fire Protection 1/6/7/8/12/13/14
Elite Home Security LLC 1/6/10
Gray Security 1/2/6/7/
Peak Alarm 1/2/3/4/5/6/7/8/12/13/14 Only 3 complaints listed in the last 3 years (All three BBB complaints have dropped off as of 12/11/17 so they have 0)
Platinum Security Solutions 1/6/12/13
SIMPLEXGRINNELL -Multiple offices 1/5/6/7/8/
STONE SECURITY 1/6/12/13 Zero Complaints in the last 3 years
TRI-CITY ALARM 1/6/12/13 Only one complaint in the last 3 years
TYCO INTEGRATED SECURITY LLC (TYCO merged with Johnson Controls) 1/5/6/7/8/10 C- on BBB Score
UTAH CONTROLS 1/6/7/8/12/13 Zero Complaints in the last 3 years

1.Licensed and Insured
2.Local UL listed Central Station
3.Local UL2050 listed Central Station for high Security
4.Full Guard and Patrol Division
5.Several Offices to serve you
6.Factory Trained and Certified
7.Fire Alarm Certified for commerical systems including inspections and installations
8.NICET technicians on staff
9.Under 1000 complaints on the BBB web site Better Business Bureau web site in the last 3 years
10.Under 100 complaints on the Better Business Bureau in the last 3 years
11.Under 10 complaints on the Better Business Bureau in the last 3 years
12. Under 5 complaints on the Better Business Bureau in the last 3 years
13. A+ Rating with the Better Business Bureau
14. BBB Accredited

Some of the listed companies concentrate on residential home security systems and other companies do more commercial security. Some of the companies do Fire Alarm and some don’t so trying to compare is difficult. Trying to find a company that meets all of your requirements is possible and some people like to buy or support local companies which is another factor to consider.

When you have updated information please contact Larry Love at Larry@peakalarm.com and he can update your company information on this post. If there is incorrect information please make us aware of this as well. On the below web site you can look up Burglar Alarm companies or Contract Security Companies (Guard/Patrol) and you will find many companies that have had their licenses expire, some have been revoked and just in the list of Contract Security Companies 20 of those licenses have been denied. Do your research before you buy or invest with an Alarm company or Security Company.

This is not a complete list of companies so you can see the complete licensed list on the site below.

Verify a Utah DOPL Alarm company license

3-Mountain Communications RENEWAL DENIED
5 Diamond Home Protection LLC REVOKED
Absolute Alarm LLC DENIED
ADSCO Administrative hold
Advance Protection Services DENIED
Advanced Security Systems Administrative hold
AES Systems, Inc. DENIED
Affiliated Central Inc. DENIED
Alarm Services Inc. Administrative Hold
Alert Center Inc. Administrative Hold
Alert Electronic Alarm Company Administrative Hold
Alert Technologies Administrative Hold
All West/Utah Inc. Administrative Hold
Allied Security Administrative Hold
American Alarm Systems Administrative Hold
Ampition Home LLC – REVOKED
Anser-fone, Inc. RENEWAL DENIED
Any Hour Inc DENIED
Apartment Protection Sys Inc DENIED
Automated Security LLC DENIED
AXIOM Sales LLC REVOKED
AVI Security Renewal DENIED

As you can see from this small sample of just the A letters that many of the licenses get denied or revoked. I did not list the expired licenses which just on the first 4 pages were 16 of the approximate 44 companies which is 36%. There are several reasons that a company could be put on administrative hold and you would need to check with DOPL to verify individual companies. Also the citations that DOPL gives out our public record and can be viewed on their web site. DOPL is The Division of Occupational Licensing. To get a State of Utah license companies have to show that they have current insurance, training and they need to have a qualifying agent that works for them. You can look on the same web site to see a list of items you would need to apply as a burglar alarm company or company agent. There are tests that need to be passed and an application process that does take some time. Trying to wade through the hundreds of companies is a chore.

Very few of the above companies have the entire list of services. Some of the National Companies such as TYCO and ADT do have most of the services but their central stations are out of state but they are UL listed, licensed, factory trained and they do have insurance.

Many web site say TOP 10 companies or the best 5 or top 5 companies but what you need to understand is to be on those lists you simply need to pay to get on those lists. You don’t have a have a good BBB Better Business Bureau report or even be licensed. That is why I suggest you looking at a few other criteria other than a top ten list to decide which company to use.

In the above list there is a company that has been in business since 1969,is licensed, insured, factory trained, BBB accredited with an A+ rating,has a UL listed Local Central Station to monitor your security and fire accounts, has the UL2050 listings from UL for high security, has a full Guard and Patrol Division and offices in Idaho and Utah to serve you. Peak Alarm is a clear choice when you need to decide on a security company to do your commercial or residential installations. Call Larry Love 801 428 1384 Larry@peakalarm.com for more information or with corrections to this article.