Comparing alarm companies in Utah?

Do your research before buying

Do your research before buying

When comparing alarm companies do a bit of research first. Here are some points to help you get the best value:

Check the Better Business Bureau www.bbb.org before buying from any company. Often by overlooking this step you may get what you feel is a good deal and free equipment only to be put in a bind where you have to wait on hold 30 minutes just to be transferred to another department, given the run around and then cut off. If you don’t like buying services from a company that you can’t call easily it won’t be any better calling that same company for services they are not experts in.

Sort through local and National Companies carefully. Some of the National companies have thousands of complaints filed with the Better Business Bureau and they don’t care. They are making so much money they don’t care if people complain. Often local companies will strive to provide the best service so consider buying local. Peak Alarm has only had one complaint filed in the last 3 years with the Better Business Bureau. http://www.peakalarm.com Mountain Alarm (Fire Protection Services) has only had two complaints filed in the last 3 years. www.mountainalarm.com

Both of these companies are licensed, insured and local companies. Both of these companies have an incredible record with the Better Business Bureau. Now consider a company that has over 3700 complaints and ask yourself why they have that many. One such company is a large company and my manager told me that their company is 83 times as large as our company as far as accounts go. So I responded, shouldn’t they have just 83 complaints compared to our 1 then? No they have over 3700 complaints.

There are some companies that have DO IT YOURSELF INSTALLATION equipment and very low monitoring rates. Do the research on this as well because often computers will handle the calls or very low paid employees that are not even in the country. Sometimes the owner can follow the instructions and install a system like this just fine. Often the DO IT YOURSELF equipment is very limited as to the features, often these systems have a limit as to how many zones or points can be added. The systems normally cannot partition and sometimes not having the installation done by a professional really does cause problems. Weigh the PROS and the CONS and you decide.

Ask if the company has live monitoring and if the central station is UL listed?

PRICES FROM ONE OF THE MAIN DO IT YOURSELF SECURITY COMPANIES:

$199 Equipment costs (Cancel anytime) No live monitoring
$10 – $14.99 Monitoring per month ($10 less than local company with live operators)
$10 per month to add a camera (Same as local company)
$10 per month to add cellular backup (Same as local company)
There are YOUTUBE videos showing how this system can be defeated using simple equipment from an electronic store.

Cellular with a camera $35.00 per month

PRICES FROM A UL LISTED LOCAL COMPANY THAT DOES PROFESSIONAL LICENSED AND INSURED INSTALLATIONS IN UTAH

$99 Installation (Equipment is subsidized over a 36 month agreement) Live operators 24/7 with UL listed Central station
$25-32 Per month for monitoring (You get what you pay for)
$10 per month to add 1-4 cameras
$10 extra per month to add cellular backup
$5 extra per month to add elite control (interactive arm/disarm)
There are many other services available because of our live operators.
Peak Alarm Central Station is 5 Diamond Certified (Only just over 200 of the Central Stations in the US have this certification)
Peak Alarm is the only Local Utah company that also has a full Guard/Patrol Division and an AV Divsion
Peak Alarm is Licensed and Insured and all employees have passed the FBI background check

Cellular with a camera $15 dollars more although you get a local live person handing the situation and you get a local company that is licensed, insured and has over 47 years in the business.

Call Larry Love 801 428 1384 Larry@peakalarm.com for more information on pricing from Peak Alarm.

Not all companies are alike

Not all companies are alike

Complaints reviews Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

In the last 3 years the Better Business Bureau has only received ONE complaint about Peak Alarm. If you have a complaint or issue please contact Larry Love (801) 428 1384 Larry@peakalarm.com and give Peak Alarm a chance to make it right. Another individual that you can call is Dayne Linford 801 4867231 x381

Yesterday we had a training here at Peak Alarm about how to treat our customers and each other with what we like to call White Glove Service. We have only had one complaint filed but we are sure we have customers that are unhappy that did not report to the Better Business Bureau so we would like to reach out to them to help solve challenges.

Contract or agreement concerns – Dayne x381 or Larry x384
Product Concerns – You may call your salesperson directly or Larry at 801 428 1384 – See list of extensions for sales team
Billing issues – Wendy 801 486 7231 x407, Maria (Spanish/Espanol) x404, Mary Lynn x405

Sales Team extension list:

(801) 486 7231

Tony Pino x385 – Tony has been with Peak for over 25 years and Tony works out at the gym regularly and is an excellent resource for information
Paul Mehl x386 – Paul used to sing Opera for the Utah Opera Company and has been with Peak for over 11 years and knows his industry very well.
Jessie Lopez x382 – Jessie is a camera system expert and also knows allot about Security as well. (Jessie is always very well dressed.)
Joe Ferraro x435 – Joe is very professional and is very knowledgeable
Francesco Perri x439 – Francesco speaks Italian and is a runner and hiker and one of Peak’s top Salesmen
Ryan Shurtleff x438 – Besides being very funny Ryan is easy to talk to and knows his stuff. Ryan likes recreational vehicles.
Mike Evans x383 – Mike is a part time auctioneer and has a small farm in Grantsville
Dayne Linford x381 – Besides being an expert at work Dayne is a writer and film producer
Larry Love x384 – Larry is an expert in Fire Alarm and security systems and has been involved in Music his whole life – NICET II Fire Alarm
Kenny Fox System designer NICET III Fire Alarm X440 – Kenny is a Army Ranger Veteran and Fire Alarm expert as well.
Reed Haymore x380 is our Sales Manager and also a systems expert who has years of experience in the Alarm industry.
Clint Beecroft is our General Manager and he is also a level 2 NICET in Fire Alarm and many other certifications so he is a hands on guy

Recently Valerie Peterson decided to leave Peak Alarm so if she was your sales person feel free to contact Reed and he can help assign another person to help you or you can ask for any of the Sales Team members listed above.

Each Sales Person has many more attributes that were not able to be listed and there is over 300 years of experience when you combine the overall total experience in the security and this is just the Sales Team. Our installation team, accounting team, guard and patrol team, AV Team and service team also brings experience and knowledge to the table.

FIRE ALARM, SECURITY, ACCESS CONTROL, CAMERA SYSTEMS, INTERCOM, NURSE CALL, PERS (Medical alert systems) and more.

Peak Alarm is the only Utah Alarm company that has Guard/Patrol, an alarm division and a UL listed central station.

Peak Alarm is locally owned and has been in business since 1969

Peak Alarm is one of the few companies that offers same day or next day service.

Perception is reality at least someone’s reality ?

Would you get close to her?

Would you get close to her?

Contact Larry Love at Peak Alarm

(801) 428 1384 Larry@peakalarm.com Fire Alarm, Access Control, Security, Cameras and Intercom.

Some say that perception is reality and really if a person thinks that your company sucks in the service area then this is their perception and they pass on their perceptions to others and this becomes reality for many people whether we like it or not. So we need to strive to keep the perceptions of others positive in order to move forward as a great business. What we think of ourselves matters somewhat although what others think of us in the business world really does matter and perception becomes their reality.

I have looked online for negative information about Peak Alarm and I have found several comments although a few of them appear to be written by the same person. I then started researching these negative comments and found that one person that made several comments had not paid their bill and was upset that Peak Alarm wanted to collect money that was due. After meeting with accounting, the CEO and the President of Peak Alarm I found that Peak takes all of these negative comments seriously and uses them as a way to improve the company. If indeed someone at Peak is speaking in a negative manner to a customer, action will be taken and this will be corrected or they will no longer be able to work here. All of our phone lines are recorded lines and management often goes back for training purposes to listen to conversations we have had with customers to make sure we are treating them in a professional manner. I will say that Accounting can transfer you to a non recorded line and that is to protect your credit card information or your checking account information. Other than that all the other lines are recorded.

When Peak Alarm messes up our CEO explained that we learn from it, we strive to improve and try to not let that same thing happen again in the future. Our President of our company wants Peak Alarm to have a good positive image and he does his best to oversee that the company is moving in a forward direction. Peak Alarm pays their insurance, Peak Alarm pays their use tax and other taxes that are due including workers compensation insurance and liability and auto insurance. Since we have 270 employees Peak ends up dealing with People issues just like any other company. When you have an issue you can actually call our office and speak with the President or CEO or even the owner. With many large companies this is not the case.

Peak Alarm has an A+ rating with the http://www.bbb.org Better Business Bureau. In the last 3 years Peak Alarm has had 3 complaints filed with the Better Business Bureau and all three of them are closed. One complaint was about the product and 2 complaints were billing complaints. One of our competitors has changed their name 3 times and has had over 3490 complaints filed in the last 3 years and over 1200 in the last year alone. Many of our competitors are not BBB accredited. This competitor has had law suits filed against them in multiple states. For this reason we suggest that you check the Better Business Bureau profile of every company that you intend to get pricing from. This company also had hired several lawyers to deal with not only the law suits but with the complaints. They also hired Internet companies to try to improve their image and perception and they have paid quite a bit of money to do just that and it appears to be working when when you do internet searches you get redirects and many of the top page results have been paid results to push the negative down several pages. Here at Peak Alarm we have not paid for those type of services so when we have very few negative comments the perception seems like there are more since we have not suppressed the negative like our competitors.

Peak Alarm is not only learning from our mistakes but we are learning from the mistakes of others so we can become a better more professional company. We have been encouraged to take responsibility for any phone call even if it does not apply to us or our department so we strive to handle or resolve the situation without having to push the person off to other departments. Being a solution based company is our goal so we look for ways to solve our customers challenges.

When a comment is made on the Internet whether positive or negative it can make a real difference in your business. Some companies pay large sums of money to suppress the negative even hiring lawyers or paying people to remove negative comments. Peak Alarm has only had 3 negative complaints filed in the last 3 years on the Better Business Bureau yet we have had other comments posted on the Internet and they did not file them with the BBB because they know that an investigation will be done and what it will turn up. When a person does not pay their bills and gets upset when the company wants to collect they often will make up reasons as to why they don’t want to pay saying the system has never worked or that our employees were rude to them like that would make it ok not to pay your bills. When this happens our management goes back and listens to those conversations to see if any of them are valid or not in order to use these experiences as a training tool.