Recent Peak Alarm ongoing training

Brands of Fire Alarm

Depending on the brand of fire alarm you have installed in your facility the cost of parts and service will vary. When you choose a proprietary many times you may end up paying higher costs.

Peak Alarm offers ongoing training programs to their 300 plus employees at four offices in Idaho and in Utah. This week the sales teams were trained on what flexibility is available to us regarding contracts, the different options and customization that our Central Station can offer to the customers and we were trained on our new initiative WHITE GLOVE TREATMENT OF CUSTOMERS AND EACH OTHER.

Call Larry Love (801) 428 1384 Larry@peakalarm.com for more information. ESPANOL Y ENGLISH http://www.peakalarm.com

Peak Alarm continues to train all their departments and the new WHITE GLOVE initiative is to help step up our customer service and also treat each other with more respect. Peak also puts all their employees through FBI background checks and even local police department checks.

Some of the other important points of the training were as follows:

All 22 of those in the training answered various questions and had to get answers from others in the group to complete the surveys.

1. What do you dislike most in a sales rep? Being Pushy, High Pressure, Late and Dishonest were the top four answers.

2. When a salesperson is talking to you, what interactions make you feel uncomfortable? Lack of knowledge, talking too much without listening

3. How do you as the customer define value? Bang for your buck. Not everyone will buy the most expensive product and most won’t buy the least expensive product but customers want quality and a fair price. Many are willing to go with a solid company like Peak Alarm even if the prices are a bit higher because Peak offers a whole package of same day or next day service, UL Listed Central Station, Guard and Patrol Service and top notch sales teams that are knowledgeable.

We discussed some of the tried and true principles of sales such as A.Preliminaries (Hello etc…) B. Investigating stage – What do they want, what do they need and what is their budget? C. Demonstrating – What is the capability of the products that Peak Alarm offers and D. Obtaining Commitment in the form of a signed proposal or agreement.

We learned about the research done between larger dollar sales and smaller items and how high pressure sales techniques actually hurt your possibility of getting a commitment when dealing in larger dollar amounts. The smaller purchases that can be related to impulse buying don’t cause as much buyer remorse. Getting a bad deal on a larger product such as a car can affect more people than the customer. Often other security companies hire very young people and teach them these high pressure sales techniques so they can go out and get quick sales. These are the same companies that are being sued in several states and that have thousands of complaints filed with the Better Business Bureau.

Peak Alarm is proud that we have only had one complaint filed with the Better Business Bureau in the last 3 years as of 9/22/16 and zero complaints in the last two years.

We had a session on contracts and learned quite a bit about the ins and outs of these agreements and why we need them to protect the company and the customer.

We made long lists of items that we can improve on and among the list of items we determined that some of the most important things we all should be working on are: Being Honest at all times, Showing up early to each appointment and if we cannot then making sure we call ahead of time to let our customer know what happened and when we will arrive. Another skill that we all need to work on is COMMUNICATION. One of the most important parts of this skill is LISTENING so we learned some techniques associated with listening, body language and personalities. Product knowledge is important although we have a large team of people that can help with that and learning what our customers need and getting them pricing in a professional timely manner will make all the difference in the world. We also went over the importance of sending out hand written thank you cards.

We had a training during our two day training sessions where the sales team actually programmed a DMP security system so we could learn what the techs go through and have a better understanding of how the technical side works. Hands on training We also had a class about customer service and the options our Central Station can offer the customer. Well that is short recap of this training and then we ended with several of our team members getting awards for their efforts.

Thank you to Peak Alarm management for feeling that ongoing training is important enough to spend this much time and effort on. Call Larry Love to get more information about Peak Alarm, Pricing or to set up a tour of Peak Alarm in Salt Lake City. (801) 428 1384 Larry@peakalarm.com

I don’t want a long term monthly security monitoring contract

Month to month agreements are available

Month to month agreements are available

I would rather pay month to month than sign a long term monitoring contract

Peak Alarm offers different types of monitoring agreements including:

The following examples are based on Installation of the Control panel, cellular communicator, 3 Door Contacts and one motion detector. All of these plans include elite control which is interactive services that include remote arm and disarm. The monthly charge also includes the extended warranty repair agreement to avoid hourly labor charges on covered needed repairs. Many other companies that offer the interactive services start out at $49 per month and that does not include the repair agreement as ours does.

Month to month $890 down $46 per month
12 month – $660 down and $46 per month
24 month – $355 down and $46 per month
36 month – $99 down and $46 per month
48 month -$75 down and $46 per month
60 month – $49 down and $46 per month

The more you pay on the system the lower the contract length can be. This is the same with cell phones and other items as well like cars. I use the example for a cell phone because my kids both bought I-phones but one signed a longer agreement and paid less upfront. We can subsidize part of the equipment when you sign a 36 month agreement. Other companies tell you that you will get FREE equipment but don’t believe it because nothing really is free. You will either sign for a longer period of time or a higher monthly fee but it won’t be free. Security companies are in the business to make money and provide a service.

Adding a smoke/heat/freeze sensor, glass break or additional motion detectors would add $130 each per item added or $65 each for additional door or window contacts. Pricing is subject to change.

When you mention to me that you saw our TV commercial I can offer you 3 months of free monitoring and yes that is free but it is not equipment so we can do that for you.

Companies that charge very low monitoring rates normally lack in other areas because much of the time their service is automated and they don’t give you full service options. Make sure you verify before you buy

Peak Alarm has been in business for over 47 years (Since 1969)

Peak Alarm is the only local company in Utah that has both a Guard/Patrol Division and a UL listed Central Station. Other companies contract out their guard services or use a 3rd party central station and many of them our out of state. When you are talking to someone in NY and trying to tell them that you live closed to 106th south and Redwood Road it means nothing to them whereas our dispatchers are all local. Peak employees over 270 employees. Buy local it helps keep the money in Utah.

Peak Alarm has 4 offices to service you as well as being insured and licensed which many companies cannot boast.

Peak Alarm also has an A+ rating with the Better Business Bureau www.bbb.org and has only had 3 complaints in the last 3 years.

Contact Larry Love at Peak Alarm (801) 428 1384 Larry@peakalarm.com Peak Alarm web site I can come out to your business or home to do a no cost site visit and provide you with pricing.

Call Larry at Peak for best National Alarm Monitoring rates

Too small or too big can be an issue.

Too small or too big can be an issue.

Call Larry Love at Peak Alarm for best pricing on National Account Monitoring rates. (801) 428 1384 Larry@PeakALarm.com Peak Alarm web site ask for Larry Love

UL Listed Central Station
5 Diamond Certified
47 years in business
Mirrored backup Central Stations out of State
Full Alarm Divisions in Utah and Idaho
Full Guard an Patrol in Salt Lake City
Four Offices to serve you
Complete AV Division
5 UL Certifications including UL2050 High Security SCIF certifications

Monitoreo de alarmas Utah Idaho

Compañía local con servicio completo de Alarmas & Cámaras
Certificado de UL

Pensando en cambiar compañía de monitoreo?
Piensa en Peak Alarm !

Llame  Larry Love 801 428 1384 y el puede atenderles en espanol

Llame Larry Love 801 428 1384 y el puede atenderles en espanol

llame Larry Love x384 en espanol

1. Monitoreo de sistemas usando líneas telefónicas tan bajo como $24.00 por mes*

2. Monitoreo de seguridad -con celular tan bajo como $99.00 y $35.00 por mes*

3. Monitoreo de seguridad con Radio de AES tan bajo como $50.00 y $41.00 por mes*

4. Radio de AES para alarmas de fuego tan bajo como $280 y $41.00 por mes*

5. Monitoreo de alarmas de fuego con celular tan bajo como $99.00 y $47.00 por mes*

*Cuando su sistema tiene más de 15 zonas tenemos que añadir una hora de mano de obra para cada 15 puntos porque tenemos que mandar señales a la compañía por cada uno. Los ejemplos arriba están calculados usando un término de 36 meses. Otras opciones disponibles de 24, 12 o mes por mes. Cuando tiene sistemas inalámbricos tenemos que añadir $4 cada zona/punto para cambiar baterías del sistema. Algunos sistemas tienen que usar diferentes celulares y el precio de cada uno puede ser diferente. Llame para una consulta gratis y podemos darles precios fijos.

Seguridad Alarmas de fuego Control de puertas Cámaras AV
Llame or manda un correo a Larry para pedir precios Email: Larry@peakalarm.com

Numero directo (801) 428 1384

Utah DOPL Lic #363332-6502 3/31/2017 Certificado de UL2050 /Instalación y monitoreo
Larry Love también habla español.

Ciudad de Provo licencia de solicitar # 55598