Security companies in Utah are not equal

Not all companies are alike

You’ve heard that we should compare apples to apples rather than apples and oranges.

Company One – UL listed monitoring station – backup generators – extra personnel on duty – secure facility – backup equipment in case of failure
Company two operating with one piece of equipment and no backup and one person in the facility. They they have a heart attack signals are not sent on to authorities.

Company one – NO COMPLAINTS WITH THE BETTER BUSINESS BUREAU
Many other companies – OVER 1000 COMPLAINTS two of our competitors have over 3000 complaints (ASK WHY) – Sure you will find complaints on the internet for any company although looking at the BBB.org is important because they investigate both sides of the issues so a customer that knows they did not pay their bill and should have normally won’t file a complaint but will complain online.

Company one – Advertises with actual commercials and word of mouth advertising.
Many other companies pay to be on a top ten alarm company list so when the internet pulls up results also check the Better Business Bureau not just a top internet list that is paid for.

Company one in business since 1969 not using gimmicks of offering free equipment
Many other companies giving free equipment out like candy – Often they go out of business in a few years.

Company one puts together custom systems to meet your needs
Other companies don’t address individual needs as well because they are cookie cutter companies

Company one has actual people that you can talk with and personal service
Many other companies are very difficult to talk to after you have purchased the system and need anything else.

Peak Alarm – Larry Love (801) 428 1384 Larry@peakalarm.com –
4 Offices (2 in Idaho and 2 in Utah)
Local Company that employees 300 local individuals
UL liSted Central Station with backup equipment and generators
In Business Since 1969
Family Owned
Many employees have been with the company for over 20 years
Full Service Alarm Company
Certified for UL2050 High Security as well as Bank Safe and Vault Installations
Full Service AV Company
Full Service Guard and Patrol Company
Full Service Central Station
LICENSED BY THE STATE OF UTAH
EVERY EMPLOYEE PASSES FBI BACKGROUND CHECKS OR THEY DON’T WORK FOR PEAK
Drug Testing Programs in place
Full Service Commercial and Residential installations
www.Peakalarm.com

Alarm Manuals free download in PDF

USA

I took this shot at our local zoo with my old Canon

For free PDF security manual downloads go to http://www.peakalarm.com for additional information about Peak Call Larry Love 801 428 1384

For any of the following manuals you will be able to download them from Peak Alarm’s web site for free. Peak is the only local alarm company that has a full guard and patrol division, a UL listed Central Station monitoring center and an alarm division. Peak has 4 offices to service you in Idaho Falls, Boise, Saint George Utah and Salt Lake City.

Panel Brands:

2Gig
Acron
Ademco (Honeywell International Inc.)
ADT Security Services, Inc. (Tyco Fire & Security)
Alarm Lock
Apex (Honeywell Inernational Inc.)
Aritech (GE Interlogix)
Arrowhead (GE Interlogix)
ATT
Caddx (GE Interlogix)
Detection Systems
Discovery
DMP – Digital Monitoring Products
DSC – Digital Security Controls Ltd.
FBII – Fire Burglary Instruments Inc. (Honeywell International Inc.)
Fire-Lite Alarms (Honeywell Inernational Inc.)
First Alert (Honeywell International Inc.)
Gardtec
Guardall
ITI – Interactive Technologies Inc. (GE Interlogix)
Moose (GE Interlogix)
Napco Security Systems
Nutech (GE Interlogix)
Omegalarm
Optex Morse Inc.
Paradox
Radionics (BOSCH)
Sentrol (GE Interlogix)

2Gig Manuals
GC2
GC3

Acron Manuals
Acron DIGI-KEY II E

Ademco Manuals
Ademco 4111XM
Ademco 4150 version 3
Ademco 6270 Graph Touch Screen Keypad
Ademco Alert II
Ademco LYNXR
Ademco LYNXR-EN
Ademco LYNXR24
Ademco Via 30+
Ademco VIA-30PSE
Ademco Vista 15P
Ademco Vista 50PUL
Ademco Vista AT
Ademco Vista-10
Ademco Vista-100
Ademco Vista-10P
Ademco Vista-10SE
Ademco Vista-128B
Ademco Vista-128BP
Ademco Vista-128FBP
Ademco Vista-15
Ademco Vista-15CN
Ademco Vista-20
Ademco Vista-20HWse
Ademco Vista-20P
Ademco Vista-20PS
Ademco Vista-20se
Ademco Vista-250BP
Ademco Vista-250FBP
Ademco Vista-32FB
Ademco Vista-40
Ademco Vista-50P
Ademco Vista-5110XM

ADT Manuals
ADT iCenter 8142ADT
ADT Safewatch® Entrepreneur 3000
ADT Safewatch® Plus Entrepreneur
ADT Safewatch® Pro
ADT Safewatch® Pro 2000
ADT Safewatch® Pro 3000
ADT Safewatch® Security Manager 3000
ADT Security Manager 2000®

Alarm Lock Manuals
Alarm Lock ALC6-4
Alarm Lock Eagle 4700

Apex Manuals
Apex Defender II
Apex Denstiny 6100
Apex Destiny
Apex Destiny 4100

Aritech Manuals
Aritech Attender CS-150
Aritech CS-250
Aritech Impact 300

Arrowhead Manuals
Arrowhead Avenger II AV 3100E Control Panel
Arrowhead Avenger IV AV 4000 Control Panel
Arrowhead Avenger IX AV9000
Arrowhead EPK1
Arrowhead KP600F/L
Arrowhead SC1600
Arrowhead SC800

AT&T Manuals
AT&T Security System 8000
AT&T Security System 8300

Caddx Manuals
Caddx 148-E LCD Keypad
Caddx 8980
Caddx 8980E
Caddx 9000E
Caddx 9060E
Caddx NetworX NX-4
Caddx NetworX NX-6
Caddx NetworX NX-8
Caddx NetworX NX-8E
Caddx NX-148
Caddx NX-540
Caddx NX-6

Detection Systems Manuals
Detection Systems 7100 Series
Detection Systems 7100 Series (Advanced Manual)
Detection Systems 7120
Detection Systems 7135
Detection Systems 7140 Alpha
Detection Systems DS7060 (Reference)
Detection Systems DS7060 (User Guide – 16 Pages)
Detection Systems DS7060 (User Guide – 208 Pages)

Discovery Manuals
Discovery D-1000
Discovery D-3000
Discovery D-5000

DMP – Digital Monitoring Products Manuals
DMP 1912XR Command Processor Panel
DMP 532XR Demonstrator
DMP 790 Demonstrator
DMP 793 Demonstrator
DMP Series 1512 Controls with 670,770,771
DMP Series 1712 Controls
DMP Series 1718 Controls
DMP Series 1912 Controls with 670,770,771
DMP XR10
DMP XR20
DMP XR200
DMP XR200-485
DMP XR2400F
DMP XR40
DMP XR5
DMP XR5FC
DMP XR5SL
DMP XR6
DMP XRSuper6

DSC Manuals
DSC Classic PC580
DSC Envoy LCD NT9005
DSC Envoy NT9010
DSC Escort 4580 Phone Interface
DSC Escort 5580 Phone Interface
DSC Escort 5580TC Phone Interface
DSC LCD600 LCD Keypad
DSC MAXSYS PC4000 Control Panel
DSC MAXSYS PC4010 Control Panel
DSC MAXSYS PC4020 Control Panel
DSC PC1000 Control Panel
DSC PC1150 Control Panel
DSC PC1500 ControlPanel
DSC PC1575 Control Panel
DSC PC2000 Control Panel
DSC PC2500 Control Panel
DSC PC2525 Control Panel
DSC PC2550 ControlPanel
DSC PC3000
DSC PC3000 Control Panel
DSC PC4936 Intercom
DSC PC500 Control Panel
DSC PC550 Control Panel
DSC PC5908 Intercom
DSC PC5928 Intercom
DSC PC5936 Intercom
DSC Power432 PC580
DSC Power608 PC5008
DSC Power632 PC1555
DSC Power632 PC1555MX
DSC Power832 PC5010
DSC Power832 PC5015
DSC Power864 PC5020
DSC VPM100 Phone Interface
DSC WLS900
PowerSeries User Manual PC1616 / PC1832 / PC1864

FBI Manuals
FBII Legend
FBII OMNI-LCD
FBII OMNI400
FBII OMNI408
FBII OMNI600
FBII OMNI624
FBII OMNI848
FBII SK5LC-CE
FBII STAR fone 4675
FBII STAR XL EZ
FBII XK108
FBII XK406
FBII XK508
FBII XK512
FBII XK716
FBII XK7LC
FBII XL STAR 4500
FBII XL STAR 4600DL
FBII XL STAR 4612
FBII XL-2 Gold
FBII XL-2 Platinum
FBII XL-20
FBII XL1
FBII XL1218R
FBII XL1219
FBII XL2
FBII XL2P
FBII XL2T
FBII XL2T
FBII XL3
FBII XL31
FBII XL31
FBII XL4
FBII XL4600SM
FBII XL4CPO
FBII XL5
FBII XL567

Fire-Lite Alarms Manuals
Fire-Lite Alarms CMP-2401B Control Panel
Fire-Lite Alarms CMP-2402B Control Panel
Fire-Lite Alarms MP-12/24 Fire Alarm Control Panel
Fire-Lite Alarms MRP-4424 Agent Release Control Panel
Fire-Lite Alarms MS-2 Fire Alarm Control Panel
Fire-Lite Alarms MS-2410B Conventional Fire Alarm Control Panel
Fire-Lite Alarms MS-2410BC Conventional Control Panel
Fire-Lite Alarms MS-4 Fire Alarm Control Panel
Fire-Lite Alarms MS-4012 Fire Alarm Control Panels
Fire-Lite Alarms MS-4024 Fire Alarm Control Panels
Fire-Lite Alarms MS-424 Fire Alarm Control Panel (selected pages)
Fire-Lite Alarms MS-424A (selected pages)
Fire-Lite Alarms MS-9200 Addressable Fire Control Panels
Fire-Lite Alarms MS-9200E Addressable Fire Control Panels
Fire-Lite Alarms MS-9200UD
Fire-Lite Alarms MS-9200UDE
Fire-Lite Alarms MS-9600 Addressable Fire Control Panel
Fire-Lite Alarms MS4412B Fire Alarm Control Panels
Fire-Lite Alarms MS4424 Fire Alarm Control Panel
Fire-Lite Alarms MS4424B(E) Fire Alarm Control Panels
Fire-Lite Alarms MS4812/24 Fire Alarm Control Panel
Fire-Lite Alarms MS5012 Fire Control Communicator
Fire-Lite Alarms MS5024 Fire Control Communicator
Fire-Lite Alarms MS5024E Fire Control Communicator
Fire-Lite Alarms MS5024UD Fire Control Communicator
Fire-Lite Alarms MS5024UDE Fire Control Communicator
Fire-Lite Alarms MS5210UD Fire Control Communicator
Fire-Lite Alarms Sensiscan 1000 Fire Alarm Control Panel
Fire-Lite Alarms Sensiscan 200 Fire Alarm Control Panel
Fire-Lite Alarms Sensiscan 2000 Fire Alarm Control Panel

First Alert Manuals
First Alert FA 110C
First Alert FA 120C
First Alert FA 1220CV
First Alert FA 1340C
First Alert FA 142C
First Alert FA 145C
First Alert FA 148C
First Alert FA 1600C
First Alert FA 162C
First Alert FA 168C
First Alert FA 2000C
First Alert FA 2100C
First Alert FA 210RF
First Alert FA 260RF
First Alert FA 848C
First Alert ReadyGuard
First Alert ReadyGuard-R
First Alert ReadyGuard-REN
First Alert Simple Guide to Battery Replacement

Gardtec Manuals
Gardtec 350+
Gardtec 370
Gardtec 381
Gardtec 382
Gardtec 590
Gardtec 591
Gardtec 593

Guardall Manuals
Guardall Pi-8
Guardall Pi-8 Comms
Guardall PX 18 Control Panel
Guardall PX 34 Control Panel
Guardall PX 500 Control Panel
Guardall PX 80 Control Panel

ITI Manuals
ITI Advent Commercial Fire Operating Instructions
ITI Advent Commercial Fire Users Manual
ITI Advent Commercial Owner’s Manual
ITI Advent Navigator Owner’s Manual
ITI CareTaker Owner’s Manual
ITI CareTaker Plus Owner’s Manual
ITI Commander 2000 Owner’s Manual
ITI Concord 2.0 Owner’s Manual
ITI Concord Express Owner’s Manual
ITI Concord Owner’s Manual
ITI Hesa International Concord Manual
ITI RF Commander Owner’s Manual
ITI Simon Owner’s Manual
ITI Simon Security System
ITI Simon v2.0 Owner’s Manual
ITI SX-V Owner’s Manual

Moose Manuals
Moose 950
Moose Z1100
Moose Z1100ST
Moose Z1200
Moose Z1250
Moose Z2000
Moose Z700
Moose Z800
Moose Z900
Moose Z900
Moose Z911
Moose Z950

Napco Manuals
Napco Magnum Alert 850
Napco Magnum Alert 850M
Napco 1000E
Napco EVA
Napco Express XP-400
Napco Express XP-600
Napco GEM-RP1CA
Napco GEM-RP1CAe
Napco GEM-RP2AS
Napco Gemini GEM-RP1CAe2
Napco Gemini GEM-P400
Napco Gemini GEM-RP3DGTL
Napco Magnum Alert 1008
Napco Magnum Alert 1010
Napco Magnum Alert 2600
Napco Magnum Alert 725
Napco Magnum Alert 750
Napco Magnum Alert 854
Napco Magnum Alert 900
Napco Magnum MA3000
Napco Magnum RP1054e
Napco Magnum RP3000LCD
Napco RP1000E
Napco RP1016e
Napco RP1054D
Napco RP3005LCD

Nutech Manuals
Nutech SX-2900
Nutech SX-3100
Nutech SX-3136

Omegalarm Manuals
Omegalarm 3012
Omegalarm 4012
Omegalarm 8012

Optex Manuals
Optex Morse Genesys
Optex Morse Genesys 824 Alpha
Optex Morse MDC-16ET
Optex Morse MDC-16ETX
Optex Morse Vision LCD
Optex Morse Vision LED

Paradox Manuals
Paradox Digiplex DGP-610
Paradox Digiplex DGP-620
Paradox Digiplex DGP-641
Paradox Digiplex DGP-648
Paradox Digiplex DGP2-641
Paradox Digiplex DGP2-648
Paradox Digiplex DGP2-648
Paradox Esprit 616LED
Paradox Esprit 626LED
Paradox Spectra 1641
Paradox Spectra 1686H
Paradox Spectra 1686V
Paradox Spectra 1689

Radionics Manuals
Radionics 9112
Radionics 9124
Radionics Alpha II D1252
Radionics D10024 Analog Fire Alarm Control Panel Manuals
Radionics D10024A Fire Alarm Control Panels
Radionics D1256
Radionics D2000
Radionics D2012
Radionics D360
Radionics D420
Radionics D620
Radionics D626
Radionics D630
Radionics D636A
Radionics D7212
Radionics D7412
Radionics D8024 Fire Alarm Control Panels
Radionics D9412
Radionics General Manual
Radionics K6100 READYKEY FOR WINDOWS
Radionics READYKEY K1100 Door Controller
Radionics READYKEY K2100 Door Controller
Radionics Safecom ST150 Central Station
Radionics Security Escort Operations Manual

Sentrol Manuals
Sentrol Digi-Key-IV-F 6000/8000
Sentrol ESL 2500
Sentrol X440F Commercial Fire and Burglary Control
Sentrol ZX200
Sentrol ZX400
Sentrol ZX410

Recent Peak Alarm ongoing training

Brands of Fire Alarm

Depending on the brand of fire alarm you have installed in your facility the cost of parts and service will vary. When you choose a proprietary many times you may end up paying higher costs.

Peak Alarm offers ongoing training programs to their 300 plus employees at four offices in Idaho and in Utah. This week the sales teams were trained on what flexibility is available to us regarding contracts, the different options and customization that our Central Station can offer to the customers and we were trained on our new initiative WHITE GLOVE TREATMENT OF CUSTOMERS AND EACH OTHER.

Call Larry Love (801) 428 1384 Larry@peakalarm.com for more information. ESPANOL Y ENGLISH http://www.peakalarm.com

Peak Alarm continues to train all their departments and the new WHITE GLOVE initiative is to help step up our customer service and also treat each other with more respect. Peak also puts all their employees through FBI background checks and even local police department checks.

Some of the other important points of the training were as follows:

All 22 of those in the training answered various questions and had to get answers from others in the group to complete the surveys.

1. What do you dislike most in a sales rep? Being Pushy, High Pressure, Late and Dishonest were the top four answers.

2. When a salesperson is talking to you, what interactions make you feel uncomfortable? Lack of knowledge, talking too much without listening

3. How do you as the customer define value? Bang for your buck. Not everyone will buy the most expensive product and most won’t buy the least expensive product but customers want quality and a fair price. Many are willing to go with a solid company like Peak Alarm even if the prices are a bit higher because Peak offers a whole package of same day or next day service, UL Listed Central Station, Guard and Patrol Service and top notch sales teams that are knowledgeable.

We discussed some of the tried and true principles of sales such as A.Preliminaries (Hello etc…) B. Investigating stage – What do they want, what do they need and what is their budget? C. Demonstrating – What is the capability of the products that Peak Alarm offers and D. Obtaining Commitment in the form of a signed proposal or agreement.

We learned about the research done between larger dollar sales and smaller items and how high pressure sales techniques actually hurt your possibility of getting a commitment when dealing in larger dollar amounts. The smaller purchases that can be related to impulse buying don’t cause as much buyer remorse. Getting a bad deal on a larger product such as a car can affect more people than the customer. Often other security companies hire very young people and teach them these high pressure sales techniques so they can go out and get quick sales. These are the same companies that are being sued in several states and that have thousands of complaints filed with the Better Business Bureau.

Peak Alarm is proud that we have only had one complaint filed with the Better Business Bureau in the last 3 years as of 9/22/16 and zero complaints in the last two years.

We had a session on contracts and learned quite a bit about the ins and outs of these agreements and why we need them to protect the company and the customer.

We made long lists of items that we can improve on and among the list of items we determined that some of the most important things we all should be working on are: Being Honest at all times, Showing up early to each appointment and if we cannot then making sure we call ahead of time to let our customer know what happened and when we will arrive. Another skill that we all need to work on is COMMUNICATION. One of the most important parts of this skill is LISTENING so we learned some techniques associated with listening, body language and personalities. Product knowledge is important although we have a large team of people that can help with that and learning what our customers need and getting them pricing in a professional timely manner will make all the difference in the world. We also went over the importance of sending out hand written thank you cards.

We had a training during our two day training sessions where the sales team actually programmed a DMP security system so we could learn what the techs go through and have a better understanding of how the technical side works. Hands on training We also had a class about customer service and the options our Central Station can offer the customer. Well that is short recap of this training and then we ended with several of our team members getting awards for their efforts.

Thank you to Peak Alarm management for feeling that ongoing training is important enough to spend this much time and effort on. Call Larry Love to get more information about Peak Alarm, Pricing or to set up a tour of Peak Alarm in Salt Lake City. (801) 428 1384 Larry@peakalarm.com

DMP Wireless Pricing in Utah

www.PeakAlarm.com

RE: Pricing examples for DMP Security using an expandable Security panel (DMP XR150) when access control, multiple keypads, partitions or over 48 zones is required. Be sure to call for current prices. Each Project may have specific requirements that will require the pricing to be altered slightly. To get special Pricing on your commercial or residential project contact Larry Love at 801 428 1384.

Basic DMP 150 Panel, battery, wireless receiver, 3 wireless door contacts, 1 wireless motion and a wireless remote fob. (Communication over analog phone line or see cellular below)

$499.00 install price and $39.00 per month for 36 months.

Pricing for additional DMP devices:

Door/Window wireless sensors $75 each installed
Wireless PIR 90 degree motion or wireless Glass Break Sensor $130 installed
Wireless Smoke/Heat Detector $134 Installed
Wireless Carbon Monoxide CO Sensor $135 installed
Additional Key fob $65
Z-Wave module $85 installed
If a repeater is needed add $260
Cellular communicator $338 installed and $22/mo extra for High Supervision cellular or $10 for standard cellular or $15 dollars for Elite control with Cellular. (Allowing control from your smartphone)
Indoor HD Day Night wireless camera $350 installed (Works with the smartphone app)
Outdoor SD Day Night wireless camera $400 installed (Up to 6 cameras using app +$10/mo )
DMP wireless IP router with WPS $168 installed
Wireless Locks $400 installed – Pricing will depend on each individual model number and installation time.

Other Z-wave devices can be quoted upon request (Lighting control, locks, temperature control etc…)

NOTE:. The expandability to over 100 points on the 150 model and up to 500 on the DMP550 panel gives you great versatility. The 150 panel can also partition into 8 areas and have up to 8 access control doors.

When hardwired systems are installed there is a charge for wire/cable and time to install the cable including drilling and or installation of conduit and or wiremold. Having a PREWIRE done while your building is in the stick phase is very prudent. On a hardwired system you don’t have to change the batteries at the device location just at the headend location once every 3 or 5 years. (Normally)

The PeakLink can also have a repeater added to the system allowing you to have the less expensive system installed in your larger home when 48 points is sufficient.

Contact Larry Love 801 428 1384 Larry@PeakAlarm.com for a customized quote and additional information. Be sure to check the Better Business Bureau on every company you deal with. www.BBB.org Peak Alarm has an A+ rating with the Better Business Bureau. Peak Alarm installs Cameras, IP camera systems, Fire Alarm including Hochiki, Silent Knight and Firelite. Peak Also installs 2GIG, DMP, DSX (Access control) and other low voltage systems such as intercom and lock control. Peak Alarm is one of the top companies in Utah and the most experienced locally owned security company having been in business for over 45 years. Peak put all their employees through mandatory drug testing and FBI background checks. Peak Alarm is licensed and insured.

We were honored to work with Cactus Jack in this production. Larry Love on left, Cactus Jack center and Claudia Paredes on right

We were honored to work with Cactus Jack in this production. Larry Love on left, Cactus Jack center and Claudia Paredes on right