Honest Alarm Companies in Utah

Contact Larry Love for the best deals

This was written by Larry Love (801) 428 1384 Larry@peakalarm.com if there is any information that is incorrect or that you would like taken down please contact Larry

I served the people of the State of Utah by service on the Alarm System Security and Licensing board for over 7 years. I was appointed by the Acting Governor Olene Walker. As chairman of this board I was also a member of the Construction trade commission which is a policy making board.

While serving on these boards I met many wonderful people such as Scott Sessions with Mountain Alarm, Will Naegle with Alarm control and Jeff Howe with Peak Alarm all of whom are honest and well known businessmen in our community. I can’t make a full list of all the people I dealt with but this is a short list of great companies that are all local companies.

Mountain Alarm is the largest of the three and within the family they also own a UL listed Central Station (Also known as Fire Protection Services – Central Station is Avantguard)

Alarm Control does incredible work and most of their work is commercial and they can solve hard to handle intrusion issues. (Also known as Armed Alert)

Peak Alarm is unique in the fact that they have an Alarm division, Guard and Patrol Division, AV Division and a UL listed Central Station

www.mountainalarm.com Scott Sessions

www.alarmcontrol.com Will Naegle

www.peakalarm.com Jeff Howe

Having worked with these individuals for years you get to know them well, how they speak, how they act and most importantly what kind of people they are. With the state of Utah being full of alarm companies that send people out to other states to knock doors and most of those businesses are just looking for the quick residential systems that can be put in in a couple of hours or less. The list of the above three companies have great records with the Better Business Bureau unlike some of the other competitors that have several thousand complaints.

Take care when getting proposals from alarm companies to do your research first and remember you do get what you pay for and there is no free lunch. Some of these companies claim to provide free equipment or labor but don’t be deceived. If you sign a 36 month agreement with Peak ALarm for $45 dollars a month (A typical monitoring rate for interactive cellular) you would pay $1,620.00 over 36 months.

If you sign a 60 month agreement with another company at $45 per month you would pay $2,700 over 60 months or 5 years and they say it is free equipment but you are really paying for it and if you decide to change monitoring they will take you to court and force you to pay what they call BOC or Balance of Contract in order to get out of the contract.

The kicker is that these companies often will charge you $70 per month for 5 years or $4,200 which is over double what Peak charges. Granted each system is different and there are many factors such as whether the system is encrypted making is much less likely to hack and how many devices are on the system and the services that you have each month.

Example of some of the services:

Typical Monitoring $35 per month (This can vary when you bundle other services)
Alarm Response where we sent a uniformed guard in a marked car to your home or business $10 per month (Only in specific areas)
Key Response where you have a keybox on your property so in the event of an alarm we would send a guard out to check the inside of the property $20 per month
Schedules, text or email notification, openings and closings (alert you if your store is opened too early or not armed on time or disarmed on time) Some other services
Cellular Monitoring $15 per month (Includes interactive arm and disarming)
Home automation services such as locks, lighting control, thermostat control, garage door control also are other such services that can be bundled
Commercial Fire monitoring is normally $35 for landline or $48 for high supervision cellular or radio

Years after I began on the Alarm System Security and Licensing Board for DOPL one of the companies that has lots of complaints with the BBB started sending a lawyer to each of our meetings to observe. I understand why they would do this. This company happens to be very large and has a great deal of accounts. This company had been accused of deceptive business practices and had been sued in several states and even recently was ordered to pay 10 million dollars to another alarm company. We were even told by the company owners that since they had thousands of salespeople it was very hard for them to control the actions of so many people. At Peak Alarm for example when a salesperson does something they should not do they are reprimanted and receive a written warning and if it happens again they can be let go. If any of the sales people do not qualify or pass the FBI background check they are let go and I know this is the same at Mountain as well as Alarm Control. One large company that had an employee not pass the back ground check simply transferred him to another state where the licensing laws will allow a person with a felony to sell or install security systems.

So there are honest alarm companies out there that you can use, you can get bids from them and worry less since you have done your research on the people the company and their business practices. All companies will have complaints on the internet. Looking at the www.bbb.org complaints is a bit better since they know both sides will be investigated. Many people hesitate to file a complaint with the bbb if they know they were in the wrong and if it is investigated the truth will come out. Two of the above listed companies have zero complaints on the BBB and one of them only has 5 compared to over 4000 with another Utah based company.

Top Five Alarm Companies in Utah

Top alarm company lists are a tangled mess

Why should you be skeptical of TOP lists found online? ANSWER: Because many of those sites listing top 5 or top 10 are PAID SERVICES.

One of the sites gave a number #1 recommendation for an alarm company that has over 3800 complaints filed with the Better Business Bureau. Better Business Bureau web site www.bbb.org

Look up each and every company you intend on getting pricing from. Check for government actions against them, law suits and reviews. The above company that was rated number one has government actions pending against them. They are a very large company so when comparing them against local companies you need to understand that if they have a million accounts then they are 83 times larger than say Peak Alarm who only has 12,000 accounts. So that being the case this company should have 83 times the complaints right? That would mean they should have 83 complaints if they are on the same level as a local company that has one complaint. Peak Alarm has 1 complaint that has been filed with the www.bbb.org in the last 3 years and this number 1 listed alarm company has over 3800 complaints which is over 400% more complaints so take the fact that these top 5 or top 10 lists are paid services.

Real actual best TOP Alarm companies in Utah

Mountain Alarm -aka Fire Protection Services – 67 years in business – Local Company – Only 2 complaints in the last 3 years with the BBB
Peak Alarm – 48 years in business UL listed Local Central Station – Full Guard/Patrol services – Local Company – Only 1 complaint in the last 3 years
Alarm Control – aka Armed Alert – 48 years in business – Zero complaints in the last 3 years

Mountain Alarm Fire Protection Services web site
Peak Alarm web site ask for Larry Love
Alarm Control Armed Alert web site

The above companies are all licensed by the Utah Division of Occupational Licensing and they are also insured. All of the above companies do not concentrate on LICK and STICK products. (Just wireless) so they have extensive experience with commercial and residential products unlike many of the new companies that just do wireless. The technicians understand the industry and all of these companies are qualified to do commercial fire alarm, intrusion, access control and cameras.

Now if we look at the companies that spend the most money on advertising and companies that have the most accounts then the list could change.

ADT Security Services ADT web site This company has 127 years in business.This is a licensed and insured company.

Now we do need to mention ADT which is a National Alarm company and now they own Protection One. ADT Security Services on the Better Business Bureau Web site has over ________complaints that have been filed in the last 3 years, granted they are a very large company. ____% of their reviews on the BBB are negative although many people do have good experiences with this company. Now that they own Protection one we will see if they will be doing anything different. Protection one was in business 29 years before they were purchased by ADT. Protection one only has about 16% of the amount of complaints that ADT has. Rather than saying anything negative about this company I would encourage you to look at the better business bureau report for each company yourself. Going with a national company sometimes has it advantages and other times when you go with a very large company it can be difficult to get to the proper department when you do need help. I dread calling my cable company for service for the same reason because I am normally on for over a hour just trying to talk to someone. Going with a local company can have advantages. If you are trying to sign up for service the lines are clear and the process is quick. If you are trying to get service after your system has been installed it is a bit different.

So when comparing companies there are companies that spend a great deal on advertising and there are companies that have more accounts than other companies so they are in the TOP 10 or TOP 5 list in certain areas.

When a company tells you that the equipment is FREE read the fine print because when it is all said an done all alarm companies are in business to make money not to give stuff away. They will either make their money now or later but they will make money. They will either sign you up for a longer term, charge more now or raise your rates after a year or two. One of these companies was charging my mother over 70 per month for basic phone line monitoring with no interactive services and no other services and it took me quite a while on the line to get her account canceled even though she was out of contract. This basic service should cost around $25-30 per month.

Access Control Utah Electronic locks

It might be less expensive but most of the time the cheap systems work out costing much more than getting it done right by a UL listed company.

It might be less expensive but most of the time the cheap systems work out costing much more than getting it done right by a UL listed company.

Peak Alarm installs and services electronic access control locks and systems. Call Larry Love 801 428 1384 Larry@peakalarm.com http://www.peakalarm.com

You can use Maglocks (no moving parts) or you can use strikes( moving parts which wear out in 3-5 years on certain brands) If you use strikes that allow free egress then often you don’t have to have a request to exit motion or buttons to get out like you would with a maglock. Often the fire marshal will require that the fire alarm release the doors even with strikes so you can not only get out but so fire and emergency workers can get in.

DSX, DMP, Honeywell, Bosch and other products are used and with electronic locks you don’t need to re-key your building after someone leaves. Request to exit motions and a tie into the fire alarm system make it so people can get out in an emergency. Maglocks require door release with a button, motion and often a connection to the fire alarm panel.

Access Control systems will allow you to set user groups and limit access to certain days and certain hours so managers can get into the building any time but normal daily workers badges will only work 9-5PM as an example.

Peak Alarm is the only Alarm company in Utah that has their own central station for monitoring and their own Guard and Patrol Division. Other companies use third party companies for guards and often for monitoring. There are a couple that have their own central stations. Mountain Alarm also known as Fire Protection Services use Avantguard which is owned by family members of Mountain Alarm. Peak Alarm is the only UL listed Central station that holds 5 UL Certificates including the UL2050 installation and Monitoring Certifications as of 2016.

Utah UL Central Stations

It might be less expensive but most of the time the cheap systems work out costing much more than getting it done right by a UL listed company.

It might be less expensive but most of the time the cheap systems work out costing much more than getting it done right by a UL listed company.

There are different UL listings in different categories so when you decide on a Central Station and installation and service company make sure they have the certifications in the different areas that you will need for your specific projects such as High Security, Fire Alarm, UL installation and such. Just because the Central Station has one UL certification does not mean they are qualified in the other areas that you may need.

The official UL web site

UL listings for local Central Stations in UTAH

There are only 4 local UUFX listed companies in Utah for monitoring fire alarm as of 5/27/16

1. Avantguard (S3955) Avantguard web site
2. Peak Alarm (S1548) Peak Alarm web site ask for Larry Love
3. The Church of Jesus Christ of Latter Day Saints COPB (S25044)
4. This company requested that I take their information off my blog but you can go to UL.com to find all UL listed Central stations in utah

The LDS Church of Jesus Christ of Latter Day Saints only monitors their own facilities.

There are only 5 local CRZH listed central stations in Utah for monitoring high security industrial facilities such as SCIFs as of 5/27/16 ( NISPOM, DOD 5520.22-M, DOD 5100.76-M, JFAN 6/9 and ICD/ICS 705-1) This certificate is for Installation, Testing, Service and Maintenance as well as Monitoring.

1. Peak Alarm (BP20762)
2. L3 Communication Systems WEST (BP9385) L3 Communications West web site
3. Stanley Convergent Security Solutions (BP6295)Stanley Convergent Security Solutions Web site
4. The Boeing Company (BP6569) The boeing Company web site
5. TYCO Integrated Security (BP6471) The TYCO company web site

L3 Communications monitors the secure facilities associated with their facilities.
There is only 3 local CPVX listed central station in Utah for UL Central Station Burglar Alarm Systems monitoring.

1. Peak Alarm (BP2433)
2. Stanley Convergent (BP2072)
3. TYCO Integrated Security (BP34)

There is only 3 local CVSG listed central stations in Utah for Mercantile Burglar Alarm Systems. Safe, Vault, ATM or Night Depository.

1. Peak Alarm (BP8607-1)
2. Stanley Convergent Security Solutions (BP8367)
3. TYCO Integrated Security (BP8617)

There are only two CRZM local listed central stations in Utah . This certificate is for Central Stations that have personnel trained and on duty to specifically handle signals covered under the CRZH listing that is above so the system is installed properly and then monitored by a certified company. It is best when the company has both certificates.

1. Avantguard (BP10390) *
2. Peak Alarm ( BP20783)

UL updates their records on an ongoing basis so be sure to verify on their web site. This information was as of 5/27/16. On the UL site go to online certifications directory at the bottom to find the companies in an area or state that hold certifications. All of this information is public record on the UL.com site. When you find any errors on this blog please inform Larry@peakalarm.com and he will correct those errors after verification of the correct information.

*Mountain Alarm/FPS Mountain Alarm web site sold Avantguard a while back although they still use Avantguard as their Central Station and apparently there is still a relationship between the companies as far as ownership goes. Mountain Alarm is the security side of the business and FPS is Fire Protection Services which does fire alarm etc…

There are about 200 Central Stations in the US that are both UL and 5 Diamond Certified and Peak ALarm is one of those. The CSAA 5 Diamond certification indicates that all of our Central Station dispatchers/employees are highly trained to react calmly and appropriately to high stress situations.

It is best to look up the complaints on the Better Business Bureau The official Better Business Bureau web site

From the information that we have about the UL listed Central Stations in this document the LDS Church does not monitor accounts as a business nor does L3 Communications West or Boeing so those Central Stations hold the proper listings in order to meet the criteria and provide services within their realm so you can’t call them up and have them monitor your security or fire alarm accounts. UL listed Central Stations out of State can be used although some Fire Marshals request that a local Central Station be used in certain cases. Often insurance companies and other requirements are in play so they want a local central station to do the monitoring and provide the installation and service when needed.

Peak Alarm is the only company that currently holds all 5 of the above UL Certifications in Utah

Peak Alarm also has a full Guard and Patrol division as well as armed or unarmed guards. Peak Alarm has been in business since 1969.

Call Larry Love (801) 428 1384 or email him at Larry@peakalarm.com for more information on this blog or for pricing for monitoring, Security, Fire Alarm, UL2050 installations, access control or camera systems.

CSAA 5 diamond information

Security companies in Utah and getting bids

Reputable Security Companies in Utah

Reputable Security Companies in Utah

When you need to get at least three bids for your security system don’t hesitate to call any of the following best Alarm Companies in Utah.

ADT 800-200-7049- ADT is licensed and insured and is a very large national company. ADT has for the most part stayed in the residential market and small commercial market but has recently made the decision to expand into more commercial projects as well. ADT is licensed with DOPL here in the State of Utah. ADT has 7 UL listed Central Stations in the United States and over 6 million accounts. www.adt.com

Mountain Alarm 801 363 9696 or 888 349-3455- Mountain Alarm is licensed, insured and is a stable Security Alarm company. Scott Sessions has served on the DOPL Licensing Alarm board in the past and Mountain Alarm installs quality equipment and uses one of the 2 UL listed Central Stations in the State of Utah. Mountain Alarm is also certified in Fire Alarm systems and that division of their company is called FPS or Fire Protection Services. www.MountainAlarm.com

Peak Alarm 801 428 1384 is licensed, insured and has been in business for over 46+ years. Peak Alarm installs top brands of security equipment including DMP, Bosch, Linear as well as Honeywell. Peak Alarm has their own UL listed Central Station here in Utah and we placed #61 in the top 100 security companies in the Nation (SDC magazine 2015). Peak Alarm also has a Patrol and Guard division that can assist you in a full package deal from the same company. 888-445-5731 Peak Alarm is also certified in Fire Alarm Systems and carries Firelite, Silent Knight and Hochiki Fire Alarm with a capability to do any size project. www.PeakAlarm.com Peak Alarm also has a very capable AV division that took 18th in the Nation in 2015. 385-234-5454

When you need 3 bids for your security system who are the best Alarm companies to call? This is a question I hear often enough and it is very important that you call 3 companies that meet the following requirements:

A. The Security Company should be licensed with a business license and a State of Utah DOPL Burglar Alarm Company license and they should have experience in the security industry not just with residential wireless systems but in the commercial field and with hardwired systems, camera systems,fire alarm, security and access control.

B. The Security company should be insured and have liability and workers compensation insurance. DOPL requires proof of both of these policies in order to get the DOPL license.

C. The Salesmen and the installers should carry on their person the blue and white DOPL Burglar Alarm agent license that shows they are approved by DOPL and have been through the FBI background check. Otherwise I would not let them into my home or business.

D. The company should have been in business enough years to prove themselves and have a reputation one way or the other.

E. Know that all large companies will have had some complaints filed against them. The recorded complaints on the BBB site for Peak Alarm for example have all been resolved and there were only 5 in the last 3 years. Better Business Bureau www.bbb.org

F. Many companies install your security system and sign you up for a monitoring contract and imediately or shortly thereafter sell your monitoring contract to a third party company so they won’t be involved on an ongoing basis. Check and find out if the company that you are interested in will be selling your monitoring contract or keeping the accounts in house.

G. Make sure the company will be using a UL listed Central Station. This insures that the dispatch center has met the highest regulations and they will have back up generators, backup receivers in case one fails and many other requirements have to be met to meet UL standards. All the companies listed here use UL listed Central Stations and they are also licensed.

Larry Love put this article together. If there is anything that is not correct or if any of the companies listed would like the information edited or removed please contact Larry at 801 898 6003 and he will take the information off the blog or edit and correct the information.

Larry Love and Peak Alarm are not associated with any of the other security companies listed in this article. Getting at least three prices when looking for a security system is a prudent move and getting pricing from reputable, licensed companies that carry the proper insurance is also a very wise move. If you would like your company to be added to this and you meet the requirements, have a good reputation contact me. (801) 428 1384 larry@peakalarm.com

Get the same great service for monitoring but you will be even more secure

Get the same great service for monitoring but you will be even more secure

Home Show Oct 2014

Home Show Oct 2014

Looking for pricing

Which company should we call.