ADT sues Utah Alarm Company and wins 10 Million dollars

ADT sues and wins a 10 million dollar law suit against a Utah based company using deceptive sales practices

Read article click this link

Don’t wait till you sign a contract to find out about the complaints.

Before you even get pricing from an Alarm Company do the following:

1. Check the Better Business Bureau (Peak has zero complaints as of 01/06/18)

1A. Request to see their blue and white Utah DOPL license that each salesperson and tech are required to carry on their person. This means they have gone through an FBI check. Some companies hire people that are not licensed two such individuals came to my door and got reported. They just had their company ID and said the license was kept at the office.

Click here to verify a Utah Burglar alarm license

2. Ask if they require a credit check before you buy. (Peak does not)

3. Ask if they will charge your visa just to come out and give you a bid or a site visit. (Larry Love at Peak will come out at no charge) They say they will apply it to the purchase when you buy.

4. Clarify their contract length because many will say one thing and have you sign something entirely different, because of this one of the Utah companies has been sued in 32 states.

5. Beware of a salesperson saying things like “Your alarm company is going out of business or we will update your equipment for free” Article from ADT about deceptive salespeople click here

6. Beware of companies that say “Installation is FREE” often they will wrap the charges in elsewhere. Peak Alarm starts cell monitoring at $40 per month with interactive many others will charge over $60 or $70 and obviously since you are paying an extra $30 per month after 36 months you have paid an additional $1000 dollars so they can afford to give you a few free items but understand you are paying much more than you think.

7. Many of these companies hire clean cut individuals just for the summer and they can earn quite a bit in a summer so they can return to school so often their knowledge is very limited.

Check licensing before you buy

Call Larry Love with Peak Alarm for a no cost site visit and bid. (801) 428 1384 cell (801) 898 6003 company web site Peak Alarm web site click here

Peak Alarm bullet points:

1. UL listed Central Station that is Local and 5 diamond certified (Only about 200 UL listed Stations in the Nation also have the 5 diamond certification)
2. Local company that employees over 300 employees and has 4 offices to serve you.
3. The only Alarm company that also has their own Patrol and Guard division. In Salt Lake City, West Valley and come other cities the police will not respond.
4. Licensed and insured. Each employee has been through the FCI background check and passed and has to pass these checks on an ongoing basis to keep working at Peak Alarm.
5. Zero complaints on the Better Business Bureau as of 1/6/18 some of our competitors have over 1000 complaints
6. Peak has been in the business since 1969 and many of their salespeople have extensive security, fire, camera and low voltage experience and certifications.
7. Peak has a fleet of over 100 vehicles.

Protect yourself from companies using deceptive sales techniques: Ask for their license, check their BBB report, read the fine print, read the complaints filed and check if the company is being sued currently and why. Some Alarm companies have been sued in several states, one Utah Alarm company has been sued in 32 States and has over 4000 complaints currently filed with the BBB.

Top Five Alarm Companies in Utah

Top alarm company lists are a tangled mess

Why should you be skeptical of TOP lists found online? ANSWER: Because many of those sites listing top 5 or top 10 are PAID SERVICES.

One of the sites gave a number #1 recommendation for an alarm company that has over 3800 complaints filed with the Better Business Bureau. Better Business Bureau web site

Look up each and every company you intend on getting pricing from. Check for government actions against them, law suits and reviews. The above company that was rated number one has government actions pending against them. They are a very large company so when comparing them against local companies you need to understand that if they have a million accounts then they are 83 times larger than say Peak Alarm who only has 12,000 accounts. So that being the case this company should have 83 times the complaints right? That would mean they should have 83 complaints if they are on the same level as a local company that has one complaint. Peak Alarm has 1 complaint that has been filed with the in the last 3 years and this number 1 listed alarm company has over 3800 complaints which is over 400% more complaints so take the fact that these top 5 or top 10 lists are paid services.

Real actual best TOP Alarm companies in Utah

Mountain Alarm -aka Fire Protection Services – 67 years in business – Local Company – Only 2 complaints in the last 3 years with the BBB
Peak Alarm – 48 years in business UL listed Local Central Station – Full Guard/Patrol services – Local Company – Only 1 complaint in the last 3 years
Alarm Control – aka Armed Alert – 48 years in business – Zero complaints in the last 3 years

Mountain Alarm Fire Protection Services web site
Peak Alarm web site ask for Larry Love
Alarm Control Armed Alert web site

The above companies are all licensed by the Utah Division of Occupational Licensing and they are also insured. All of the above companies do not concentrate on LICK and STICK products. (Just wireless) so they have extensive experience with commercial and residential products unlike many of the new companies that just do wireless. The technicians understand the industry and all of these companies are qualified to do commercial fire alarm, intrusion, access control and cameras.

Now if we look at the companies that spend the most money on advertising and companies that have the most accounts then the list could change.

ADT Security Services ADT web site This company has 127 years in business.This is a licensed and insured company.

Now we do need to mention ADT which is a National Alarm company and now they own Protection One. ADT Security Services on the Better Business Bureau Web site has over ________complaints that have been filed in the last 3 years, granted they are a very large company. ____% of their reviews on the BBB are negative although many people do have good experiences with this company. Now that they own Protection one we will see if they will be doing anything different. Protection one was in business 29 years before they were purchased by ADT. Protection one only has about 16% of the amount of complaints that ADT has. Rather than saying anything negative about this company I would encourage you to look at the better business bureau report for each company yourself. Going with a national company sometimes has it advantages and other times when you go with a very large company it can be difficult to get to the proper department when you do need help. I dread calling my cable company for service for the same reason because I am normally on for over a hour just trying to talk to someone. Going with a local company can have advantages. If you are trying to sign up for service the lines are clear and the process is quick. If you are trying to get service after your system has been installed it is a bit different.

So when comparing companies there are companies that spend a great deal on advertising and there are companies that have more accounts than other companies so they are in the TOP 10 or TOP 5 list in certain areas.

When a company tells you that the equipment is FREE read the fine print because when it is all said an done all alarm companies are in business to make money not to give stuff away. They will either make their money now or later but they will make money. They will either sign you up for a longer term, charge more now or raise your rates after a year or two. One of these companies was charging my mother over 70 per month for basic phone line monitoring with no interactive services and no other services and it took me quite a while on the line to get her account canceled even though she was out of contract. This basic service should cost around $25-30 per month.

The good bad and the ugly of Peak Alarm

Take the time to do your research

Take the time to do your research

Lets start with the bad and the ugly and then go to the good last.

There is a court case from several years ago that comes up where Peak Alarm dispatched the Police to a school based on information from a person on site at the school. There was some misunderstood communications between the person on site, the dispatcher and the manager in Peak Alarm dispatch. As it turned out the police department charged Peak with reacting improperly to an alarm and there was a court case where Peak came out on top. Peak Alarm then sued the city based on principle and did not win that case. You can read the court documents although like all court documents it is boring reading. The owners of Peak Alarm supported their employees in the decisions that were made and spent money defending them. As you may know Salt Lake Police currently has a non response policy when it comes to alarms in Salt Lake City unless they are panic alarms or verified alarms.

There are mixed feelings about that because many people believe the very fact that a police car drives through a neighborhood rather than siting in some parking lot somewhere is a deterrent. When criminals see police cars they are less likely to be as active in those areas.

The police department says that too many of the alarms are false alarms and that is why they don’t want to waste their time responding to them when they have many other important duties. Some cities will respond when they are not on a higher priority call although Salt Lake City has decided not to.

When researching you will find some negative information on most companies, Internet reviews are a mixed bag since many companies pay for those reviews and sites to move them up on the search engines. Hits on keywords such as the TOP 10 Security Companies in Utah provide you with lists of companies that in some cases have thousands of complaints that have been filed with the Better Business Bureau and some of those companies are being sued in several States. Once you get a company name off a list such as that, check the BBB, check their reviews before purchasing. Many times the low price leaders have thousands of complaints that have been filed.

Peak Alarm is a large company and as such you will find that their policies are set and they may not be as flexible as some smaller companies. Peak requires that you sign an agreement before they will do any work. This agreement protects them from law suits and sometimes you can go with a smaller company and get lower labor rates although sometimes you compromise when it comes to those companies being insured, licensed and them being able to provide the serivces they advertise. Many trunk slammers as we refer to them have lower labor rates but often are not licensed or insured.

Peak Alarm is not an insurance company although they carry over and above the recommended insurance for the State of Utah.

Peak is large enough that often their wait times can be longer than other companies because of the work load.

Having said that, the smaller residential systems can be installed generally within one week. Many of the other companies can install those systems on the same day although some of those companies are the ones that have over 3000 complaints in the last 3 years when Peak Alarm only has had 3 complaints filed in the last three years on the BBB site. There is a reason for this. Two of the complaints were about billing and one about product. The President of Peak Alarm takes those complaints seriously and has recently made some changes with the company that does collections for Peak Alarm and there has been additional training in the accounting department.

Peak Alarm strives to get repeat business and keep customers happy although to get parts delivered or have changes made to your project everything must be in writing. This is one of the drawbacks to being a very large company, nothing is done with a handshake. Good and bad I guess.

The ugly as promised: I worked at a small company for 16 years before coming to Peak and now that I have been here for over a year I have seen the good things and the not so good things. The red tape is often hard to deal with. Where I was before, I did the estimating, the ordering, the delivery and sometimes the installation. That is not the case here at Peak. They have different departments and paperwork takes a bit longer to move through the chain of command. The owner still looks at each and every job and he still signs all the checks. After you turn your paperwork in to a salesperson, it goes to a secretary that checks it for errors and kicks it back if there are signature or initials missing. Then it goes to a manager for approval and then it gets scanned and sent to the different departments such as accounting, installation and the department that orders the parts. When the paperwork is filled out properly everything goes well, if something was left off for example like a camera mount then an order change has to go back through the same process so the time it takes to do this adds a bit of frustration for some people. When the manager that checks those documents is in a meeting sometimes the paperwork gets put off for a few hours until he can get to it. Almost everyone here at Peak Alarm is cross trained so if you get sick or die the process does not stop but keeps going. Large companies have a harder time being personal although Peak still does ok at many things when it comes to this but they are a business so they run like one.

CHEAP FAST OR GOOD – (Pick two) This is so true so be careful when picking an alarm company.


Peak Alarm is a local family owned business and has been in business for over 46 years (Since 1969)
Peak Alarm was awarded “Alarm Company of the year in 2015” Utah Security Association
Peak Alarm is rated #61 in the Nation this year By SDM MAGAZINE 2015
Peak AV was rated #18 in the country by CE PRO MAGAZINE 2015
Peak Alarm has their own Patrol and Guard divisions when most other companies hire this service out
Peak Alarm is a UL listed Central Station also certified for high security installations such as UL2050
Peak Alarm is among very few companies that are UL listed and 5 Diamond Certified (Each dispatcher trained to respond to emergency situations)
Peak Alarm has offices in Salt Lake, Saint George, Boise and Idaho Falls to serve you in Utah and Idaho
Peak Alarm has over 270 employees
Peak has an A+ rating with the BBB Better Business Bureau
Peak Alarm does not pull your credit report like most security companies do
The company has NICET technicians and techs that are certified by the Utah State Fire Marshals office
With a CAD department that can design and print your alarm layouts Peak separates itself from most local competitors
Certified and factory trained in several brands of Alarm systems – DMP, Hochiki, Silent Knight, DSX etc….
With a full working AES Radio network Peak uses state of the art technology to monitor your alarms either cellular, radio, internet or phone lines.
Peak is a Netone company meaning it is part of a network of the best security companies in the US. There is only one Netone company for Utah/Idaho

Peak Accounting department now has a non-recorded line they switch you to when you use a card or checking account to pay so that information stays private. Peak asks customers to not email or fax their credit card information to keep it safe.

Peak Alarm also installs Qolsys and DMP encrypted security systems and they do cost a bit more than un-encrypted systems but you get what you pay for.


Hochiki – Bosch – Silent Knight – Firelite – DMP – DSX – AXIS – FLIR – are a few of the lines that Peak Alarm installs

Utah Peak Alarm museum in top ten in country

Peak Alarm has one of the largest Alarm museums in the western United States and we are in the top ten in the country. Ask for Larry Love x384

Baked Scallop California roll is done professionally just like we do things at Peak.

Baked Scallop California roll is done professionally just like we do things at Peak.

(801) 428 1384 Alarms, Fire Alarm, Security Intrusion, Access Control, IP Video, Cameras and Intercom

Peak Alarm is putting the finishing touches on the Alarm museum remodel and will soon be ready for preauthorized private tours.

Peak has been in business for over 46 years, maintains an A+ rating with the Better Business Bureau Peak has their own local UL listed Central Station that is 5 Diamond Certified. Peak AV (Audio Visual) is rated in the top 18 by CE Pro Magazine. Peak Alarm was placed in the top 61 in the country by SDM magazine.

The majority of our business is commercial although we do our fair share of residential systems as well. Because of our professional commercial installations our residential systems are not “stick and lick” type systems that many other companies install. Peak Alarm will design a system based on your needs and budget.

Check the Better Business Bureau before you buy since many of our competitors have hundreds of complaints logged with them.

Base your decision on factors such as how long the company has been in business, the BBB rating, are they licensed and insured?

Basing your decision off of price is like shopping around for the least expensive parachute.

(It doesn’t make sense nor does looking or the cheapest security system because you get what you pay for)

Our museum one of the top ten Alarm museums in the country

Our museum one of the top ten Alarm museums in the country

Fire Alarm, Access Control, Security, Intrusion, Utah, Salt Lake, Cameras, Idaho, Boise, Idaho Falls, Best Alarm companies, Fire Alarm Companies, Silent Knight, Firelite, Hochiki, DMP, DSX.