Security companies in Utah are not equal

Not all companies are alike

You’ve heard that we should compare apples to apples rather than apples and oranges.

Company One – UL listed monitoring station – backup generators – extra personnel on duty – secure facility – backup equipment in case of failure
Company two operating with one piece of equipment and no backup and one person in the facility. They they have a heart attack signals are not sent on to authorities.

Company one – NO COMPLAINTS WITH THE BETTER BUSINESS BUREAU
Many other companies – OVER 1000 COMPLAINTS two of our competitors have over 3000 complaints (ASK WHY) – Sure you will find complaints on the internet for any company although looking at the BBB.org is important because they investigate both sides of the issues so a customer that knows they did not pay their bill and should have normally won’t file a complaint but will complain online.

Company one – Advertises with actual commercials and word of mouth advertising.
Many other companies pay to be on a top ten alarm company list so when the internet pulls up results also check the Better Business Bureau not just a top internet list that is paid for.

Company one in business since 1969 not using gimmicks of offering free equipment
Many other companies giving free equipment out like candy – Often they go out of business in a few years.

Company one puts together custom systems to meet your needs
Other companies don’t address individual needs as well because they are cookie cutter companies

Company one has actual people that you can talk with and personal service
Many other companies are very difficult to talk to after you have purchased the system and need anything else.

Peak Alarm – Larry Love (801) 428 1384 Larry@peakalarm.com –
4 Offices (2 in Idaho and 2 in Utah)
Local Company that employees 300 local individuals
UL liSted Central Station with backup equipment and generators
In Business Since 1969
Family Owned
Many employees have been with the company for over 20 years
Full Service Alarm Company
Certified for UL2050 High Security as well as Bank Safe and Vault Installations
Full Service AV Company
Full Service Guard and Patrol Company
Full Service Central Station
LICENSED BY THE STATE OF UTAH
EVERY EMPLOYEE PASSES FBI BACKGROUND CHECKS OR THEY DON’T WORK FOR PEAK
Drug Testing Programs in place
Full Service Commercial and Residential installations
www.Peakalarm.com

Honest Alarm Companies in Utah

Contact Larry Love for the best deals

This was written by Larry Love (801) 428 1384 Larry@peakalarm.com if there is any information that is incorrect or that you would like taken down please contact Larry

I served the people of the State of Utah by service on the Alarm System Security and Licensing board for over 7 years. I was appointed by the Acting Governor Olene Walker. As chairman of this board I was also a member of the Construction trade commission which is a policy making board.

While serving on these boards I met many wonderful people such as Scott Sessions with Mountain Alarm, Will Naegle with Alarm control and Jeff Howe with Peak Alarm all of whom are honest and well known businessmen in our community. I can’t make a full list of all the people I dealt with but this is a short list of great companies that are all local companies.

Mountain Alarm is the largest of the three and within the family they also own a UL listed Central Station (Also known as Fire Protection Services – Central Station is Avantguard)

Alarm Control does incredible work and most of their work is commercial and they can solve hard to handle intrusion issues. (Also known as Armed Alert)

Peak Alarm is unique in the fact that they have an Alarm division, Guard and Patrol Division, AV Division and a UL listed Central Station

www.mountainalarm.com Scott Sessions

www.alarmcontrol.com Will Naegle

www.peakalarm.com Jeff Howe

Having worked with these individuals for years you get to know them well, how they speak, how they act and most importantly what kind of people they are. With the state of Utah being full of alarm companies that send people out to other states to knock doors and most of those businesses are just looking for the quick residential systems that can be put in in a couple of hours or less. The list of the above three companies have great records with the Better Business Bureau unlike some of the other competitors that have several thousand complaints.

Take care when getting proposals from alarm companies to do your research first and remember you do get what you pay for and there is no free lunch. Some of these companies claim to provide free equipment or labor but don’t be deceived. If you sign a 36 month agreement with Peak ALarm for $45 dollars a month (A typical monitoring rate for interactive cellular) you would pay $1,620.00 over 36 months.

If you sign a 60 month agreement with another company at $45 per month you would pay $2,700 over 60 months or 5 years and they say it is free equipment but you are really paying for it and if you decide to change monitoring they will take you to court and force you to pay what they call BOC or Balance of Contract in order to get out of the contract.

The kicker is that these companies often will charge you $70 per month for 5 years or $4,200 which is over double what Peak charges. Granted each system is different and there are many factors such as whether the system is encrypted making is much less likely to hack and how many devices are on the system and the services that you have each month.

Example of some of the services:

Typical Monitoring $35 per month (This can vary when you bundle other services)
Alarm Response where we sent a uniformed guard in a marked car to your home or business $10 per month (Only in specific areas)
Key Response where you have a keybox on your property so in the event of an alarm we would send a guard out to check the inside of the property $20 per month
Schedules, text or email notification, openings and closings (alert you if your store is opened too early or not armed on time or disarmed on time) Some other services
Cellular Monitoring $15 per month (Includes interactive arm and disarming)
Home automation services such as locks, lighting control, thermostat control, garage door control also are other such services that can be bundled
Commercial Fire monitoring is normally $35 for landline or $48 for high supervision cellular or radio

Years after I began on the Alarm System Security and Licensing Board for DOPL one of the companies that has lots of complaints with the BBB started sending a lawyer to each of our meetings to observe. I understand why they would do this. This company happens to be very large and has a great deal of accounts. This company had been accused of deceptive business practices and had been sued in several states and even recently was ordered to pay 10 million dollars to another alarm company. We were even told by the company owners that since they had thousands of salespeople it was very hard for them to control the actions of so many people. At Peak Alarm for example when a salesperson does something they should not do they are reprimanted and receive a written warning and if it happens again they can be let go. If any of the sales people do not qualify or pass the FBI background check they are let go and I know this is the same at Mountain as well as Alarm Control. One large company that had an employee not pass the back ground check simply transferred him to another state where the licensing laws will allow a person with a felony to sell or install security systems.

So there are honest alarm companies out there that you can use, you can get bids from them and worry less since you have done your research on the people the company and their business practices. All companies will have complaints on the internet. Looking at the www.bbb.org complaints is a bit better since they know both sides will be investigated. Many people hesitate to file a complaint with the bbb if they know they were in the wrong and if it is investigated the truth will come out. Two of the above listed companies have zero complaints on the BBB and one of them only has 5 compared to over 4000 with another Utah based company.

Senior Citizen monitoring discount Peak Alarm

Marilyn Sheppick

Mom

Peak Alarm will lock in Senior Citizens at a fixed monitoring rate. Senior Citizens often are on a fixed income and having a monitoring company increase their rates every years on their security system monitoring does not help.

Call Larry Love (801) 428 1384 Larry@peakalarm.com Peak Alarm www.peakalarm.com

My mother remarried and I found out she was paying 72 dollars a month through one of the largest national security monitoring companies and the rates had increased over the years. The 72 dollars a month was only for monthly monitoring and did not include other services it was through the phone line. I called that company to make the change since they were out of contract and it was very difficult to get them to cancel the agreement even though they were not under contract any longer. I lowered her rate and added a medical button which she did end up pushing when she fell in the bathroom. Peak Alarm’s monitoring rates start at $26 dollars a month and depending on what services you decide on such as another $10 for cellular or another $5 for interactive remote arm and disarm the rates can be a bit higher but once a senior is locked in they keep that rate. Jerry Howe the owner made this decision and we have been in business for over 48 years.

Security System Advice

Employees over 300 local people

http://www.peakalarm.com

1. Make sure your security system cannot be defeated by someone cutting the phoneline outside the house or business. You can switch to a cellular or radio communicator to make this more secure.

1A. Make sure that you use an encrypted system such as DMP or Qolsys so hackers cannot defeat your system from out front of your home.

2. Make sure you clean your smoke detectors every 6 months or year so they will last longer

3. Make sure you test your system often to make sure nothing has been tampered with. Often someone within your organization will attempt to disable doors or other items.

4. Update your call list with current phone numbers and names and new passwords.

Call Larry Love at (801) 428 1384 or email Larry at Larry@peakalarm.com and set up a personal consultation with Larry at your site.

UL2050 requirements not always being met

48 years in business

Many companies are not meeting the specific requirements of UL2050. Keep in mind that there is a UL Certificate that the company must have to do the installations as well as a UL Certificate to Monitor a UL2050 account.(CRZM) Many companies do the installations without the install Certificate. (CRZH) Verify that the company you are dealing with has each certificate. The NSA came from Washington to verify that our Central Station would meet the requirements that they needed for the Military monitoring for the Utah Army National Guard.

www.peakalarm.com

http://www.ul.com
UL listings for local Central Stations in UTAH – Peak is the only company that holds all 5 UL Certifications
There are only 4 local UUFX listed companies in Utah for monitoring fire alarm as of 5/27/16

1. Avantguard (S3955)
2. Peak Alarm (S1548)
3. The Church of Jesus Christ of Latter Day Saints COPB (S25044)
4. This fourth company requested that I take their information off my blog which I have done. You can go to the UL.com web site to find all UL listed companies

The LDS Church of Jesus Christ of Latter Day Saints only monitors their own facilities.
There are only 5 local CRZH listed central stations in Utah for monitoring high security industrial facilities such as SCIFs as of 5/27/16 ( NISPOM, DOD 5520.22-M, DOD 5100.76-M, JFAN 6/9 and ICD/ICS 705-1) This certificate is for Installation, Testing, Service and Maintenance as well as Monitoring.

1. Peak Alarm (BP20762)
2. L3 Communication Systems WEST (BP9385)
3. Stanley Convergent Security Solutions (BP6295)
4. The Boeing Company (BP6569)
5. TYCO Integrated Security (BP6471)

L3 Communications monitors the secure facilities associated with their facilities.
There are only 3 local CPVX listed central stations in Utah for UL Central Station Burglar Alarm Systems monitoring.

1. Peak Alarm (BP2433)
2. Stanley Convergent (BP2072)
3. TYCO Integrated Security (BP34)

There are only 3 local CVSG listed central stations in Utah for Mercantile Burglar Alarm Systems. Safe, Vault, ATM or Night Depository.

1. Peak Alarm (BP8607-1)
2. Stanley Convergent Security Solutions (BP8367)
3. TYCO Integrated Security (BP8617)

There are only two CRZM local listed central stations in Utah . This certificate is for Central Stations that have personnel trained and on duty to specifically handle signals covered under the CRZH listing that is above so the system is installed properly and then monitored by a certified company. It is best when the company has both certificates.

1. Avantguard (BP10390)
2. Peak Alarm ( BP20783)

UL updates their records on an ongoing basis so be sure to verify on their web site. This information was as of 5/27/16. On the UL site go to online certifications directory at the bottom to find the companies in an area or state that hold certifications.

Utah Alarm Pricing

Peak Alarm web site ask for Larry Love

When a product is quite a bit less expensive you need to question why.

Contact Larry Love at Peak Alarm for all your alarm, access, fire alarm, intrusion, cameras and intercom needs. Larry@peakalarm.com (801) 428 1384

We can lower your installation cost when you sign a 3 year agreement because we can subsidize some of the cost over time. We can do contracts that are less time but we would not be able to lower the install as much. We can even do month to month agreements but the upfront cost would be more.

Any time you have a licensed, insurred and certified company you will end up paying a bit more for their services although this is worth it.

Labor rates at Peak are $100 per hour for residential and $145 per hour for commerical. When I am in a bidding situation I can lower the hourly labor rate a bit when we run it through my department.

Check the Better Business Bureau on all of your alarm companies. Peak has a very good track record at the BBB. In the last 3 years we only have one complaint that is shown on our record. Many of our competitors have a great deal more complaints.

If you are concerned about hackers disarming your system from out front of your home have Peak install a Qolsys system or a DMP system both of which are encrypted

When to reuse existing alarm equipment

There is a reaction for every action

voting straight party

Call Larry Love (801) 428 1384 Larry@peakalarm.com http://www.peakalarm.com

LLame Larry y el puede ayudarles en tu idioma tambien

When I visit someones home to make recommendations of what equipment to reuse if any I look for a few things:

1. Are the smoke detectors over 10 years old, if so they should be replaced. This refers to smoke detectors tied to your alarm system. You should also replace your old 120 Volt smokes with 9 volt battery backup that are not tied to your alarm. You should have at least one smoke detector up and one down that is tied to the system so the authorities will be alerted when you are not there.

2. I look for hardwired zones because Peak Alarm can simply add a take over module and monitor existing hardwired zones. Depending on the size of your system we can use different brands to accomplish this.

3. I look for the brand and model numbers of the equipment. Often we can reuse wireless equipment by adding a module or special receiver which will save you money and we will simply put new batteries in those devices. Keep in mind that if you reuse existing wireless devices most of the time they are not encrypted. When we install a new Qolsys or DMP system that is wireless you will have the peace of mind that the encryption will make it so hackers cannot defeat your system from out front of your home. www.qolsys.com

4. If you want to use your old loud siren we will need to add a relay and a power supply. It is quite simple but it does cost a bit more if you are going to one of the new systems that has the siren built in.

5. Consider water sensors, temp sensors if the temperature drops below 41 you can get notified before the pipes freeze and then cause a flood when they thaw. Monitoring for water and temperature is wise and can mitigate possible problems.

6. I look for existing wiring and how it was done.

7. Give me a call and I can come out and look at your system and make some recommendations. 801 428 1384 Larry@peakalarm.com

8. Monitoring typically costs between $45 and $55 dollars. When I bundle the system I can lower the overall costs of monitoring

Contact Larry and he will come out and help you decide which equipment to reuse.

Examples:

$30 Typical Monitoring cost
$10 Typical cellular monthly charge
$5 Typical interactive (Elite) to alarm remote arm and disarm using your cellular
$10 Typical charge for areas like Salt Lake or WVC to have a guard respond since police won’t. (Peak has their own guards/patrol)
$7 Starts at $7 and goes up depending on the size of the security system for a repair agreement extended warranty

When I do a bundle I can offer some discounts.

$25 Monitoring
$13 Interactive
$7 Repair agreement
$10 Alarm response

Total $55 per month for a home or business in Salt Lake with alarm response. Most companies start interactive at $49 without alarm response or a repair agreement. Without alarm response it would be $45

If you add camera control that adds $10 per month for 1-4 cameras for cameras that are part of the security system. When they are separate there is not a monthly fee.

Most companies use a third party central station or an out of state central station. Peak Alarm is local and employees over 300 people here in Utah and Idaho.

When you are a senior citizen we can lock your monitoring rate in for life so please call me about this. I don’t know of any company that does this in Salt Lake.

Why do security monitoring costs vary so much?

Peak Alarm, Peak Guard, Peak AV, Peak Central Station

1. Like cell phone plans you can pay more up front and less per month or less upfront and more per month.

2. There are many additional services such as late to close, early to open, web access, auto arm/disarm, elevator monitoring, schedules, lock control, lighting control, garage door control and the list goes on. Depending on which services you have the rates vary.

3. Analog phone line monitoring could be right around $26.00 dollars per month

4. Cell phone monitoring could be as low as $35.00 per month

5. Interactive monitoring where you can arm and disarm may be as low as $40 per month although if the price is a bit more you can lower the upfront costs.

6. There is no such thing as security companies giving you free equipment. If you lock into a 36 month agreement with Peak Alarm for $44.00 per month and you pay $99 upfront your overall costs add up to $1,683.00 over the 36 months. With a 60 month is it much more money.

7. A company that claims to give you free equipment normally has a 40 or 60 month agreement and normally the interactive starts at $49 per month so over the period of 60 months you are paying $2,940.00 even if it were at the same monitoring rate of $44 it would still be much more $2,640 so the FREE equipment is not really free.

8. Know that if you are getting rid of your landline (analog phone line) to upgrade to a cellular that will give you interactive arm and disarm often you will need to upgrade your alarm panel so the cost to do so varies from system to system depending on how old it is. Radio is another option for monitoring.

http://www.peakalarm.com

8 UL listed Central Stations for security fire monitoring in Utah

Peak Alarm open all the time

There are different UL listings in different categories so when you decide on a Central Station and installation and service company make sure they have the certifications in the different areas that you will need for your specific projects such as High Security, Fire Alarm, UL installation and such. Just because the Central Station has one UL certification does not mean they are qualified in the other areas that you may need.

When you find any questionable references or errors that need to be corrected contact Larry@peakalarm.com and he will make the corrections.

THERE ARE 8 UL LISTED CENTRAL STATION MONITORING FACILITIES IN UTAH BUT ONLY 5 WILL MONITOR FOR THE PUBLIC

1. Avantguard (S3955) UUFX (BP10390) * CRZM Holds 2 UL certifications
2. Peak Alarm (S1548) UUFX ( BP20783) CRZM (BP8607-1)CVSG (BP2433) CPVX (BP20762) CRZH Peak holds 5 UL Certifications
3. The Church of Jesus Christ of Latter Day Saints COPB (S25044) UUFX Does not do monitoring for anyone but the church (Holds one)
4. This company requested that I take their information off my blog – UUFX This company holds one UL certification
5. L3 Communication Systems WEST (BP9385) CRZH This company holds one UL certication but does not monitor for the public
6. Stanley Convergent Security Solutions (BP6295) CRZH (BP8367)CVSG (BP2072) CPVX This company holds 3 UL certications
7. The Boeing Company (BP6569) CRZH This company holds one UL certication but does not monitor for the public
8. TYCO Integrated Security (BP6471) CRZH (BP8617) CVSG (BP34) CPVX This company holds 3 UL certifications

CENTRAL STATIONS IN UTAH THAT WILL MONITOR FOR BUSINESSES AND RESIDENTIAL

1. Avantguard – 2 UL Certications (TWO) https://www.agmonitoring.com/

2. Peak Alarm – 5 UL Certications – Only company to hold all 5 (FIVE) of the below UL Certifications
http://www.peakalarm.com/

3. This company requested that I take their information off my blog but you can go to UL.com to find all UL listed companies in Utah – 1 UL Certification (ONE)

4. Stanley 3 UL Certifications (THREE)
http://stanleycss.com/about-us/locations

5. TYCO 3 UL Certifications (THREE) http://www.tyco.com/
Johnson Controls and Tyco have merged – TYCO and ADT used to be together but they separated and Protection one bought ADT

UUFX – UL Certification to Monitor Fire Alarm
CRZH – UL Certification to Monitor high Security Industrial
CPVX – UL certification for Burglar Alarm
CVSG – UL Certification for Mercantile, safe, vault & ATM
CRVM – UL Certification to handle signals coming from CRZH category

Go to the official UL web site to check current information http://www.ul.com

UL listings for local Central Stations in UTAH
There are only 4 local UUFX listed companies in Utah for monitoring fire alarm as of 5/27/16

1. Avantguard (S3955) UUFX https://www.agmonitoring.com/
2. Peak Alarm (S1548) UUFX Peak Alarm web site www.peakalarm.com ask for Larry Love
3. The Church of Jesus Christ of Latter Day Saints COPB (S25044) UUFX Does not do monitoring for anyone but the church
4. This company requested that I take their information off my blog so I have done so but you can find all UL listed Central Stations on UL.com

The LDS Church of Jesus Christ of Latter Day Saints only monitors their own facilities.

There are only 5 local CRZH listed central stations in Utah for monitoring high security industrial facilities such as SCIFs as of 5/27/16 ( NISPOM, DOD 5520.22-M, DOD 5100.76-M, JFAN 6/9 and ICD/ICS 705-1) This certificate is for Installation, Testing, Service and Maintenance as well as Monitoring.

1. Peak Alarm (BP20762) CRZH
2. L3 Communication Systems WEST (BP9385) CRZH L3 Communications West web site
3. Stanley Convergent Security Solutions (BP6295) CRZH Stanley Convergent Security Solutions Web site
4. The Boeing Company (BP6569) CRZH The boeing Company web site
5. TYCO Integrated Security (BP6471) CRZH The TYCO company web site

L3 Communications monitors the secure facilities associated with their facilities.
There is only 3 local CPVX listed central station in Utah for UL Central Station Burglar Alarm Systems monitoring.

1. Peak Alarm (BP2433) CPVX
2. Stanley Convergent (BP2072) CPVX
3. TYCO Integrated Security (BP34) CPVX

There is only 3 local CVSG listed central stations in Utah for Mercantile Burglar Alarm Systems. Safe, Vault, ATM or Night Depository.

1. Peak Alarm (BP8607-1)CVSG
2. Stanley Convergent Security Solutions (BP8367)CVSG
3. TYCO Integrated Security (BP8617) CVSG

There are only two CRZM local listed central stations in Utah . This certificate is for Central Stations that have personnel trained and on duty to specifically handle signals covered under the CRZH listing that is above so the system is installed properly and then monitored by a certified company. It is best when the company has both certificates.

1. Avantguard (BP10390) * CRZM
2. Peak Alarm ( BP20783) CRZM

UL updates their records on an ongoing basis so be sure to verify on their web site. This information was as of 5/27/16. On the UL site go to online certifications directory at the bottom to find the companies in an area or state that hold certifications. All of this information is public record on the UL.com site. When you find any errors on this blog please inform Larry@peakalarm.com and he will correct those errors after verification of the correct information.

*Mountain Alarm/FPS https://www.mountainalarm.com/ sold Avantguard a while back although they still use Avantguard as their Central Station and apparently there is still a relationship between the companies as far as ownership goes. Mountain Alarm is the security side of the business and FPS is Fire Protection Services which does fire alarm etc…

There are about 200 Central Stations in the US that are both UL and 5 Diamond Certified and Peak ALarm is one of those. The CSAA 5 Diamond certification indicates that all of our Central Station dispatchers/employees are highly trained to react calmly and appropriately to high stress situations.

IT IS BEST TO LOOK UP THE COMPLAINTS ON THE BETTER BUSINESS BUREAU THE OFFICIAL BETTER BUSINESS BUREAU WEB SITE www.bbb.org
From the information that we have about the UL listed Central Stations in this document the LDS Church does not monitor accounts as a business nor does L3 Communications West or Boeing so those Central Stations hold the proper listings in order to meet the criteria and provide services within their realm so you can’t call them up and have them monitor your security or fire alarm accounts. UL listed Central Stations out of State can be used although some Fire Marshals request that a local Central Station be used in certain cases. Often insurance companies and other requirements are in play so they want a local central station to do the monitoring and provide the installation and service when needed.

Peak Alarm is the only company that currently holds all 5 of the above UL Certifications in Utah

Peak Alarm also has a full Guard and Patrol division as well as armed or unarmed guards. Peak Alarm has been in business since 1969.

Call Larry Love (801) 428 1384 or email him at Larry@peakalarm.com for more information on this blog or for pricing for monitoring, Security, Fire Alarm, UL2050 installations, access control or camera systems.

CSAA 5 diamond information

So your installing a new security system beware?

Security in Utah

Security Systems in Utah

Before going with any security company go through a simple checklist:

1. Check the Better Business Bureau for how many complaints, the type of complaints and reviews. www.bbb.org
Two of the large competitors have over 3000 complaints that have been filed.

2. If the security system is internet based know that if the power goes out so will your security system.
Sure the system is less expensive but ask yourself why is it less money?

3. If you only have a phone line connected and the phone line is cut no signals will be sent. (Install AES Radio or Cellular)
Having both phone and cell is fine but phone only or internet only is not as secure.

4. Ask yourself if you would buy Chinese food from your plumber. If not then buy security from a security company not a cable company.
We specialize in security, we don’t do other things outside of that scope. Look online and find out what type of service others have gotten from that company. When you buy cable TV or Dish often it is very easy to buy but how good is the customer service after you have purchased? Are they a local company?

5. Is their central station UL listed and 5 Diamond Certified? Why should you care? It makes a difference.
If you are dealing with a local company they know the area and they are easier to deal with.

6. Does the alarm company you are going with have a Guard/Patrol service inhouse? If you are in SLC know that Police do not respond to normal alarms.

A. Peak Alarm has only had one complaint in the last 3 years.
B. Peak Can install an AES Radio or Cellular communicator with battery backup in case the power goes out.
C. Peak is a local company that has been in business for over 48 years
D. Peak Alarm has a full service Guard/Patrol, UL listed central Station that is 5 Diamond certified
E. Peak Alarm is a local with all employees having been through an extensive FBI background check.

http://www.peakalarm.com