So your installing a new security system beware?

Security in Utah

Security Systems in Utah

Before going with any security company go through a simple checklist:

1. Check the Better Business Bureau for how many complaints, the type of complaints and reviews. www.bbb.org
Two of the large competitors have over 3000 complaints that have been filed.

2. If the security system is internet based know that if the power goes out so will your security system.
Sure the system is less expensive but ask yourself why is it less money?

3. If you only have a phone line connected and the phone line is cut no signals will be sent. (Install AES Radio or Cellular)
Having both phone and cell is fine but phone only or internet only is not as secure.

4. Ask yourself if you would buy Chinese food from your plumber. If not then buy security from a security company not a cable company.
We specialize in security, we don’t do other things outside of that scope. Look online and find out what type of service others have gotten from that company. When you buy cable TV or Dish often it is very easy to buy but how good is the customer service after you have purchased? Are they a local company?

5. Is their central station UL listed and 5 Diamond Certified? Why should you care? It makes a difference.
If you are dealing with a local company they know the area and they are easier to deal with.

6. Does the alarm company you are going with have a Guard/Patrol service inhouse? If you are in SLC know that Police do not respond to normal alarms.

A. Peak Alarm has only had one complaint in the last 3 years.
B. Peak Can install an AES Radio or Cellular communicator with battery backup in case the power goes out.
C. Peak is a local company that has been in business for over 48 years
D. Peak Alarm has a full service Guard/Patrol, UL listed central Station that is 5 Diamond certified
E. Peak Alarm is a local with all employees having been through an extensive FBI background check.

http://www.peakalarm.com

Salt Lake Regional Hospital Comedy of errors

Our insurance changed starting the new year so we called our insurance company (HSA Healthplan – “A Health Insurance Company under the WISE network) and we were told to schedule the mammogram at Salt Lake Regional Hospital. There are some communication issues within Salt Lake Regional, they are on two different computer systems and they don’t or can’t read each other’s notes and our appointment kept getting canceled. We had to keep calling them back on multiple occasions and it was to say the least a comedy of errors that was not in the least bit funny.

This is what it is like to try and make an appointment at Salt Lake Regional Hospital

We called Salt Lake Regional and made the appointment

1. I called my insurance company (HSA healthplan) “A health insurance company” to pre-verify where I should make the mammogram appointment for my wife since our insurance had changed from Select Health to HAS Healthplan and they told me to call Salt Lake Regional since they are in the WISE network.

2. I called SL Regional and told them our insurance had changed and for that reason we needed to make a new mammogram appointment because he had to cancel an appointment at LDS Hospital because they were not in the WISE network. They did ask me for our Doctors Name which I gave them but we are also having to change doctors since he is not in our network either. They also asked me for the card number which I gave them as well as the verification phone number of 844 234 4472

3. Salt Lake Regional gave us the appointment of January 17th at 4PM and then the next day they just called and left me a message telling me my wife’s appointment was canceled. I made more calls calling my insurance company to verify that SL Regional is in network again and I called scheduling and spoke with two people and got it all straightened out. Each call was around 15 min long.

4. I then got another call the next day canceling the appointment again and then I made 4 more calls talking to Rachel and Melanie with my insurance company and I spoke with Shylo at Salt Lake Regional and I got it all worked out again. It appears that there are 2 different systems within Salt Lake Regional hospital and they don’t read each other’s notes. It appears they were looking at our old insurance information that was in their system and not the new information that I had given them. It appears someone should look at their procedures to see if something can be done to prevent this from happening again. If I am the only patient that has had issues then I could just be a complainer although if others are having the same issues I would hope that administration could take a close look at their processes.

5. I then got a call today 1/11/17 to reschedule because Debbie at 801 617 1919 said we were out of network and I then called my insurance company back, I called Shylo back to confirm that we are in Network. I asked her what type of operation they are running at Salt Lake Regional because it is not a professional operation . Should it take 14 calls to schedule a mammogram? My insurance company said we could go to the University of Utah since they are also in network but I would prefer going to SL Regional since it is closer but if this appointment gets canceled again we will change the mammogram to the U of U assuming that Salt Lake Regional does not want us to come there for services. That is how this appears. It is very frustrating, they used the excuse that they saw my wife in the system with Select Health and they looked up the insurance and found it was not in network. They obviously did not look at the notes that included the new insurance company and that was the whole reason we called in the first place otherwise we would have stayed at LDS Hospital.

6. I write restaurant reviews and if I were to write a review for Salt Lake Regional you would get one star and that is because finally Shylo took ownership of the issue and assured me it was all taken care of. She personally walked to each of the desks in the office to explain because emails and notes may either not be read or understood.

7. SUGGESTED TRAINING: I would suggest that some training be done with Salt Lake Regional personnel to read the notes from the prior calls, call the insurance company verification phone number before canceling an appointment and to call the patient when there is a concern before sending them a message that their appointment has been canceled. This would be a valuable training since it appears that they have two separate systems and two departments involved and they may not have access to each other’s information. They obviously don’t communicate with each other.

8. Many of the people at my wife’s work do not speak English well and if it is this hard to make an appointment to see a doctor or any other appointment at SL Regional it may be best to tell her friends not to go there because of how many issues we have had and if there is a language issue it would be worse. She is disappointed in the lack of professionalism with Salt Lake Regional. I pride myself on being a calm person but after 14 calls just to get an appointment I am frustrated.

9. We even faxed a copy of our insurance card to the Hospital. I would think that one phone call should be all that is needed to verify insurance. The mistakes were made by people that assumed things, they assumed we were covered by the insurance information in the computer system, they assumed that our doctor listed is in the same network as us but that is not correct and we have an appointment to change doctors as well. We told SL Regional that our doctor was not in our network and they said that’s ok we just need a name to put on the chart.

So we will wait to see if they cancel this appointment for the fourth time, there are still a few days before the appointment. I was assured that this is not the normal course of business at Salt Lake Regional Hospital and that this is not the NORM. I certainly hope it’s not because it does not appear to be a very organized operation. If information like this gets confused with an appointment I would hate to imagine problems that can occur if the organization of their staff, hospital facility and patient records are handled the same way.

Complaints reviews Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

In the last 3 years the Better Business Bureau has only received ONE complaint about Peak Alarm. If you have a complaint or issue please contact Larry Love (801) 428 1384 Larry@peakalarm.com and give Peak Alarm a chance to make it right. Another individual that you can call is Dayne Linford 801 4867231 x381

Yesterday we had a training here at Peak Alarm about how to treat our customers and each other with what we like to call White Glove Service. We have only had one complaint filed but we are sure we have customers that are unhappy that did not report to the Better Business Bureau so we would like to reach out to them to help solve challenges.

Contract or agreement concerns – Dayne x381 or Larry x384
Product Concerns – You may call your salesperson directly or Larry at 801 428 1384 – See list of extensions for sales team
Billing issues – Wendy 801 486 7231 x407, Maria (Spanish/Espanol) x404, Mary Lynn x405

Sales Team extension list:

(801) 486 7231

Tony Pino x385 – Tony has been with Peak for over 25 years and Tony works out at the gym regularly and is an excellent resource for information
Paul Mehl x386 – Paul used to sing Opera for the Utah Opera Company and has been with Peak for over 11 years and knows his industry very well.
Jessie Lopez x382 – Jessie is a camera system expert and also knows allot about Security as well. (Jessie is always very well dressed.)
Joe Ferraro x435 – Joe is very professional and is very knowledgeable
Francesco Perri x439 – Francesco speaks Italian and is a runner and hiker and one of Peak’s top Salesmen
Ryan Shurtleff x438 – Besides being very funny Ryan is easy to talk to and knows his stuff. Ryan likes recreational vehicles.
Mike Evans x383 – Mike is a part time auctioneer and has a small farm in Grantsville
Dayne Linford x381 – Besides being an expert at work Dayne is a writer and film producer
Larry Love x384 – Larry is an expert in Fire Alarm and security systems and has been involved in Music his whole life – NICET II Fire Alarm
Kenny Fox System designer NICET III Fire Alarm X440 – Kenny is a Army Ranger Veteran and Fire Alarm expert as well.
Reed Haymore x380 is our Sales Manager and also a systems expert who has years of experience in the Alarm industry.
Clint Beecroft is our General Manager and he is also a level 2 NICET in Fire Alarm and many other certifications so he is a hands on guy

Recently Valerie Peterson decided to leave Peak Alarm so if she was your sales person feel free to contact Reed and he can help assign another person to help you or you can ask for any of the Sales Team members listed above.

Each Sales Person has many more attributes that were not able to be listed and there is over 300 years of experience when you combine the overall total experience in the security and this is just the Sales Team. Our installation team, accounting team, guard and patrol team, AV Team and service team also brings experience and knowledge to the table.

FIRE ALARM, SECURITY, ACCESS CONTROL, CAMERA SYSTEMS, INTERCOM, NURSE CALL, PERS (Medical alert systems) and more.

Peak Alarm is the only Utah Alarm company that has Guard/Patrol, an alarm division and a UL listed central station.

Peak Alarm is locally owned and has been in business since 1969

Peak Alarm is one of the few companies that offers same day or next day service.

North Pole amusement park Colorado bad experience

Customer service classes may be in order

Customer service classes may be in order

North Pole Amusement Park with Santa’s Workshop in Colorado may need to send their employees and or owners to customer service training

My daughter and her husband with my three grandchildren went to the North Pole Amusement Park in Colorado and my daughter’s account of the experience is concerning.

Many of the reviews that I read online were excellent saying that it was a fun park. Some people feel the rides are old and should be updated but the rides are old because they basically collect and refurbish older rides.

My daughter said the food was not very good and it was over priced which is what we would all expect from an amusement park but when she recounted her experience with the owner Tom Haggard I was concerned.

My daughter arrived at the park and they were only able to ride on three rides in an hour and then the park was shut down because of rain. The park did not offer rain checks or passes to return at a later date, but what concerns me more was the attitude of the person that attended my daughter and her family. She said he was rude. If indeed Tom Haggard really is the owner of this park it is sad that my daughter got the perception of rudeness from him. If their policy won’t allow for rain checks or free passes for another day or even discounted tickets he runs the risk of unhappy customers which means that advertising by word of mouth will be less than positive. Just the facebook post was able to reach quite a few people.

So if policy won’t allow them to give out rain checks (Free passes or discount passes) was it necessary that he treat a customer in a rude manner.

So I am not discouraging you from going to the North Pole Amusement Park although I would say make sure it is not on a rainy day and be careful not to talk to the owner on a bad day either. I am sure the owner has his own version of the encounter although when I went through customer service classes I learned rule number one which is “The customer is always right” and when there is a problem with that rule refer back to rule number one again “The Customer is always right.”

My daughter was with her husband and three small children which were excited to ride on the rides only to learn that the park was closing because of the rain. So a young mother is dealing with crying kids, wet kids and now she is being told they have to go home.

I wonder if it would have been terribly hard for the owner to take my daughter aside and provide her with some free passes to return. If this would have been her experience she would have posted a glowing review for The North Pole Amusement Park online and on facebook which would have sent more customers to his place of business.

As a side note, I was not there so I only heard about the experience by word of mouth from my daughter. Just from that encounter I would choice to go to a different park. My dad taught me a wonderful lesson that I try to live by. “If you have to choose between being right or kind, always choose kind.”

Debate both sides logically and emotionally

They have to be planted, grown, picked, packed, shipped and sold.

They have to be planted, grown, picked, packed, shipped and sold.

Often we make decisions based on several factors including logic, facts, our own opinions, the opinions of others, personal experience, how we feel and our emotions. We tend to make these types of decisions for voting, church, jobs and life. As much as we would like to think that we make logical decisions often we end up using our gut feelings to make important decisions. Sometimes this is good and sometimes it is not so good.

Trying to convince someone that they are on the wrong path as far as religion goes is difficult because they may have been in a church or group of people with years or maybe their parents were part of a church before they were even born so it is more of a culture thing than religion. You can’t argue faith based commitments.

A friend of mine told me that they ended up voting for a certain person just because they did not feel good about the other person and it had nothing to do with facts or their voting track record or the issues. The same applies to religion and our personal purchases. It may be better if we did things like SPOCK from Star Trek but it does not work out that way.

I work at a large Alarm company (Peak Alarm) and we are the only company that has a full Guard/Patrol and a Local UL listed Central Station in Utah and there are several other positive aspects about this company as far as them being insured, licensed, factory trained and the list goes on but if your neighbor heard of a negative experience regarding Peak Alarm then logic gets thrown out the window. I know of two such negative experiences that I read on the Internet about Peak Alarm and one of them was posted on several web sites so we investigated and found that this person did not complain to the Better Business Bureau because I assume they did not want both sides investigated. This person had not paid their bill and Peak tried to collect and when accounting did not get a payment plan set up they sent it to collections and the person then got upset.

Another instance of a negative comment was about fire code. The customer wanted Peak Alarm to do the work without contacting the fire marshal and as per Utah and National code for commercial work we are required to notify the local fire marshal and get approval for the work. This customer felt that Peak Alarm through them under the bus and yet we are required to notify the AHJ Fire Marshal. So just these two negative experiences can pass by word of mouth to many other people which can cause people to ignore the real figures and facts about Peak Alarm and go with someone else because they did not study out the information and find out the real truth. One of our competitors has over 3000 complaints in the last year compared with 3 complaints that have been filed against Peak Alarm Better Business Bureau web site www.bbb.org

Our management team has read all the negative feedback and used it to put an action plan in place to make Peak Alarm better. Changes were made in our accounting department and we changed who we used to do collections because apparently they were not the nicest people in the world when calling to make the collections. We have given training to all of our employees and we do so on an ongoing basis. Peak overall is a great company with four offices, a Guard/Patrol division, central Station for monitoring, alarm division, AV division and not only are all of our employees licensed but they also go through the FBI background check and if they cannot pass it they lose their job at Peak Alarm.

Our average monthly monitoring rate with interactive services to arm and disarm remotely (We call it Elite control) starts right around $46 dollars a month and most of our competitors start around $49 and go up from there. We can compete well with guard services because you can contract directly with us rather than paying your alarm company who would hire a guard company so we can be competitive in pricing.

Call Larry Love (801) 428 1384 Larry@peakalarm.com Peak Alarm web site ask for Larry Love Larry is certified with the State Fire Marshal’s office as a Master Fire Alarm Tech Level 3 and also Larry is NICET II Certified in Fire Alarm, he is an AXIS Certified Camera Professional and Certified in Access Control Systems and is Certified to design UL2050 High Security Systems such as Government SCIFs.

Complaints against Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

Check on the Better Business Bureau official web site Better Business Bureau Web site enter your zip code and then look up the company. Be sure to read each company report if they have several listed. Some of the companies have changed their names several times. Peak Alarm has had 3 complaints filed in the last 3 years and all complaints have been resolved.

Be sure to check each company that you get bids from on the Better Business Bureau before you buy from them.

One of our competitors has had 3,499 complaints filed in the last 36 months as of 9/18/15 and the following is a breakout of the issues :

Advertising Sales Issues 451
Billing and collection issues 771
Delivery issues 25
Guarantee/Warranty issues 27
Problems with product or service 2224
Total complaints 3499

This alarm company has a D+ rating with the BBB and they are not accredited. This company has changed their name several three times.

Peak Alarm has an A+ rating with the BBB and they are accredited. Peak has never changed their name in the last 46 years of business. Peak Alarm has their own UL listed Central Station that is 5 Diamond Certified (One of 200 UL listed Central Stations in the country that is both UL and 5 Diamond rated.

Peak has 270 employees and when a company gets larger sometimes it is a challenge to get to the right person or department. For this reason Peak has ongoing monthly training that is set up to help improve employee performance. Peak Alarm takes each and every complaint seriously and we strive to resolve the issue to the best of our ability. Granted there are customers that get very upset no matter what we do. I spoke with the CEO and the President of Peak Alarm and they both agreed that they consider all negative feedback that is valid and strive to fix any issues so they do not happen again. Peak Alarm records all of their calls except the secure calls made for credit cards to keep the information personal. When complaints are filed Peak goes back and listens to the recordings to make sure that Peak Alarm employees are not stepping out of line. If there is an employee that is responding negatively to a customer they receive a warning and if positive changes do not occur then action is taken.

Peak Alarm has not paid SEO companies to remove or mitigate any negative comments and the people that have posted negative seem to have written negative comments on several pages so much of what is found online is narrowed down to just a few people. It is interesting that these people did not file their complaints with the Better Business Bureau because they know that they investigate both sides of the issue. Any large company will end up getting complaints filed against them. Looking at the 3 complaints that Peak has received in the last 3 years and comparing those three complaints to the hundreds and thousands of complaints our competitors have had filed against them actually tells the real story.

Call Larry Love x384 for additional information about Peak Alarm. (801) 428 1384 Main number is 801 486 7231 Larry@peakalarm.com

Peak Alarm web site ask for Larry

Perception is reality at least someone’s reality ?

Would you get close to her?

Would you get close to her?

Contact Larry Love at Peak Alarm

(801) 428 1384 Larry@peakalarm.com Fire Alarm, Access Control, Security, Cameras and Intercom.

Some say that perception is reality and really if a person thinks that your company sucks in the service area then this is their perception and they pass on their perceptions to others and this becomes reality for many people whether we like it or not. So we need to strive to keep the perceptions of others positive in order to move forward as a great business. What we think of ourselves matters somewhat although what others think of us in the business world really does matter and perception becomes their reality.

I have looked online for negative information about Peak Alarm and I have found several comments although a few of them appear to be written by the same person. I then started researching these negative comments and found that one person that made several comments had not paid their bill and was upset that Peak Alarm wanted to collect money that was due. After meeting with accounting, the CEO and the President of Peak Alarm I found that Peak takes all of these negative comments seriously and uses them as a way to improve the company. If indeed someone at Peak is speaking in a negative manner to a customer, action will be taken and this will be corrected or they will no longer be able to work here. All of our phone lines are recorded lines and management often goes back for training purposes to listen to conversations we have had with customers to make sure we are treating them in a professional manner. I will say that Accounting can transfer you to a non recorded line and that is to protect your credit card information or your checking account information. Other than that all the other lines are recorded.

When Peak Alarm messes up our CEO explained that we learn from it, we strive to improve and try to not let that same thing happen again in the future. Our President of our company wants Peak Alarm to have a good positive image and he does his best to oversee that the company is moving in a forward direction. Peak Alarm pays their insurance, Peak Alarm pays their use tax and other taxes that are due including workers compensation insurance and liability and auto insurance. Since we have 270 employees Peak ends up dealing with People issues just like any other company. When you have an issue you can actually call our office and speak with the President or CEO or even the owner. With many large companies this is not the case.

Peak Alarm has an A+ rating with the http://www.bbb.org Better Business Bureau. In the last 3 years Peak Alarm has had 3 complaints filed with the Better Business Bureau and all three of them are closed. One complaint was about the product and 2 complaints were billing complaints. One of our competitors has changed their name 3 times and has had over 3490 complaints filed in the last 3 years and over 1200 in the last year alone. Many of our competitors are not BBB accredited. This competitor has had law suits filed against them in multiple states. For this reason we suggest that you check the Better Business Bureau profile of every company that you intend to get pricing from. This company also had hired several lawyers to deal with not only the law suits but with the complaints. They also hired Internet companies to try to improve their image and perception and they have paid quite a bit of money to do just that and it appears to be working when when you do internet searches you get redirects and many of the top page results have been paid results to push the negative down several pages. Here at Peak Alarm we have not paid for those type of services so when we have very few negative comments the perception seems like there are more since we have not suppressed the negative like our competitors.

Peak Alarm is not only learning from our mistakes but we are learning from the mistakes of others so we can become a better more professional company. We have been encouraged to take responsibility for any phone call even if it does not apply to us or our department so we strive to handle or resolve the situation without having to push the person off to other departments. Being a solution based company is our goal so we look for ways to solve our customers challenges.

When a comment is made on the Internet whether positive or negative it can make a real difference in your business. Some companies pay large sums of money to suppress the negative even hiring lawyers or paying people to remove negative comments. Peak Alarm has only had 3 negative complaints filed in the last 3 years on the Better Business Bureau yet we have had other comments posted on the Internet and they did not file them with the BBB because they know that an investigation will be done and what it will turn up. When a person does not pay their bills and gets upset when the company wants to collect they often will make up reasons as to why they don’t want to pay saying the system has never worked or that our employees were rude to them like that would make it ok not to pay your bills. When this happens our management goes back and listens to those conversations to see if any of them are valid or not in order to use these experiences as a training tool.

Utah Peak Alarm museum in top ten in country

Peak Alarm has one of the largest Alarm museums in the western United States and we are in the top ten in the country. Ask for Larry Love x384

Baked Scallop California roll is done professionally just like we do things at Peak.

Baked Scallop California roll is done professionally just like we do things at Peak.

Larry@peakalarm.com

(801) 428 1384 Alarms, Fire Alarm, Security Intrusion, Access Control, IP Video, Cameras and Intercom

Peak Alarm is putting the finishing touches on the Alarm museum remodel and will soon be ready for preauthorized private tours.

Peak has been in business for over 46 years, maintains an A+ rating with the Better Business Bureau http://www.bbb.org Peak has their own local UL listed Central Station that is 5 Diamond Certified. Peak AV (Audio Visual) is rated in the top 18 by CE Pro Magazine. Peak Alarm was placed in the top 61 in the country by SDM magazine.

The majority of our business is commercial although we do our fair share of residential systems as well. Because of our professional commercial installations our residential systems are not “stick and lick” type systems that many other companies install. Peak Alarm will design a system based on your needs and budget.

Check the Better Business Bureau before you buy since many of our competitors have hundreds of complaints logged with them.

Base your decision on factors such as how long the company has been in business, the BBB rating, are they licensed and insured?

Basing your decision off of price is like shopping around for the least expensive parachute.

(It doesn’t make sense nor does looking or the cheapest security system because you get what you pay for)

Our museum one of the top ten Alarm museums in the country

Our museum one of the top ten Alarm museums in the country

Fire Alarm, Access Control, Security, Intrusion, Utah, Salt Lake, Cameras, Idaho, Boise, Idaho Falls, Best Alarm companies, Fire Alarm Companies, Silent Knight, Firelite, Hochiki, DMP, DSX.

Peak Guard & Patrol good samaritan

Success message from one of our very own Patrol Officers. Don’t forget, every thing we do can make a difference to somebody else!

Call Peak for all your security needs. Ask for Larry Love x384

Call Peak for all your security needs. Ask for Larry Love x384

Ask for Larry Love

Hello, My name is Amanda Cowen and I’m from Casa Granda Arizona and was visiting some family in Utah and I would like to tell you about an experience I had with one of your patrol officers. I was on my way to my daughter’s house with my grand children on Sunday the 10th from a late church event we were attending when my tire went flat on the 215 freeway just past 4700 south in Utah around 7:30 that evening. It was pouring rain and I didn’t have a jack and no one stopped to try to help, but one of your Peak patrol cars came up behind me and your officer asked if I needed help. I told him my tire went flat and didn’t have a jack and I was trying to get a hold of a daughter’s husband to come help me, but couldn’t get a hold of him. He said he would be happy to help me. Poor guy didn’t have a jacket or anything, but got out a jack from his car and changed my tire for me. I offered to pay him and he declined it and stayed behind me so I could safely pull out. I was so thankful for his help that I thought I would let you know what a great job he did. Small acts of kindness is what this world needs more of and I’m thankful that your patrol guy was at the right place at the right time. He was so nice and professional that it throw me off because people in Arizona are rude. People like this should be recognized in a company, I don’t know what your paying him, but he should get a raise. God Bless……..

We love to hear stories like this because there are far more good things happening out there than bad. The other day I spent about 3 hours with one of the Peak Guard employees who is in charge of a large complex and during that time I was incredible to see and hear the reaction of the public to our Peak Guard. People knew his name and he knew their names as well. I was so impressed with his knowledge of the job site, the people and the facility. Hats off to our Peak Guards and Patrol units.

For Pricing call Larry Love 801 428 1384 or email him at larry@peakalarm.com