Smoke Alarms verses Smoke Detectors

1. Often a new home will come with 120 Volt Smoke alarms with 9V battery backup and normally these are installed in the bedrooms and just outside each bedroom. These smoke alarms do not report to a central station and do not dispatch the fire department when activated.

2. New smoke alarms that have a battery life of 10 years can be purchased and these smoke alarms are made just to wake you up. These do not report to a central station. These smoke alarms normally do not interconnect and allow other smoke alarms to sound simultaneously.

3. Security system wireless or hardwired smoke detectors that tie to your alarm panel often are installed in addition to the ones listed above since they report to a central station and the fire department can be dispatched. When you have system detectors they can wake you up and they also report to the central station even when your not home so the fire department can be dispatched in the event of a fire.

4. For new construction it is recommended to install system smoke detectors in the bedrooms and outside the bedrooms to meet fire code so you can avoid having 2 or 3 different types of smoke alarms or detectors. With system detectors you only change out the large battery or batteries at the panel location not at each smoke detector for hardwired detectors.

5. Quite often your insurance company will request that system detectors be installed and if your home has fire sprinklers, insurance will also want the flow switch monitored. Quite often we can do this with a wireless system.

6. When dealing with existing homes often we will install a DMP wireless option with UL listed wireless smoke detectors. This allows us to give you the protection without the high cost of drilling or installing wiremold in an existing home. DMP high power wireless receivers are also listed for commercial fire alarm and you can install wireless pull stations, smoke detectors and other devices after a building is built.

7. Main panel batteries for system smoke detectors are normally changed every 3 to 5 years and with the wireless system smoke detectors often they will last 5-10 years depending on the batteries and model number. For the 120V smokes with 9V backup it is recommended to change the batteries every 6 months.

8. In our high altitude here in Utah it is best to use photoelectric detectors rather than ION since they work better in this environment.

Call Larry Love with Peak alarm (801) 428 1384 Larry@peakalarm.com

Larry has over 20 years in the Fire Alarm industry, he has served on a State Fire Marshal committee, is NICET II Fire Alarm certified and is a Master Fire Alarm Tech with the State Fire Marshal’s office. Larry welcomes suggestions and corrections. This article is meant as a short informative article and not all inclusive when concerning smoke alarms and smoke detectors.

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The most important things in life are not things.

Recent Peak Alarm ongoing training

Brands of Fire Alarm

Depending on the brand of fire alarm you have installed in your facility the cost of parts and service will vary. When you choose a proprietary many times you may end up paying higher costs.

Peak Alarm offers ongoing training programs to their 300 plus employees at four offices in Idaho and in Utah. This week the sales teams were trained on what flexibility is available to us regarding contracts, the different options and customization that our Central Station can offer to the customers and we were trained on our new initiative WHITE GLOVE TREATMENT OF CUSTOMERS AND EACH OTHER.

Call Larry Love (801) 428 1384 Larry@peakalarm.com for more information. ESPANOL Y ENGLISH http://www.peakalarm.com

Peak Alarm continues to train all their departments and the new WHITE GLOVE initiative is to help step up our customer service and also treat each other with more respect. Peak also puts all their employees through FBI background checks and even local police department checks.

Some of the other important points of the training were as follows:

All 22 of those in the training answered various questions and had to get answers from others in the group to complete the surveys.

1. What do you dislike most in a sales rep? Being Pushy, High Pressure, Late and Dishonest were the top four answers.

2. When a salesperson is talking to you, what interactions make you feel uncomfortable? Lack of knowledge, talking too much without listening

3. How do you as the customer define value? Bang for your buck. Not everyone will buy the most expensive product and most won’t buy the least expensive product but customers want quality and a fair price. Many are willing to go with a solid company like Peak Alarm even if the prices are a bit higher because Peak offers a whole package of same day or next day service, UL Listed Central Station, Guard and Patrol Service and top notch sales teams that are knowledgeable.

We discussed some of the tried and true principles of sales such as A.Preliminaries (Hello etc…) B. Investigating stage – What do they want, what do they need and what is their budget? C. Demonstrating – What is the capability of the products that Peak Alarm offers and D. Obtaining Commitment in the form of a signed proposal or agreement.

We learned about the research done between larger dollar sales and smaller items and how high pressure sales techniques actually hurt your possibility of getting a commitment when dealing in larger dollar amounts. The smaller purchases that can be related to impulse buying don’t cause as much buyer remorse. Getting a bad deal on a larger product such as a car can affect more people than the customer. Often other security companies hire very young people and teach them these high pressure sales techniques so they can go out and get quick sales. These are the same companies that are being sued in several states and that have thousands of complaints filed with the Better Business Bureau.

Peak Alarm is proud that we have only had one complaint filed with the Better Business Bureau in the last 3 years as of 9/22/16 and zero complaints in the last two years.

We had a session on contracts and learned quite a bit about the ins and outs of these agreements and why we need them to protect the company and the customer.

We made long lists of items that we can improve on and among the list of items we determined that some of the most important things we all should be working on are: Being Honest at all times, Showing up early to each appointment and if we cannot then making sure we call ahead of time to let our customer know what happened and when we will arrive. Another skill that we all need to work on is COMMUNICATION. One of the most important parts of this skill is LISTENING so we learned some techniques associated with listening, body language and personalities. Product knowledge is important although we have a large team of people that can help with that and learning what our customers need and getting them pricing in a professional timely manner will make all the difference in the world. We also went over the importance of sending out hand written thank you cards.

We had a training during our two day training sessions where the sales team actually programmed a DMP security system so we could learn what the techs go through and have a better understanding of how the technical side works. Hands on training We also had a class about customer service and the options our Central Station can offer the customer. Well that is short recap of this training and then we ended with several of our team members getting awards for their efforts.

Thank you to Peak Alarm management for feeling that ongoing training is important enough to spend this much time and effort on. Call Larry Love to get more information about Peak Alarm, Pricing or to set up a tour of Peak Alarm in Salt Lake City. (801) 428 1384 Larry@peakalarm.com

Change batteries in your smoke detectors

Month to month agreements are available

Month to month agreements are available

Call Larry Love 801 428 1384

Email: Larry@peakalarm.com

http://www.peakalarm.com

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Change your batteries in your smoke detectors every 6 months

If they are system smoke detectors not only will they wake you up but they will notify the central station who in turn will call the fire department.

Many people don’t wake up with all the noise. There are new detectors out that are low frequency that do a better job of waking you up.

Residential detectors should be cleaned periodically and also replaced every ten years. Don’t risk the lives of your family.

Residential 120 volt smokes with battery backup cost around $15 each at a big box store. They have more expensive models that are better. It is better to buy photoelectric detectors rather than ION since ION will false alarm more often in high altitudes.

Residential smokes that are not tied to your security alarm system do not notify the fire department. Adding smokes to your security system does not raise the cost of your monthly monitoring. It will however give you a discount off your insurance depending on your insurance company.

System detectors cost about $130 dollars installed and they are worth every penny you pay. Get peace of mind knowing the fire department will be notified of a fire whether you are home or not. Call Larry today. 801 428 1384

Smoke Detectors that send signals

Normal 120 Volt smoke detectors with battery backup do not send signals to a central station that dispatches the authorities. System smoke detectors will notify the central station rather than just making noise. Normally the smoke detectors are set up just to wake you up. Sometimes people do not wake up but are overcome by smoke and they die. I like designing a security system in a home with at least one smoke detector up and one down that is tied to the system and will send signals. If you are on vacation these detectors will also notify dispatch who in turn can call the fire department.

Call Larry Love Larry@peakalarm.com (801) 428 1384 for more information and a free site visit

Peak Alarm web site – Contact Larry Love

Ask for Larry Love at Peak Alarm to help you design your security system including additional sensors.

Ask for Larry Love at Peak Alarm to help you design your security system including additional sensors.

Clean your smoke detectors often

Don't forget to clean your smoke detectors

Don’t forget to clean your smoke detectors

Don’t forget to clean your smoke detectors often. Dust and Dirt will impede the way they work and you can extend the lifespan of the detectors by taking care of them.

Smoke detectors should be cleaned periodically in order to extend their lifespan.

Each manufacturer is different so check the instructions.

Some smoke detectors can be cleaned out with canned air, others with a vacuum or special vacuum attachment.

Some can be taken apart and you can actually clean the screens separately and the chamber.

Normally it is not prudent to use chemicals or to get them wet. If in doubt buy a new smoke detector because it is recommended to replace them every 10 years.

CO Detectors expire

This is real fish just not crab. It is quick and with rice and some butter or a sauce it's great. Also in soup or stir fry

This is real fish just not crab. It is quick and with rice and some butter or a sauce it’s great. Also in soup or stir fry

You would not eat expired fish knowing you might get very sick, on the same note you would be best served to replace your smokes and COs before they no longer function as effectively.

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Did you know that CO detectors expire normally in 5 or 7 years?

Smoke Detectors should also be replaced every 10 years, with the new technology it is prudent to replace them anyway.

Also there is a new low frequency horn out (520mhz) that wakes people up better that you will soon see on the market that is now part of the new NFPA 72 code.

Call Larry Love at Peak Alarm (801) 428 1384 or email Larry@PeakAlarm.com for Utah and Idaho