So your installing a new security system beware?

Security in Utah

Security Systems in Utah

Before going with any security company go through a simple checklist:

1. Check the Better Business Bureau for how many complaints, the type of complaints and reviews. www.bbb.org
Two of the large competitors have over 3000 complaints that have been filed.

2. If the security system is internet based know that if the power goes out so will your security system.
Sure the system is less expensive but ask yourself why is it less money?

3. If you only have a phone line connected and the phone line is cut no signals will be sent. (Install AES Radio or Cellular)
Having both phone and cell is fine but phone only or internet only is not as secure.

4. Ask yourself if you would buy Chinese food from your plumber. If not then buy security from a security company not a cable company.
We specialize in security, we don’t do other things outside of that scope. Look online and find out what type of service others have gotten from that company. When you buy cable TV or Dish often it is very easy to buy but how good is the customer service after you have purchased? Are they a local company?

5. Is their central station UL listed and 5 Diamond Certified? Why should you care? It makes a difference.
If you are dealing with a local company they know the area and they are easier to deal with.

6. Does the alarm company you are going with have a Guard/Patrol service inhouse? If you are in SLC know that Police do not respond to normal alarms.

A. Peak Alarm has only had one complaint in the last 3 years.
B. Peak Can install an AES Radio or Cellular communicator with battery backup in case the power goes out.
C. Peak is a local company that has been in business for over 48 years
D. Peak Alarm has a full service Guard/Patrol, UL listed central Station that is 5 Diamond certified
E. Peak Alarm is a local with all employees having been through an extensive FBI background check.

http://www.peakalarm.com

Complaints reviews Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

In the last 3 years the Better Business Bureau has only received ONE complaint about Peak Alarm. If you have a complaint or issue please contact Larry Love (801) 428 1384 Larry@peakalarm.com and give Peak Alarm a chance to make it right. Another individual that you can call is Dayne Linford 801 4867231 x381

Yesterday we had a training here at Peak Alarm about how to treat our customers and each other with what we like to call White Glove Service. We have only had one complaint filed but we are sure we have customers that are unhappy that did not report to the Better Business Bureau so we would like to reach out to them to help solve challenges.

Contract or agreement concerns – Dayne x381 or Larry x384
Product Concerns – You may call your salesperson directly or Larry at 801 428 1384 – See list of extensions for sales team
Billing issues – Wendy 801 486 7231 x407, Maria (Spanish/Espanol) x404, Mary Lynn x405

Sales Team extension list:

(801) 486 7231

Tony Pino x385 – Tony has been with Peak for over 25 years and Tony works out at the gym regularly and is an excellent resource for information
Paul Mehl x386 – Paul used to sing Opera for the Utah Opera Company and has been with Peak for over 11 years and knows his industry very well.
Jessie Lopez x382 – Jessie is a camera system expert and also knows allot about Security as well. (Jessie is always very well dressed.)
Joe Ferraro x435 – Joe is very professional and is very knowledgeable
Francesco Perri x439 – Francesco speaks Italian and is a runner and hiker and one of Peak’s top Salesmen
Ryan Shurtleff x438 – Besides being very funny Ryan is easy to talk to and knows his stuff. Ryan likes recreational vehicles.
Mike Evans x383 – Mike is a part time auctioneer and has a small farm in Grantsville
Dayne Linford x381 – Besides being an expert at work Dayne is a writer and film producer
Larry Love x384 – Larry is an expert in Fire Alarm and security systems and has been involved in Music his whole life – NICET II Fire Alarm
Kenny Fox System designer NICET III Fire Alarm X440 – Kenny is a Army Ranger Veteran and Fire Alarm expert as well.
Reed Haymore x380 is our Sales Manager and also a systems expert who has years of experience in the Alarm industry.
Clint Beecroft is our General Manager and he is also a level 2 NICET in Fire Alarm and many other certifications so he is a hands on guy

Recently Valerie Peterson decided to leave Peak Alarm so if she was your sales person feel free to contact Reed and he can help assign another person to help you or you can ask for any of the Sales Team members listed above.

Each Sales Person has many more attributes that were not able to be listed and there is over 300 years of experience when you combine the overall total experience in the security and this is just the Sales Team. Our installation team, accounting team, guard and patrol team, AV Team and service team also brings experience and knowledge to the table.

FIRE ALARM, SECURITY, ACCESS CONTROL, CAMERA SYSTEMS, INTERCOM, NURSE CALL, PERS (Medical alert systems) and more.

Peak Alarm is the only Utah Alarm company that has Guard/Patrol, an alarm division and a UL listed central station.

Peak Alarm is locally owned and has been in business since 1969

Peak Alarm is one of the few companies that offers same day or next day service.

North Pole amusement park Colorado bad experience

Customer service classes may be in order

Customer service classes may be in order

North Pole Amusement Park with Santa’s Workshop in Colorado may need to send their employees and or owners to customer service training

My daughter and her husband with my three grandchildren went to the North Pole Amusement Park in Colorado and my daughter’s account of the experience is concerning.

Many of the reviews that I read online were excellent saying that it was a fun park. Some people feel the rides are old and should be updated but the rides are old because they basically collect and refurbish older rides.

My daughter said the food was not very good and it was over priced which is what we would all expect from an amusement park but when she recounted her experience with the owner Tom Haggard I was concerned.

My daughter arrived at the park and they were only able to ride on three rides in an hour and then the park was shut down because of rain. The park did not offer rain checks or passes to return at a later date, but what concerns me more was the attitude of the person that attended my daughter and her family. She said he was rude. If indeed Tom Haggard really is the owner of this park it is sad that my daughter got the perception of rudeness from him. If their policy won’t allow for rain checks or free passes for another day or even discounted tickets he runs the risk of unhappy customers which means that advertising by word of mouth will be less than positive. Just the facebook post was able to reach quite a few people.

So if policy won’t allow them to give out rain checks (Free passes or discount passes) was it necessary that he treat a customer in a rude manner.

So I am not discouraging you from going to the North Pole Amusement Park although I would say make sure it is not on a rainy day and be careful not to talk to the owner on a bad day either. I am sure the owner has his own version of the encounter although when I went through customer service classes I learned rule number one which is “The customer is always right” and when there is a problem with that rule refer back to rule number one again “The Customer is always right.”

My daughter was with her husband and three small children which were excited to ride on the rides only to learn that the park was closing because of the rain. So a young mother is dealing with crying kids, wet kids and now she is being told they have to go home.

I wonder if it would have been terribly hard for the owner to take my daughter aside and provide her with some free passes to return. If this would have been her experience she would have posted a glowing review for The North Pole Amusement Park online and on facebook which would have sent more customers to his place of business.

As a side note, I was not there so I only heard about the experience by word of mouth from my daughter. Just from that encounter I would choice to go to a different park. My dad taught me a wonderful lesson that I try to live by. “If you have to choose between being right or kind, always choose kind.”

Worst Alarm companies in Utah to avoid

Give us a chance to make it right

Give us a chance to make it right

Worst alarm companies in Utah to avoid. Check the better business bureau before buying from any company.Better Business Bureau Official Site

Alarm companies with very low labor rates often come with one or more of the following issues:

Companies with more than 100 complaints (On the better business bureau there are many of these and some with thousands of complaints)This list is long so make sure you check before you buy.

Companies with complaints that they are not resolving.

Companies that are being sued in several states

Alarm companies that have changed their name to avoid ongoing legal issues

Companies that are not insured. Many smaller alarm companies charge less per hour but don’t pay their insurance.

Alarm Companies that have had their alarm or security licenses revoked, denied or are on administrative hold.Division of Occupational Licensing in Utah Official Site This list is very long so be prudent and check the DOPL web site before you invest with a business.

Companies that don’t have workers compensation insurance. Always ask for the proper insurance paperwork before you sign.

Companies that don’t pay their taxes

Companies that are not factory trained

Companies that don’t pay their car insurance policies

Peak Alarm is a company you can trust

Peak Alarm is insured, licensed, factory trained, only has 3 complaints in the last 3 years with the BBB, has a UL listed central Station, has been in business for over 47 years, is ranked in the top 100 alarm companies in the Nation by SDC magazine, provides local jobs to over 270 people, has 4 offices and Peak pays their taxes.

Peak Alarm has a higher labor rate than some of the smaller companies because they do things the right way. Peak Alarm has a fleet of vehicles that are clearly marked and the maintenance is kept up so our overhead is a bit higher than some smaller companies but many of the smaller companies cannot do the size and type of projects that Peak Alarm can do.

Peak Alarm is a company that works with the local Fire Marshals installing per NFPA 72 code because we care about public safety. One of the complaints listed on the web was because Peak Alarm would not bypass the fire marshal in order to help the customer save money. Peak cannot compromise on safety issues even if we lose a customers. We will try our best and do every thing we can to help save a customer money although safety is very important.

Peak Alarm is a business and if you don’t pay your bills Peak Alarm will try to collect on those bills. There are a few comments on the web dealing with this aspect of Peak Alarm because people did not pay and their accounts were sent to collections. Peak Alarm pays attention to customer concerns so we have changed the way we do collections and it is more professional now although we are still a business and expect to be paid when we provide services. The person making these complaints did not file a complaint with the Better Business Bureau because they knew that both sides of the issue would be investigated bringing out the truth.

Peak Alarm is not perfect although Peak is large enough to take on any size project, Peak has been in business long enough to be one of the most stable companies in the State and Peak is the only company with a full service UL listed Central Station, A full Guard and Patrol Division and a full service AV division.

Call Larry Love at (801) 428 1384 Larry@peakalarm.com Peak Alarm web site ask for Larry Love

Complaints against Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

Check on the Better Business Bureau official web site Better Business Bureau Web site enter your zip code and then look up the company. Be sure to read each company report if they have several listed. Some of the companies have changed their names several times. Peak Alarm has had 3 complaints filed in the last 3 years and all complaints have been resolved.

Be sure to check each company that you get bids from on the Better Business Bureau before you buy from them.

One of our competitors has had 3,499 complaints filed in the last 36 months as of 9/18/15 and the following is a breakout of the issues :

Advertising Sales Issues 451
Billing and collection issues 771
Delivery issues 25
Guarantee/Warranty issues 27
Problems with product or service 2224
Total complaints 3499

This alarm company has a D+ rating with the BBB and they are not accredited. This company has changed their name several three times.

Peak Alarm has an A+ rating with the BBB and they are accredited. Peak has never changed their name in the last 46 years of business. Peak Alarm has their own UL listed Central Station that is 5 Diamond Certified (One of 200 UL listed Central Stations in the country that is both UL and 5 Diamond rated.

Peak has 270 employees and when a company gets larger sometimes it is a challenge to get to the right person or department. For this reason Peak has ongoing monthly training that is set up to help improve employee performance. Peak Alarm takes each and every complaint seriously and we strive to resolve the issue to the best of our ability. Granted there are customers that get very upset no matter what we do. I spoke with the CEO and the President of Peak Alarm and they both agreed that they consider all negative feedback that is valid and strive to fix any issues so they do not happen again. Peak Alarm records all of their calls except the secure calls made for credit cards to keep the information personal. When complaints are filed Peak goes back and listens to the recordings to make sure that Peak Alarm employees are not stepping out of line. If there is an employee that is responding negatively to a customer they receive a warning and if positive changes do not occur then action is taken.

Peak Alarm has not paid SEO companies to remove or mitigate any negative comments and the people that have posted negative seem to have written negative comments on several pages so much of what is found online is narrowed down to just a few people. It is interesting that these people did not file their complaints with the Better Business Bureau because they know that they investigate both sides of the issue. Any large company will end up getting complaints filed against them. Looking at the 3 complaints that Peak has received in the last 3 years and comparing those three complaints to the hundreds and thousands of complaints our competitors have had filed against them actually tells the real story.

Call Larry Love x384 for additional information about Peak Alarm. (801) 428 1384 Main number is 801 486 7231 Larry@peakalarm.com

Peak Alarm web site ask for Larry

2G cellular for security going away

Peak Alarm web site

Don't live in the past get your 2g unit replaced

Don’t live in the past get your 2g unit replaced

Public service information from AT&T posted by Peak Alarm’s commercial sales team and Larry Love in regards to 2g being taken down. This means if your cellular unit on your security system is 2g then it will stop functioning soon and it does not mean anything is wrong with your unit it is just that AT&T will no longer support the older technology.

©2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Frequently Asked Questions Regarding 2G Sunset
1. Why are you shutting down your 2G network?
Mobile data traffic in the United States grew by 75,000 percent over a six-year span, from 2001-2006. In the six years that followed, mobile data traffic on AT&T’s national wireless network increased more than 50,000 percent (from January 2007 through December 2013). Reallocating capacity to our more advanced wireless networks will help more of our customers have a better experience.

2. The network turn down is not until 2017. Why are you sending me reminders now?
We believe it’s important for us to be transparent about our plans for the 2G network. Our spectrum reallocation efforts have already begun and will continue between now and January 1, 2017. We may turn down some markets entirely before 2017. We’re taking advantage of the long lead time to work proactively with customers who are using our 2G network today to manage their migration to the more advanced networks.

3. You say that you’ll work closely with customers to manage the migration process. How will customers be alerted of the transition and how will you ensure it’s a smooth process?
We’re committed to working closely with customers to make this process as easy as possible. In cases where we’re turning down AT&T’s owned and operated 2G network, we’ll continue to communicate specific details well in advance of turning down the network and work hard to ensure mobile communication needs are met throughout the process.

4. Why can’t AT&T allocate a small portion of its spectrum to accommodate subscribers who don’t want to transition?
Maintaining our 2G network to serve a small number of customers wouldn’t be an efficient use of our spectrum, which can be better used to support our 3G and 4G networks. By making this transition, M2M customers will be able to enhance their applications and solutions with new features (i.e. video cameras for real-time streaming/records for alarm solutions, driver dash cameras for fleet trucks, etc.) because of the higher speeds of the upgraded network, allowing them to better serve their customers and employees. This would not be possible on the 2G network.

5. Is this one way that you’re addressing the issue of limited spectrum?
We are happy with how our network is performing, but we are always looking to augment our spectrum position. In fact, we closed more than 60 spectrum deals in 2013 alone. Aside from the spectrum acquisitions, we’ve invested more than $140 billion of capital and spectrum acquisitions in our wireline and wireless networks in the last six years, and we plan to invest approximately $21 billion this year. We are getting better spectral efficiency with our LTE network, and we’re on track to begin the WCS build as planned in 2015.
©2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

6. So do you have plans to turn down your 3G network to put spectrum that’s currently used for 3G
to 4G service?
We currently have no plans to turn down our 3G network.

7. Will customers experience issues with the network during this transition?
We anticipate a smooth transition. It’s unlikely but possible that some 2G customers could see minor
temporary service issues while we’re completing this work. We’ll work hard to ensure they continue to
receive a good network experience.

8. For customers who do transition to a more advanced 3G/4G device, will their coverage be
comparable to what they have on the 2G network today?
We anticipate coverage will be comparable to the coverage they received from our 2G network. Our 3G
network has virtually nationwide coverage, and we have the nation’s largest 4G network, currently
covering nearly 280 million people. A 4G device will operate on the 3G network when customers are not
in areas with 4G coverage.

9. Is it true that your competitors will continue to offer service on their 2G network? Why is AT&T
shutting down its 2G network so early?
We can’t speak to our competitors’ plans. Adding spectrum and managing our existing spectrum for its
most efficient use provides customers with the best wireless experience. This is a top priority for AT&T.

10. How will AT&T help Connected Device and M2M customers adapt to a post-2G world?
AT&T is committed to providing clear, advance notice and communications about our 2G migration and
to working closely with our customers to manage the transition. Ultimately, customers are responsible
for planning hardware upgrades in a reasonable timeframe prior to planned network shut downs, but
AT&T has developed programs, such as our Mobile Broadband Accelerator program, to promote
adoption of newer 3G and 4G technologies.
M2M 3G Adoption External Website:
AT&T web site for 2G information
Mobile Broadband External Website:
http://www.att.com/edo/getConnected/getConnected.jsp?primary=020000#/CoverPage

11. Will AT&T continue to certify 2G modules and devices?
No. AT&T has discontinued certification of 2G hardware. In order to support key customers, AT&T
provides maintenance release code for EDO and MVNO devices ONLY when a specific need requires
updated code.
©2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

12. I’ve heard that not all devices using GSM are traditional devices, some are automated machines. How are these devices impacted?
In addition to traditional handsets, AT&T supports machine-to-machine (M2M) communications for a variety of connected devices, including those found in cars, power meters, shipping containers, wind turbines, vending machines and more. Some of these devices run on 2G/GSM (GPRS/EDGE) technology and will be impacted by our 2G network transition plan.

13. How does this affect my in-building solution?
Service for in-building solutions that are 2G based will be discontinued with this technology sunset.

14. Your competitors have made public statements that they intend to support their respective 2G technologies until at least 2020. Why isn’t AT&T?
As devices rapidly upgrade from 2G to newer technologies, carriers are shifting spectrum and other network resources to support this change, while also bringing new spectrum into service for 3G and 4G. AT&T, like all other companies, must make a business decision about how to allocate limited resources given the explosion of the mobile Internet.
©2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

15. When will AT&T mandate that our 2G resellers/M2M clients stop activating and/or re-activating 2G devices?
AT&T is working closely with M2M customers to ensure that 2G activations are discontinued as soon as possible.

16. Will AT&T help me with the development cost of my business’ migration?
Customers are responsible for planning hardware upgrades in a reasonable timeframe prior to planned network shut downs, but AT&T has developed initiatives, such as our Mobile Broadband Accelerator program, to promote adoption of newer 3G and 4G technologies.

17. How does this affect my company’s service agreement, will ETFs apply if I cancel service due to the 2G migration?
A new business mobility contract is not required, however if you upgrade your individual lines of service — now or at a later date — you may need to make a new line commitment term and may be subject to ETF per the conditions in your business mobility agreement.

18. How will enterprise customers headquartered in one market be notified about the sunset of their 2G subscribers in another market?
We’re committed to working closely with customers to make this process as easy as possible. In cases where we’re turning down AT&T’s owned and operated 2G network, we’ll communicate with specific details regarding impacted subscribers well in advance of turning down the network and work hard to ensure their mobile communications needs are met throughout the process.

This information was not written by me, this information comes directly from AT&T and this is not meant to infringe on any copyrights because we give full credit to AT&T for this information. Peak Alarm does replace the old 2g units with new ones so when you need that done in Utah or Idaho call Larry Love 801 428 1384 or email him at Larry@peakalarm.com

Peak Alarm has been in business for 46 years plus and currently has an A+ rating with the Better Business Bureau. Peak has all their licensing and insurance up to date as well as their factory training. Peak has 270 employees and five offices to serve you. Peak has their own UL listed central station that is five diamond certified (only 200 central stations in the nation have this prestigious certification as well as the UL listing) Peak is UL listed for UL 2050 (UL2050) installs and monitoring which is for high security sites.

Utah Peak Alarm museum in top ten in country

Peak Alarm has one of the largest Alarm museums in the western United States and we are in the top ten in the country. Ask for Larry Love x384

Baked Scallop California roll is done professionally just like we do things at Peak.

Baked Scallop California roll is done professionally just like we do things at Peak.

Larry@peakalarm.com

(801) 428 1384 Alarms, Fire Alarm, Security Intrusion, Access Control, IP Video, Cameras and Intercom

Peak Alarm is putting the finishing touches on the Alarm museum remodel and will soon be ready for preauthorized private tours.

Peak has been in business for over 46 years, maintains an A+ rating with the Better Business Bureau http://www.bbb.org Peak has their own local UL listed Central Station that is 5 Diamond Certified. Peak AV (Audio Visual) is rated in the top 18 by CE Pro Magazine. Peak Alarm was placed in the top 61 in the country by SDM magazine.

The majority of our business is commercial although we do our fair share of residential systems as well. Because of our professional commercial installations our residential systems are not “stick and lick” type systems that many other companies install. Peak Alarm will design a system based on your needs and budget.

Check the Better Business Bureau before you buy since many of our competitors have hundreds of complaints logged with them.

Base your decision on factors such as how long the company has been in business, the BBB rating, are they licensed and insured?

Basing your decision off of price is like shopping around for the least expensive parachute.

(It doesn’t make sense nor does looking or the cheapest security system because you get what you pay for)

Our museum one of the top ten Alarm museums in the country

Our museum one of the top ten Alarm museums in the country

Fire Alarm, Access Control, Security, Intrusion, Utah, Salt Lake, Cameras, Idaho, Boise, Idaho Falls, Best Alarm companies, Fire Alarm Companies, Silent Knight, Firelite, Hochiki, DMP, DSX.

Peak Guard & Patrol good samaritan

Success message from one of our very own Patrol Officers. Don’t forget, every thing we do can make a difference to somebody else!

Call Peak for all your security needs. Ask for Larry Love x384

Call Peak for all your security needs. Ask for Larry Love x384

Ask for Larry Love

Hello, My name is Amanda Cowen and I’m from Casa Granda Arizona and was visiting some family in Utah and I would like to tell you about an experience I had with one of your patrol officers. I was on my way to my daughter’s house with my grand children on Sunday the 10th from a late church event we were attending when my tire went flat on the 215 freeway just past 4700 south in Utah around 7:30 that evening. It was pouring rain and I didn’t have a jack and no one stopped to try to help, but one of your Peak patrol cars came up behind me and your officer asked if I needed help. I told him my tire went flat and didn’t have a jack and I was trying to get a hold of a daughter’s husband to come help me, but couldn’t get a hold of him. He said he would be happy to help me. Poor guy didn’t have a jacket or anything, but got out a jack from his car and changed my tire for me. I offered to pay him and he declined it and stayed behind me so I could safely pull out. I was so thankful for his help that I thought I would let you know what a great job he did. Small acts of kindness is what this world needs more of and I’m thankful that your patrol guy was at the right place at the right time. He was so nice and professional that it throw me off because people in Arizona are rude. People like this should be recognized in a company, I don’t know what your paying him, but he should get a raise. God Bless……..

We love to hear stories like this because there are far more good things happening out there than bad. The other day I spent about 3 hours with one of the Peak Guard employees who is in charge of a large complex and during that time I was incredible to see and hear the reaction of the public to our Peak Guard. People knew his name and he knew their names as well. I was so impressed with his knowledge of the job site, the people and the facility. Hats off to our Peak Guards and Patrol units.

For Pricing call Larry Love 801 428 1384 or email him at larry@peakalarm.com

The Truth About Peak Alarm

It's the combination of different ingredients that make this so good.

It’s the combination of different ingredients that make this so good.

It’s much more than just a sandwich.

When researching any large company online you will find negative comments, reviews and complaints. Every large company is a target for law suits and attacks by competitors. Sorting through the comments and getting at the truth is difficult at times. Deciding to use the lowest bid security company can also have its drawbacks because many times they are low bid because they left something out, they cut corners or they don’t have the proper licensing. Oftimes they don’t pay taxes and insurance or their overhead is much less because they operate out of their home or only have a few employees.

It is less expensive to have a security company like this do your installations although it is more risky. Finding a reliable company that will be in business for years to come, has the cash flow to complete your projects, the proper insurance, the proper licensing and the proper training is very important when you want the job done right.

Let’s look at the Facts before we get into the negative

Peak Alarm has an A+ rating from the Better Business Bureau. Look it up www.BBB.org

Peak Alarm has been in business for over 45 years when many competitors come and go.

Peak Alarm pays their taxes, insurance, current licensing, workers compensation, general liability and offers their employees great benefit packages. Recently a local security company was investigated for not paying their taxes, licensing or insurance. You won’t have that problem with Peak Alarm.

In the last 3 years Peak Alarm has only received 5 complaints at the Better Business Bureau and all of them have been closed out. Only one of those five complaints was filed in the last year.

Peak Alarm has over 270 employees and five offices in Utah and Idaho.

When you deal with a large stable company like Peak Alarm you can be assured that they will follow through, have the ability to order and provide the needed equipment and labor for any size project.

When you look up many of our competitors on the Better Business Bureau web site you will find that the complaints filed are copious. Two of the larger Peak Alarm competitors have over 3000 complaints that have been filed in the last 3 years.

Exploring the negative comments about Peak Alarm we have to concede that Peak Alarm is guilty of being a larger company and whenever you deal with a large company sometimes it is more difficult to get your projects scheduled quickly if there are customers waiting for installations. Peak Alarm customers overwhelmingly feel it is worth the wait to get the project done right. When a customer does not pay their bill the Peak Alarm accounting employees call them, send them letters and as a last resort send the account to collections because Peak Alarm is a business and we have not stayed in business by ignoring accounts payable. Customers with valid complaints can file those with Peak and the Better Business Bureau and have them investigated. The owner of Peak Alarm is an honest guy and has refused to cut corners and he insists that the company stays current on all their licensing, insurance and taxes. Peak Alarm listens and reads all the negative complaints, reviews and comments and when they are found to be something that Peak Alarm can improve on, changes are made and at times employees have even been fired if a solution could not be found. Peak strives to become better each year. This month Peak is holding another in house training using Stephen Covey’s teachings about the 7 habits of successful people.

Peak Alarm is in business to make money and sell Security Systems at a fair price. Some customers compare the Peak Alarm pricing to competitors that are offering similar equipment and feel that Peak is charging too much. That is the beauty of a free enterprise system. Those customers are free to go elsewhere and find the cheaper systems. Many times it comes down to what my mother taught me as a child. “You get what you pay for.” Peak is proud to offer much more than just the installed equipment. Peak Alarm offers a whole package: Equipment, Installation, Ongoing Service, A full Guard and Patrol company, A professional AV division, A local UL listed Central Station and a Professional Alarm Company.

Another criticism of Peak Alarm is that we only offer 36 month contracts or agreements. This is not true, Peak Alarm can do a 60 month, 48, 36, 12 or even a month to month contract. When you sign a 36 month contract Peak Alarm can subsidize some of the equipment using the monthly payment allowing us to give you a discounted price for the system. No matter what companies tell you the equipment is not free. You will pay for it now or later but you will pay for it. Read your contracts and work out a deal that you are satisfied with before you sign the contract.

Peak Alarm installs Fire Alarm Systems, Access Control Systems, Intercoms, Camera Systems and Security Systems. DSX, DMP, Bosch, Axis, Silent Knight, Firelite, Hochiki and Honeywell are some of the brands that we use. Peak is one of the few companies that is certified to do High Security UL 2050 installations. Peak Alarm is one of the only two UL listed local Utah Central Stations. Peak is a solid choice when deciding on your full service security solutions provider.

Review of Peak Alarm in Salt Lake City Utah negative reviews

Peak Alarm review

Peak Alarm review

www.PeakAlarm.com

Peak Alarm has had some positive and some negative reviews posted on the Internet. As with any large company (270 employees) you will end up with some negative comments from time to time.

I recently spoke with the President of Peak Alarm and the CEO of Peak Alarm and they assured me they take the negative comments posted seriously and strive to look for the best way to make positive changes to insure that every customer’s experience is a good one.

Some concerning comments on Peak Alarm’s billing practices were made and those comments were read and changes have been put in place to handle concerns in a reasonable fashion. Peak Alarm is a business and as such, bills for services and when a customer does not pay, the account managers try to call and send letters and if payment is not made, from time to time an account is sent to collections. Peak Alarm has changed the company it uses for collection to another company that provides a better service.

Peak Alarm had a complaint filed which said Peak Alarm broke the trust they had with the customer. According to NFPA 72 National Fire Alarm Code, IFC and R710 local code alarm companies are obligated to report Fire Alarm systems that are red tagged or a danger to public safety to the local AHJ Authority Having Jurisdiction (Fire Marshal) Each case is taken on a case by case basis and Peak Alarm strives to work with the customers to get their systems repaired but in cases where life safety is put in danger there is a legal obligation to report on non functional alarms. If the customer does not comply with the code any alarm company would be obligated to report such conditions. Each alarm company that is certified to install Fire Alarm Systems has to pass specific training and tests that encompass these aspects.

You will find that only 5 complaints have been issued against Peak Alarm through the Better Business Bureau in the last 4 years and 1 complaint in the last year has been filed. www.bbb.org

http://www.bbb.org/search/?term=peak+alarm&tobid=&location=Salt+Lake+City%2CUT&filter=businesses

Peak Alarm has been in business for 45 years and they are licensed, insured, factory trained and provide their employees with a great benefit package.

Peak Alarm is the only company of it’s type that provides a full Alarm installation company, a Patrol and Guard division and a UL listed Central Station. Peak Alarm also has a full service AV division as well. Peak Alarm is certified to do UL 2050 installations as well.

Peak Alarm does both Commercial and Residential installations.

Call Larry Love for a quote directly for your home or business at 801 428 1384 or email Larry@PeakAlarm.com

Peak Alarm strives to improve their service every year through in house and formal training for employees and certifications.