Peak Alarm has been in business since 1969 and has only had one complaint filed with the www.bbb.org Better Business Bureau in the last 3 years.
Peak Alarm is the only UL listed Central Station that holds 5 UL Certificates.
Call Larry Love (801) 428 1384 or email him at Larry@peakalarm.com for pricing and more information about Peak Alarm.
Many of the TOP TEN, TOP FIVE or BEST ALARMCOMPANY lists on the INTERNET are paid services so be sure to look each company up on the BBB web site before you make your decision.
Understand that Peak Alarm does not do Free equipment so if you are paying $149 for the basic PeakLink system with a monthly of $44 per month over 36 months you are paying $149 + $1,584 or $1,733 total but the equipment is not free, nothing ever is.
Other companies will charge you $56 per month or more for 60 months yet they give you FREE equipment but beware because if you do the math you end up paying $3,360 which is almost double so you are paying over $1,600 in order to save a few hundred dollars.
8.Only one complaint filed with the Better Business Bureau in the last 3 years.
Call Larry Love (801) 428 1384 Larry@peakalarm.com for pricing, site visits and or consultations.
Be careful when looking at the PAID ads and websites because several of those companies have over 1000 complaints with the Better Business Bureau but because they paid for the ad now they are on the top 5 list or the top 10 list. Two of our competitors have over 3800 complaints that have been filed with the Better Business Bureau in the last 3 years. Online complaints tell a completely different story about companies. It is true every company including Peak Alarm will have some online complaints so look at the www.bbb.org web site to check out who has filed complaints with the Better Business Bureau because each and every one of those complaints gets investigated on both sides.
BEWARE of the TOP ALARMcompany lists on the Internet. Many of them are just PAID advertisements.
On a recent TOP ALARMcompany list for Salt Lake City these are the results:
They listed a company in the number one position that is an out of state company that also provides out of state monitoring and that has over 70 complaints filed with the BBB in the last 3 years.
In number two position they listed a company that also has out of State monitoring and has over 4,000 complaints with the Better Business Bureau http://www.bbb.org
In number three position they listed another out of State company that has over 450 complaints against them on the Better Business Bureau in the last 3 years.
In fourth place they listed a Local company that has over 3,600 complaints that have been filed against them on the Better Business Bureau and they are not even BBB accredited.
Two companies that were not even listed in the Top Positions were:
Mountain Alarm which has an A+ rating with the BBB and only 2 complaints filed in the last 3 years.
Peak Alarm which has an A+ rating with the BBB and only 2 complaints filed in the last 3 years.
So to figure out why two of the actual best alarm companies in Utah were not listed is easy because they did not pay for the advertizing but if you have thousands of complaints you can still be on the top 10 or top 5 companies in Utah or Salt Lake City.
I will list come criteria below and then some of the Alarm companies here in Utah for comparison. I have listed the DOPL web site below and you can look up current licensing information on that web site to verify a company’s current status. If there are any errors on this blog please email Larry@Peakalarm.com and I will correct those errors. This is not a complete list of companies. Low price is not the best criteria when looking for a solid professional alarmcompany.
AAA Security 1/12/13/14 Alarm Control 1/6/7/8/9/10/11/12/13
ADT (Protection One and ADT are now one company) 1/5/6/7/8/13/14
Alpha Security 1/6/
Anchor Alarm 1/12/13
AMP Alarm 1/10/F score on Better Business Bureau
COMCAST BROADBAND SECURITY, LLC DBA as XFINITY HOME 1/12/
DELTA FIRE SYSTEMS aka 3D Fire Protection 1/6/7/8/12/13/14
Elite Home Security LLC 1/6/10
Gray Security 1/2/6/7/ Peak Alarm 1/2/3/4/5/6/7/8/12/13/14 Only 3 complaints listed in the last 3 years (All three BBB complaints have dropped off as of 12/11/17 so they have 0)
Platinum Security Solutions 1/6/12/13
SIMPLEXGRINNELL -Multiple offices 1/5/6/7/8/
STONE SECURITY 1/6/12/13 Zero Complaints in the last 3 years
TRI-CITY ALARM 1/6/12/13 Only one complaint in the last 3 years
TYCO INTEGRATED SECURITY LLC (TYCO merged with Johnson Controls) 1/5/6/7/8/10 C- on BBB Score
UTAH CONTROLS 1/6/7/8/12/13 Zero Complaints in the last 3 years
1.Licensed and Insured
2.Local UL listed Central Station
3.Local UL2050 listed Central Station for high Security
4.Full Guard and Patrol Division
5.Several Offices to serve you
6.Factory Trained and Certified
7.Fire Alarm Certified for commerical systems including inspections and installations
8.NICET technicians on staff
9.Under 1000 complaints on the BBB web site Better Business Bureau web site in the last 3 years
10.Under 100 complaints on the Better Business Bureau in the last 3 years
11.Under 10 complaints on the Better Business Bureau in the last 3 years
12. Under 5 complaints on the Better Business Bureau in the last 3 years
13. A+ Rating with the Better Business Bureau
14. BBB Accredited
Some of the listed companies concentrate on residential home security systems and other companies do more commercial security. Some of the companies do Fire Alarm and some don’t so trying to compare is difficult. Trying to find a company that meets all of your requirements is possible and some people like to buy or support local companies which is another factor to consider.
When you have updated information please contact Larry Love at Larry@peakalarm.com and he can update your company information on this post. If there is incorrect information please make us aware of this as well. On the below web site you can look up Burglar Alarm companies or Contract Security Companies (Guard/Patrol) and you will find many companies that have had their licenses expire, some have been revoked and just in the list of Contract Security Companies 20 of those licenses have been denied. Do your research before you buy or invest with an Alarmcompany or SecurityCompany.
This is not a complete list of companies so you can see the complete licensed list on the site below.
3-Mountain Communications RENEWAL DENIED
5 Diamond Home Protection LLC REVOKED
Absolute Alarm LLC DENIED
ADSCO Administrative hold
Advance Protection Services DENIED
Advanced Security Systems Administrative hold
AES Systems, Inc. DENIED
Affiliated Central Inc. DENIED Alarm Services Inc. Administrative Hold
Alert Center Inc. Administrative Hold
Alert Electronic AlarmCompany Administrative Hold
Alert Technologies Administrative Hold
All West/Utah Inc. Administrative Hold
Allied Security Administrative Hold AmericanAlarm Systems Administrative Hold
Ampition Home LLC – REVOKED
Anser-fone, Inc. RENEWAL DENIED
Any Hour Inc DENIED
Apartment Protection Sys Inc DENIED
Automated Security LLC DENIED
AXIOM Sales LLC REVOKED
AVI Security Renewal DENIED
As you can see from this small sample of just the A letters that many of the licenses get denied or revoked. I did not list the expired licenses which just on the first 4 pages were 16 of the approximate 44 companies which is 36%. There are several reasons that a company could be put on administrative hold and you would need to check with DOPL to verify individual companies. Also the citations that DOPL gives out our public record and can be viewed on their web site. DOPL is The Division of Occupational Licensing. To get a State of Utah license companies have to show that they have current insurance, training and they need to have a qualifying agent that works for them. You can look on the same web site to see a list of items you would need to apply as a burglar alarmcompany or company agent. There are tests that need to be passed and an application process that does take some time. Trying to wade through the hundreds of companies is a chore.
Very few of the above companies have the entire list of services. Some of the National Companies such as TYCO and ADT do have most of the services but their central stations are out of state but they are UL listed, licensed, factory trained and they do have insurance.
Many web site say TOP 10 companies or the best 5 or top 5 companies but what you need to understand is to be on those lists you simply need to pay to get on those lists. You don’t have a have a good BBB Better Business Bureau report or even be licensed. That is why I suggest you looking at a few other criteria other than a top ten list to decide which company to use.
In the above list there is a company that has been in business since 1969,is licensed, insured, factory trained, BBB accredited with an A+ rating,has a UL listed Local Central Station to monitor your security and fire accounts, has the UL2050 listings from UL for high security, has a full Guard and Patrol Division and offices in Idaho and Utah to serve you. Peak Alarm is a clear choice when you need to decide on a securitycompany to do your commercial or residential installations. Call Larry Love 801 428 1384 Larry@peakalarm.com for more information or with corrections to this article.
Some say that perception is reality and really if a person thinks that your company sucks in the service area then this is their perception and they pass on their perceptions to others and this becomes reality for many people whether we like it or not. So we need to strive to keep the perceptions of others positive in order to move forward as a great business. What we think of ourselves matters somewhat although what others think of us in the business world really does matter and perception becomes their reality.
I have looked online for negative information about Peak Alarm and I have found several comments although a few of them appear to be written by the same person. I then started researching these negative comments and found that one person that made several comments had not paid their bill and was upset that Peak Alarm wanted to collect money that was due. After meeting with accounting, the CEO and the President of Peak Alarm I found that Peak takes all of these negative comments seriously and uses them as a way to improve the company. If indeed someone at Peak is speaking in a negative manner to a customer, action will be taken and this will be corrected or they will no longer be able to work here. All of our phone lines are recorded lines and management often goes back for training purposes to listen to conversations we have had with customers to make sure we are treating them in a professional manner. I will say that Accounting can transfer you to a non recorded line and that is to protect your credit card information or your checking account information. Other than that all the other lines are recorded.
When Peak Alarm messes up our CEO explained that we learn from it, we strive to improve and try to not let that same thing happen again in the future. Our President of our company wants Peak Alarm to have a good positive image and he does his best to oversee that the company is moving in a forward direction. Peak Alarm pays their insurance, Peak Alarm pays their use tax and other taxes that are due including workers compensation insurance and liability and auto insurance. Since we have 270 employees Peak ends up dealing with People issues just like any other company. When you have an issue you can actually call our office and speak with the President or CEO or even the owner. With many large companies this is not the case.
Peak Alarm has an A+ rating with the http://www.bbb.org Better Business Bureau. In the last 3 years Peak Alarm has had 3 complaints filed with the Better Business Bureau and all three of them are closed. One complaint was about the product and 2 complaints were billing complaints. One of our competitors has changed their name 3 times and has had over 3490 complaints filed in the last 3 years and over 1200 in the last year alone. Many of our competitors are not BBB accredited. This competitor has had law suits filed against them in multiple states. For this reason we suggest that you check the Better Business Bureau profile of every company that you intend to get pricing from. This company also had hired several lawyers to deal with not only the law suits but with the complaints. They also hired Internet companies to try to improve their image and perception and they have paid quite a bit of money to do just that and it appears to be working when when you do internet searches you get redirects and many of the top page results have been paid results to push the negative down several pages. Here at Peak Alarm we have not paid for those type of services so when we have very few negative comments the perception seems like there are more since we have not suppressed the negative like our competitors.
Peak Alarm is not only learning from our mistakes but we are learning from the mistakes of others so we can become a better more professional company. We have been encouraged to take responsibility for any phone call even if it does not apply to us or our department so we strive to handle or resolve the situation without having to push the person off to other departments. Being a solution based company is our goal so we look for ways to solve our customers challenges.
When a comment is made on the Internet whether positive or negative it can make a real difference in your business. Some companies pay large sums of money to suppress the negative even hiring lawyers or paying people to remove negative comments. Peak Alarm has only had 3 negative complaints filed in the last 3 years on the Better Business Bureau yet we have had other comments posted on the Internet and they did not file them with the BBB because they know that an investigation will be done and what it will turn up. When a person does not pay their bills and gets upset when the company wants to collect they often will make up reasons as to why they don’t want to pay saying the system has never worked or that our employees were rude to them like that would make it ok not to pay your bills. When this happens our management goes back and listens to those conversations to see if any of them are valid or not in order to use these experiences as a training tool.
Top 5 Home Securitycompany Picks in Utah is a bit misleading in my opinion.
The ratings are done by a company that you can pay for and they show up in the top portions of the search engines and they do exactly what they say they will do, they get you to the top of the list and appartently it does not matter how many complaints your company has had filed against it or how many current law suits are being filed against your company you can still pay for and get to the top of the search engine.
Now lets look at the results and look up the Better Business Bureau rating on each of the 5 companies and see how the match up to other security companies in Utah
One of the supposedly top 5 Home security companies in Utah has a score of F with the Better Business Bureau www.BBB.org
Another of the listed and reviewed TOP five companies has a score of D-
One of the companies listed has had over 4699 complaints filed in the last 3 years and another one of the top five has over 3200 complaints filed. How do you suppose the ratings were done if not from customer reviews? Looking at the issues filed there are many issues with sales, advertising and equipment problems
Now when we look at two of the largest Utah companies who have been in business for many years what did we find?
Peak Alarm also has an A+ ratingwww.PeakAlarm.com and has only had 4 complaints filed in the last 3 years with no complaints filed in the last year. Peak Alarm has been in business for over 45 years and they are licensed and insured and Interestingly enough neither of these high rated successful companies made it to the TOP 5 HOME SECURITY UTAH PICKS.
When you need pricing for security, fire alarm, access control or cameras check the BBB.org site before you buy and make sure you don’t fall into the trap of picking one of the top 5 companies that may or may not really be in the top five companies. The company that reviews does say it is their top 5 picks so do some more research and come up with the real top five alarm companies in Utah that meet the following criteria.
1. Check the Better Business Bureau. Valid complaints that are presented to the BBB are submitted and researched.
2. Check DOPL Utah Division of Professional Licencing
3. Check online reviews – All large companies will have some negative comments posted and some of the negative comments are done by the same people.
4. How many years has the company been in business?
5. Does the company have their own UL listed Central Station for monitoring or do they sell their accounts to other companies?
6. Does the company have a Security Patrol or Guard Patrol Division (Especially useful where the police have a non-response policy)
7. Does the company have experience with commercial and residential or mostly residential?
8. Does the company have certified NICET technicians and certified techs through the State fire Marshal’s office?
Once you have the answers to these questions you have done your research and you can now decide which three bids you want to get rather than wasting time on companies that have thousands of complaints and companies that are currently being sued in several states.