Senior Citizen monitoring discount Peak Alarm

Marilyn Sheppick

Mom

Peak Alarm will lock in Senior Citizens at a fixed monitoring rate. Senior Citizens often are on a fixed income and having a monitoring company increase their rates every years on their security system monitoring does not help.

Call Larry Love (801) 428 1384 Larry@peakalarm.com Peak Alarm www.peakalarm.com

My mother remarried and I found out she was paying 72 dollars a month through one of the largest national security monitoring companies and the rates had increased over the years. The 72 dollars a month was only for monthly monitoring and did not include other services it was through the phone line. I called that company to make the change since they were out of contract and it was very difficult to get them to cancel the agreement even though they were not under contract any longer. I lowered her rate and added a medical button which she did end up pushing when she fell in the bathroom. Peak Alarm’s monitoring rates start at $26 dollars a month and depending on what services you decide on such as another $10 for cellular or another $5 for interactive remote arm and disarm the rates can be a bit higher but once a senior is locked in they keep that rate. Jerry Howe the owner made this decision and we have been in business for over 48 years.

Security System Advice

Employees over 300 local people

http://www.peakalarm.com

1. Make sure your security system cannot be defeated by someone cutting the phoneline outside the house or business. You can switch to a cellular or radio communicator to make this more secure.

2. Make sure you clean your smoke detectors every 6 months or year so they will last longer

3. Make sure you test your system often to make sure nothing has been tampered with. Often someone within your organization will attempt to disable doors or other items.

4. Update your call list with current phone numbers and names and new passwords.

Call Larry Love at (801) 428 1384 or email Larry at Larry@peakalarm.com and set up a personal consultation with Larry at your site.

Utah Alarm Pricing

Peak Alarm web site ask for Larry Love

When a product is quite a bit less expensive you need to question why.

Contact Larry Love at Peak Alarm for all your alarm, access, fire alarm, intrusion, cameras and intercom needs. Larry@peakalarm.com (801) 428 1384

We can lower your installation cost when you sign a 3 year agreement because we can subsidize some of the cost over time. We can do contracts that are less time but we would not be able to lower the install as much. We can even do month to month agreements but the upfront cost would be more.

Any time you have a licensed, insurred and certified company you will end up paying a bit more for their services although this is worth it.

Labor rates at Peak are $100 per hour for residential and $145 per hour for commerical. When I am in a bidding situation I can lower the hourly labor rate a bit when we run it through my department.

Check the Better Business Bureau on all of your alarm companies. Peak has a very good track record at the BBB. In the last 3 years we only have one complaint that is shown on our record. Many of our competitors have a great deal more complaints.

8 UL listed Central Stations for security fire monitoring in Utah

Peak Alarm open all the time

There are different UL listings in different categories so when you decide on a Central Station and installation and service company make sure they have the certifications in the different areas that you will need for your specific projects such as High Security, Fire Alarm, UL installation and such. Just because the Central Station has one UL certification does not mean they are qualified in the other areas that you may need.

When you find any questionable references or errors that need to be corrected contact Larry@peakalarm.com and he will make the corrections.

THERE ARE 8 UL LISTED CENTRAL STATION MONITORING FACILITIES IN UTAH BUT ONLY 5 WILL MONITOR FOR THE PUBLIC

1. Avantguard (S3955) UUFX (BP10390) * CRZM Holds 2 UL certifications
2. Peak Alarm (S1548) UUFX ( BP20783) CRZM (BP8607-1)CVSG (BP2433) CPVX (BP20762) CRZH Peak holds 5 UL Certifications
3. The Church of Jesus Christ of Latter Day Saints COPB (S25044) UUFX Does not do monitoring for anyone but the church (Holds one)
4. This company requested that I take their information off my blog – UUFX This company holds one UL certification
5. L3 Communication Systems WEST (BP9385) CRZH This company holds one UL certication but does not monitor for the public
6. Stanley Convergent Security Solutions (BP6295) CRZH (BP8367)CVSG (BP2072) CPVX This company holds 3 UL certications
7. The Boeing Company (BP6569) CRZH This company holds one UL certication but does not monitor for the public
8. TYCO Integrated Security (BP6471) CRZH (BP8617) CVSG (BP34) CPVX This company holds 3 UL certifications

CENTRAL STATIONS IN UTAH THAT WILL MONITOR FOR BUSINESSES AND RESIDENTIAL

1. Avantguard – 2 UL Certications (TWO) https://www.agmonitoring.com/

2. Peak Alarm – 5 UL Certications – Only company to hold all 5 (FIVE) of the below UL Certifications
http://www.peakalarm.com/

3. This company requested that I take their information off my blog but you can go to UL.com to find all UL listed companies in Utah – 1 UL Certification (ONE)

4. Stanley 3 UL Certifications (THREE)
http://stanleycss.com/about-us/locations

5. TYCO 3 UL Certifications (THREE) http://www.tyco.com/
Johnson Controls and Tyco have merged – TYCO and ADT used to be together but they separated and Protection one bought ADT

UUFX – UL Certification to Monitor Fire Alarm
CRZH – UL Certification to Monitor high Security Industrial
CPVX – UL certification for Burglar Alarm
CVSG – UL Certification for Mercantile, safe, vault & ATM
CRVM – UL Certification to handle signals coming from CRZH category

Go to the official UL web site to check current information http://www.ul.com

UL listings for local Central Stations in UTAH
There are only 4 local UUFX listed companies in Utah for monitoring fire alarm as of 5/27/16

1. Avantguard (S3955) UUFX https://www.agmonitoring.com/
2. Peak Alarm (S1548) UUFX Peak Alarm web site www.peakalarm.com ask for Larry Love
3. The Church of Jesus Christ of Latter Day Saints COPB (S25044) UUFX Does not do monitoring for anyone but the church
4. This company requested that I take their information off my blog so I have done so but you can find all UL listed Central Stations on UL.com

The LDS Church of Jesus Christ of Latter Day Saints only monitors their own facilities.

There are only 5 local CRZH listed central stations in Utah for monitoring high security industrial facilities such as SCIFs as of 5/27/16 ( NISPOM, DOD 5520.22-M, DOD 5100.76-M, JFAN 6/9 and ICD/ICS 705-1) This certificate is for Installation, Testing, Service and Maintenance as well as Monitoring.

1. Peak Alarm (BP20762) CRZH
2. L3 Communication Systems WEST (BP9385) CRZH L3 Communications West web site
3. Stanley Convergent Security Solutions (BP6295) CRZH Stanley Convergent Security Solutions Web site
4. The Boeing Company (BP6569) CRZH The boeing Company web site
5. TYCO Integrated Security (BP6471) CRZH The TYCO company web site

L3 Communications monitors the secure facilities associated with their facilities.
There is only 3 local CPVX listed central station in Utah for UL Central Station Burglar Alarm Systems monitoring.

1. Peak Alarm (BP2433) CPVX
2. Stanley Convergent (BP2072) CPVX
3. TYCO Integrated Security (BP34) CPVX

There is only 3 local CVSG listed central stations in Utah for Mercantile Burglar Alarm Systems. Safe, Vault, ATM or Night Depository.

1. Peak Alarm (BP8607-1)CVSG
2. Stanley Convergent Security Solutions (BP8367)CVSG
3. TYCO Integrated Security (BP8617) CVSG

There are only two CRZM local listed central stations in Utah . This certificate is for Central Stations that have personnel trained and on duty to specifically handle signals covered under the CRZH listing that is above so the system is installed properly and then monitored by a certified company. It is best when the company has both certificates.

1. Avantguard (BP10390) * CRZM
2. Peak Alarm ( BP20783) CRZM

UL updates their records on an ongoing basis so be sure to verify on their web site. This information was as of 5/27/16. On the UL site go to online certifications directory at the bottom to find the companies in an area or state that hold certifications. All of this information is public record on the UL.com site. When you find any errors on this blog please inform Larry@peakalarm.com and he will correct those errors after verification of the correct information.

*Mountain Alarm/FPS https://www.mountainalarm.com/ sold Avantguard a while back although they still use Avantguard as their Central Station and apparently there is still a relationship between the companies as far as ownership goes. Mountain Alarm is the security side of the business and FPS is Fire Protection Services which does fire alarm etc…

There are about 200 Central Stations in the US that are both UL and 5 Diamond Certified and Peak ALarm is one of those. The CSAA 5 Diamond certification indicates that all of our Central Station dispatchers/employees are highly trained to react calmly and appropriately to high stress situations.

IT IS BEST TO LOOK UP THE COMPLAINTS ON THE BETTER BUSINESS BUREAU THE OFFICIAL BETTER BUSINESS BUREAU WEB SITE www.bbb.org
From the information that we have about the UL listed Central Stations in this document the LDS Church does not monitor accounts as a business nor does L3 Communications West or Boeing so those Central Stations hold the proper listings in order to meet the criteria and provide services within their realm so you can’t call them up and have them monitor your security or fire alarm accounts. UL listed Central Stations out of State can be used although some Fire Marshals request that a local Central Station be used in certain cases. Often insurance companies and other requirements are in play so they want a local central station to do the monitoring and provide the installation and service when needed.

Peak Alarm is the only company that currently holds all 5 of the above UL Certifications in Utah

Peak Alarm also has a full Guard and Patrol division as well as armed or unarmed guards. Peak Alarm has been in business since 1969.

Call Larry Love (801) 428 1384 or email him at Larry@peakalarm.com for more information on this blog or for pricing for monitoring, Security, Fire Alarm, UL2050 installations, access control or camera systems.

CSAA 5 diamond information

Peak Alarm Five Diamond Certified

Five Diamond Certified Companies

Confia en Peak Alarm

Peak Alarm is a UL listed 5 Diamond Certified Central Station, alarm company with guards, patrol and same day service. Peak has an A+ rating with the better business bureau unlike many competitors who have over 1000 complaints. Peak Alarm only has one complaint on the BBB in the last 3 years.

Call Larry Love (801) 428 1384 Larry@peakalarm.com for any pricing, consultations or site visits in Utah. Larry can also work with you on your Idaho projects as well. 2017 is going to a be a great year. Call for Fire Alarm, Access Control, Intrusion, intercom, nurse call, cameras and security.

Peak Alarm advertizing

UL2050 ask for Larry Love

Peak Alarm http://www.peakalarm.com/ Call Larry Love at (801) 428 1384 for pricing security systems, fire alarms, access control, camera systems and 24 hour monitoring from our UL listed Central Station.

Peak Alarm has stepped up their advertising so you will see TV commercials, Radio spots and even electronic billboard ads for Peak Alarm. The new look of our website is very professional and after more than 47 years in business Peak Alarm is not only growing but improving as well.

Peak take complaints seriously and I met with the owner and the CEO of the company and they review these comments and use them as a way to improve what we are currently doing. Peak employees over 300 people locally and yet we are still a small company in many ways because you can still call our company (801) 486 7231 and get a live person quite quickly. We pride ourselves by striving to take care of our customers.

Peak Alarm has only had 1 complaint filed with the Better Business Bureau in the last 3 years. Many of our competitors have hundreds and there are a couple of our competitors that have more than 3000 complaints. So be sure to check the www.bbb.org before buying any security system.

Peak Alarm also does not do Credit Checks. Peak does not give away free equipment either and that is why we have been in business so long. You may get a song and a dance from other companies claiming to give you something FREE but the truth is that equipment is not free, you will either pay more per month or you will pay for a longer period of time. So if the install is free compare against a normal Peak Alarm plan and you will see that we measure up in many ways that others don’t. Often other companies will run a credit check, they will also charge you more than $50 per month for normal monitoring services when Peak can give you additional services that other companies can for the same or for less money per month.

Beware of Monitoring companies that have very low cost plans per month because often they are computerized, or they are out of state or out of the country and the person calling you does not know anything about Salt Lake, Utah or Idaho when Peak Employees do. Peak Alarm is the only full service alarm company that has a full service Guard/Patrol company as well so when the Police do not respond, we do. Peak can normally get to your home in the Salt Lake area within 15 minutes and if the Police do respond in your area many times they will get there in 30 or even take over an hour.

Peak Alarm Salt Lake Office

Peak Alarm Salt Lake Office

47 years in business

47 years in business

Learn before you buy a DIY alarm system

I took this picture in Guatemala, Isabal

I took this picture in Guatemala, Isabal

Negative experiences from customers about one of the DO IT YOURSELF ALARM COMPANIES.

I chose this company because of their online information _______________________________ however I found out that is totally a sham. I am visually disabled and required my friends help to install the system it turned out to be way more difficult than suggested on their website and they do not provide support whatsoever. The problem was the alarm before it was even configured kept setting itself off with a piercing siren and the only way to turn it off with cutting the wires and they still would not help me. Do not purchase the system under any circumstances if you are not technically inclined

_________________________is not a good business and does not really care about its customers and here are three concrete examples that can illustrate the issue. 1. You can upgrade the service online anytime! Really easy to pay more to use an app that should be included in basic service. But to Downgrade they force you to call in to dissuade you with wait times and just pure inconvenience. Not focused on the customer clearly just the bottom line. 2. When you call to downgrade. They do not credit you any part of the month that you did not get access to the upgraded service. So you have to call on the day it renews or they will profit for “enhanced services” they did not provide. May be a good class action suit because I am not sure that is legal.. If they provide the upgraded services for 1 out of 30 days you call to downgrade but they keep the money for the full month? That should not be legal and it is certainly not customer focused. __________________________could build customer loyalty and a better brand by simply changing these practices but they rely on the fact that you have invested in the product and now are stuck.

I was a customer of _____________________________, and i received a motion sensor that kept notifying an alarm. I moved the sensor around to different locations and it was always the same sensor that kept giving false alarms.This happened 4 times and i received an outstanding bill for $450.I received a new sensor and the false alarm stopped; this let me know it was a faulty sensor. I tried calling the company to see if we can come to an agreement, and they told me that they could not help in any way.They didn’t offer a solution or even attempt to keep me as a customer. I wonder how a company that doesn’t stand behind their products is still ____ accredited. All i wanted was home security and instead i have an outstanding amount due of $450. needless to say i would not recommend _____________________ to anyone.

This is nothing big but first impressions are important. They had already charged for the system and monthly payment. Gave us a tracking number that cant be tracked, looks like they haven’t ship it out yet. No one responds to our email and it has been a week since we place an order. We are extremely disappointed and will consider keeping the system or not after receiving it.

I just contacted Tech Support because the ******* ***** ****** stopped working a couple of days ago. The technician I spoke with was less than interested in my problem and said there was nothing he could do and I would have to reset the system and see if that corrected the problem. I have ________________________ and am paying so that when I’m away from home I will know that my home is protected. However I now find out that when I’m away from home and have a problem with the system, _______________________ can be done nothing to correct a problem. Unbelievable and I think the technician I spoke with is better suited to work where there is no customer contact.

Have had ___________________________ service for 4 months and 2 failures with the system requiring me to manually reset the system. I am out of town and cannot physically reset the system, so what good is it ?

I have been a paying customer with this alarm company only to find out that I have been paying for a service that was NOT in place from their company!!! They are NOT registered with the police department. Therefore, if my burglar alarm is triggered, they WILL NOT dispatch the police due to a mistake on their part. Even worse, my home alarm was triggered and I received a call from ________________ who then notified me that the police will not come to my home due to ____________________________ not having a contract in Colorado Springs! What the hell am I paying for? to hear that my property is being robbed and they are not dispatching police?? I feel like I have ripped off!!!

These are only some of the examples of the complaints against this company.

Peak Alarm is Licensed, is insured and has trained technicians that can install your system professionally and our central station is UL listed and 5 diamond certified. I cannot guarantee that you won’t have any problems although as a local company that has been in business for over 47 years Peak Alarm strives to provide a great service for a fair price. Peak is considering offering do it yourself kits and we will research the information and look for the best system if we decide to go in that direction. As a local company we provide a professional service that out of state companies cannot.

The complaints above are from a company that does not provide the same type of monitoring as Peak Alarm does. The systems purchased above were bought and the customers had to install the systems themselves. Peak Alarm has live operators that will talk to you 24 hours a day. We also have Guards that can respond in Salt Lake City for a very reasonable price and no other security company in Salt Lake has their own guard/patrol service, AV division, alarm division and a UL listed Central Station all in one company.

http://www.peakalarm.com

The Salt Lake City Police will not respond to security alarms unless they are PANIC alarms in which case they will respond hence if you go with Peak Alarm for only $10 per month we will add Alarm response in certain areas of Salt Lake City so we will send a guard out. We include 4 alarm responses per year and additional responses will be $50 per response. So with 4 included that comes to $120 per year or $30 per response which is a very fair price for sending out a licensed security patrol guard.

Call Larry Love 801 428 1384 for more information about alarm systems with a no cost quote and I can email you additional information to help you with your comparisons. Larry@peakalarm.com If there is anything posted on this site that is found to be offensive or in violation of any copy write law please notify Larry Love and it will immediately be taken of the web site. These complaints do not list which company is being refereed to and are real complaints and our suggestion is that you research all companies ahead of time before you purchase so your experience will be an informed one and a better experience than these customers had.

Recent Peak Alarm ongoing training

Brands of Fire Alarm

Depending on the brand of fire alarm you have installed in your facility the cost of parts and service will vary. When you choose a proprietary many times you may end up paying higher costs.

Peak Alarm offers ongoing training programs to their 300 plus employees at four offices in Idaho and in Utah. This week the sales teams were trained on what flexibility is available to us regarding contracts, the different options and customization that our Central Station can offer to the customers and we were trained on our new initiative WHITE GLOVE TREATMENT OF CUSTOMERS AND EACH OTHER.

Call Larry Love (801) 428 1384 Larry@peakalarm.com for more information. ESPANOL Y ENGLISH http://www.peakalarm.com

Peak Alarm continues to train all their departments and the new WHITE GLOVE initiative is to help step up our customer service and also treat each other with more respect. Peak also puts all their employees through FBI background checks and even local police department checks.

Some of the other important points of the training were as follows:

All 22 of those in the training answered various questions and had to get answers from others in the group to complete the surveys.

1. What do you dislike most in a sales rep? Being Pushy, High Pressure, Late and Dishonest were the top four answers.

2. When a salesperson is talking to you, what interactions make you feel uncomfortable? Lack of knowledge, talking too much without listening

3. How do you as the customer define value? Bang for your buck. Not everyone will buy the most expensive product and most won’t buy the least expensive product but customers want quality and a fair price. Many are willing to go with a solid company like Peak Alarm even if the prices are a bit higher because Peak offers a whole package of same day or next day service, UL Listed Central Station, Guard and Patrol Service and top notch sales teams that are knowledgeable.

We discussed some of the tried and true principles of sales such as A.Preliminaries (Hello etc…) B. Investigating stage – What do they want, what do they need and what is their budget? C. Demonstrating – What is the capability of the products that Peak Alarm offers and D. Obtaining Commitment in the form of a signed proposal or agreement.

We learned about the research done between larger dollar sales and smaller items and how high pressure sales techniques actually hurt your possibility of getting a commitment when dealing in larger dollar amounts. The smaller purchases that can be related to impulse buying don’t cause as much buyer remorse. Getting a bad deal on a larger product such as a car can affect more people than the customer. Often other security companies hire very young people and teach them these high pressure sales techniques so they can go out and get quick sales. These are the same companies that are being sued in several states and that have thousands of complaints filed with the Better Business Bureau.

Peak Alarm is proud that we have only had one complaint filed with the Better Business Bureau in the last 3 years as of 9/22/16 and zero complaints in the last two years.

We had a session on contracts and learned quite a bit about the ins and outs of these agreements and why we need them to protect the company and the customer.

We made long lists of items that we can improve on and among the list of items we determined that some of the most important things we all should be working on are: Being Honest at all times, Showing up early to each appointment and if we cannot then making sure we call ahead of time to let our customer know what happened and when we will arrive. Another skill that we all need to work on is COMMUNICATION. One of the most important parts of this skill is LISTENING so we learned some techniques associated with listening, body language and personalities. Product knowledge is important although we have a large team of people that can help with that and learning what our customers need and getting them pricing in a professional timely manner will make all the difference in the world. We also went over the importance of sending out hand written thank you cards.

We had a training during our two day training sessions where the sales team actually programmed a DMP security system so we could learn what the techs go through and have a better understanding of how the technical side works. Hands on training We also had a class about customer service and the options our Central Station can offer the customer. Well that is short recap of this training and then we ended with several of our team members getting awards for their efforts.

Thank you to Peak Alarm management for feeling that ongoing training is important enough to spend this much time and effort on. Call Larry Love to get more information about Peak Alarm, Pricing or to set up a tour of Peak Alarm in Salt Lake City. (801) 428 1384 Larry@peakalarm.com

Central Station Call List options

Get the same great service for monitoring but you will be even more secure

Get the same great service for monitoring but you will be even more secure

WE CAN DO THAT !

Peak Alarm UL listed Central Station can do many things when it comes to setting up your call lists:

1. You fill out a general call list and Peak can customize additional lists as you see fit.
2. We can have separate call lists for troubles, supervisory signals, fire alarm, burg etc….
3. We can set schedules so we only call certain people at certain times depending on the signals.
4. Example: If you get a low battery on your security system we can program the system to call after 6AM so we don’t wake you up.
5. On a PANIC alarm we only call the POLICE and they dispatch
6. If you want we can program in to call the people that live close as the first people on the call list. (You decide)

WEB ACCESS $5 per month and you can print your own reports, email them and much more.

AUTO TEXT to your phone on specific alarms and troubles

Call Larry Love 801 428 1384 Larry@peakalarm.com http://www.peakalarm.com

Complaints reviews Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

In the last 3 years the Better Business Bureau has only received ONE complaint about Peak Alarm. If you have a complaint or issue please contact Larry Love (801) 428 1384 Larry@peakalarm.com and give Peak Alarm a chance to make it right. Another individual that you can call is Dayne Linford 801 4867231 x381

Yesterday we had a training here at Peak Alarm about how to treat our customers and each other with what we like to call White Glove Service. We have only had one complaint filed but we are sure we have customers that are unhappy that did not report to the Better Business Bureau so we would like to reach out to them to help solve challenges.

Contract or agreement concerns – Dayne x381 or Larry x384
Product Concerns – You may call your salesperson directly or Larry at 801 428 1384 – See list of extensions for sales team
Billing issues – Wendy 801 486 7231 x407, Maria (Spanish/Espanol) x404, Mary Lynn x405

Sales Team extension list:

(801) 486 7231

Tony Pino x385 – Tony has been with Peak for over 25 years and Tony works out at the gym regularly and is an excellent resource for information
Paul Mehl x386 – Paul used to sing Opera for the Utah Opera Company and has been with Peak for over 11 years and knows his industry very well.
Jessie Lopez x382 – Jessie is a camera system expert and also knows allot about Security as well. (Jessie is always very well dressed.)
Joe Ferraro x435 – Joe is very professional and is very knowledgeable
Francesco Perri x439 – Francesco speaks Italian and is a runner and hiker and one of Peak’s top Salesmen
Ryan Shurtleff x438 – Besides being very funny Ryan is easy to talk to and knows his stuff. Ryan likes recreational vehicles.
Mike Evans x383 – Mike is a part time auctioneer and has a small farm in Grantsville
Dayne Linford x381 – Besides being an expert at work Dayne is a writer and film producer
Larry Love x384 – Larry is an expert in Fire Alarm and security systems and has been involved in Music his whole life – NICET II Fire Alarm
Kenny Fox System designer NICET III Fire Alarm X440 – Kenny is a Army Ranger Veteran and Fire Alarm expert as well.
Reed Haymore x380 is our Sales Manager and also a systems expert who has years of experience in the Alarm industry.
Clint Beecroft is our General Manager and he is also a level 2 NICET in Fire Alarm and many other certifications so he is a hands on guy

Recently Valerie Peterson decided to leave Peak Alarm so if she was your sales person feel free to contact Reed and he can help assign another person to help you or you can ask for any of the Sales Team members listed above.

Each Sales Person has many more attributes that were not able to be listed and there is over 300 years of experience when you combine the overall total experience in the security and this is just the Sales Team. Our installation team, accounting team, guard and patrol team, AV Team and service team also brings experience and knowledge to the table.

FIRE ALARM, SECURITY, ACCESS CONTROL, CAMERA SYSTEMS, INTERCOM, NURSE CALL, PERS (Medical alert systems) and more.

Peak Alarm is the only Utah Alarm company that has Guard/Patrol, an alarm division and a UL listed central station.

Peak Alarm is locally owned and has been in business since 1969

Peak Alarm is one of the few companies that offers same day or next day service.