ADT sues Utah Alarm Company and wins 10 Million dollars

ADT sues and wins a 10 million dollar law suit against a Utah based company using deceptive sales practices

Read article click this link

Don’t wait till you sign a contract to find out about the complaints.

Before you even get pricing from an Alarm Company do the following:

1. Check the Better Business Bureau www.bbb.org (Peak has zero complaints as of 01/06/18)

1A. Request to see their blue and white Utah DOPL license that each salesperson and tech are required to carry on their person. This means they have gone through an FBI check. Some companies hire people that are not licensed two such individuals came to my door and got reported. They just had their company ID and said the license was kept at the office.

Click here to verify a Utah Burglar alarm license

2. Ask if they require a credit check before you buy. (Peak does not)

3. Ask if they will charge your visa just to come out and give you a bid or a site visit. (Larry Love at Peak will come out at no charge) They say they will apply it to the purchase when you buy.

4. Clarify their contract length because many will say one thing and have you sign something entirely different, because of this one of the Utah companies has been sued in 32 states.

5. Beware of a salesperson saying things like “Your alarm company is going out of business or we will update your equipment for free” Article from ADT about deceptive salespeople click here

6. Beware of companies that say “Installation is FREE” often they will wrap the charges in elsewhere. Peak Alarm starts cell monitoring at $40 per month with interactive many others will charge over $60 or $70 and obviously since you are paying an extra $30 per month after 36 months you have paid an additional $1000 dollars so they can afford to give you a few free items but understand you are paying much more than you think.

7. Many of these companies hire clean cut individuals just for the summer and they can earn quite a bit in a summer so they can return to school so often their knowledge is very limited.

Check licensing before you buy

Call Larry Love with Peak Alarm for a no cost site visit and bid. (801) 428 1384 cell (801) 898 6003 Larry@peakalarm.com company web site Peak Alarm web site click here

Peak Alarm bullet points:

1. UL listed Central Station that is Local and 5 diamond certified (Only about 200 UL listed Stations in the Nation also have the 5 diamond certification)
2. Local company that employees over 300 employees and has 4 offices to serve you.
3. The only Alarm company that also has their own Patrol and Guard division. In Salt Lake City, West Valley and come other cities the police will not respond.
4. Licensed and insured. Each employee has been through the FCI background check and passed and has to pass these checks on an ongoing basis to keep working at Peak Alarm.
5. Zero complaints on the Better Business Bureau as of 1/6/18 some of our competitors have over 1000 complaints
6. Peak has been in the business since 1969 and many of their salespeople have extensive security, fire, camera and low voltage experience and certifications.
7. Peak has a fleet of over 100 vehicles.

Protect yourself from companies using deceptive sales techniques: Ask for their license, check their BBB report, read the fine print, read the complaints filed and check if the company is being sued currently and why. Some Alarm companies have been sued in several states, one Utah Alarm company has been sued in 32 States and has over 4000 complaints currently filed with the BBB.

Utah Alarm Dealer makes drastic change

I took this picture in Guatemala, Isabal

With many alarm dealers having to deal with hackers and people being able to remotely disarm their systems because they are not encrypted. Peak Alarm decided to make a major product shift.

Peak Alarm has decided to begin selling QOLSYS Qolsys.com this product is unlike most other security systems and here is a quick list of some of their features:

S Lines Sensors are all Encrypted to prevent hacking
Blue Tooth Router built in
Built in Glass Break Sensor
Built in 5MP camera that takes a picture of who disarms and a 4 minute video when alarms occur
Z-Wave Plus
Software update
Blue Tooth disarming capable so you don’t even have to take out your phone to disarm
Flood sensors, temperature sensors, motion sensors door status switches and much more

Most other alarm panels do not have the blue tooth built in, most other alarm panels do not have encryption. (Peak Alarm offers DMP which is encrypted for higher end commerical projects www.dmp.com

Making this switch means that the basic system will cost a bit more but keep in mind you get what you pay for.

Qolsys did not take an alarm panel and convert it to a smart tablet but they took a tablet and made it into an alarm panel. This system is more robust than other systems, has a much greater capasity in all respects as far as user codes and how many points you can add to the system.

Call Larry Love (801) 428 1384 or email Larry at Larry@peakalarm.com for pricing or a no charge consultation in the Wasatch Front area, Provo, Ogden, Logan, Brigham City or Saint George.

Peak Alarm designs fire alarm systems

Plenum wire needs to be used when you run wire in plenum spaces

Peak Alarm designs fire alarm systems for commercial buildings to current IFC and NFPA 72 code requirements.

www.peakalarm.com in business since 1969 and the only alarm company with a UL listed Central Station and a Full Guard and Patrol Company that can meet your needs.

>Peak Alarm has NICET techs that can do these designs and the DWG CAD work needed that is required by the AHJ Authority Having Jurisdiction. (Fire Marshal) Contact Larry Love (801) 428 1384 or cell (801) 898 6003 Larry@peakalarm.com and Larry can come to your business and do a site visit to help you do an upgrade, entirely new system or help design the fire alarm for a building that is not built yet buy working with your design team and architect using the plans and specifications for your project.

Peak Alarm is a local company that hires over 300 employees in Utah and Idaho buy local and help the local economy. This is a family business that does things right.

Currently Peak Alarm does not have any complaints listed with the Better Business Bureau in the last 3 years. www.bbb.org check all companies that you may do business with since many companies have complaints. Some of our competitors have over 3000 complaints and you should know before you sign anything with them.

In Utah the horns have to stop and strobes keep flashing after silenced

Peak Alarm Prodatakey Cloude based Access Control Utah Idaho

Prodatakey

Peak Alarm is a factory trained installer for Prodatakey which is a cloud based access control system that you can control completely using your smart phone. This is one of the most powerful access control systems on the market and is incredible.

Call Larry Love (801) 428 1384 for more information about the future of Access Control. This product is future proof and is built not only to last but to move forward with technology at a very fast pace. While other products have stayed in the past Prodatakey has not.

Prodatakey web site

Peak Alarm web site ask for Larry Love

Peak Alarm can help you with every step of the process from design, installation, use and upgrades for your access control systems.

In Utah Call Larry Love for all your security needs

Peak Alarm

Call Larry Love (801) 428 1384 for Intrusion, Fire Alarm, Access Control, Cameras, Commercial, Residential and high level security installations.

Peak Alarm is the only local company in Utah that has a full service GUARD PATROL, UL LISTED CENTRAL STATION & FULL SERVICE ALARM COMPANY. All other companies including the National Companies here in Salt Lake third party out their Guard Patrol to other companies. Email Larry at Larry@peakalarm.com

Larry Love has been in the industry for over 20 years and holds current certifications in IP camera installations, Security and Fire Alarm installations.

Larry can get you pricing on any size project. Larry can come to your facility, home or business and go over the design and features. Often people look for the lowest price and when you check the www.bbb.org Better Business Bureau you will find some of our competitors with the lower pricing have over 3000 complaints that have been filed with the Better Business Bureau in the last 3 years. Check out Peak Alarm’s low rate of complaints compared to the other companies.

Peak Alarm installs high quality products such as DMP, DSX, Silent Knight, Firelite, Hochiki and other products to meet your needs.

Peak Alarm hold 5 certifications with UL including the UL2050 certification for high security SCIFS and other high security installations. Larry Love is also certified in UL2050 design. Larry Love also is fluent in Spanish (espanol) http://www.peakalarm.com

Gloria Cardenas immigration attorney lawyer Utah

Mi familia

Mi familia

I spent an hour speaking with Gloria Cardenas from Familia America who is an immigration attorney here in Salt Lake City. I don’t recommend lawyers very often but when I do it is for a reason. I was very impressed with her knowledge and how much she cares about her clients. I went to an immigration appointment to interpret and she showed up with her clients. Gloria knows her stuff. The intake consultation is only $75 dollars and then she will give you an estimate of what it will cost. Give her a call at 801 656 9605 gloria.familiaamerica@gmail.com 6243 South Redwood Road STE 235, Taylorsville, Utah 84123 by Appointment only

Gaste como una hora hablando con Gloria Cardenas de Familia America, ella es una abogada de inmigración y sabe lo que hace. Ella vino con sus clientes y la primera consulta es $75 y despues ella puede darte un estimado. No doy referencias de abogados muy amenudo pero Gloria es una abogada que puede ayudarles. Llame 801 656 9605 gloria.familiaamerica@gmail.com 6243 South Redwood Road, STE 235 Taylorsville, Utah 84123 Tiene que hacer cita antes de ir a la oficina.

Alarm details

Peak Alarm is the Leader in Utah

Peak Alarm is the Leader in Utah

Call Larry Love at Peak Alarm (801) 428 1384 Larry@peakalarm.com http://www.peakalarm.com

When you need details about alarm systems don’t go with a cookie cutter business that does mostly wireless systems. Peak Alarm does over 50% of it’s business in the commercial field and we also do quite a bit of high end residential. We have deals for quick installations and low monitoring rates although I can get you details on high end security systems with a design team and experts that can help you with your design for a UL2050 installation or a higher end project with quality products from DMP, Bosch and other manufacturers.

Call Larry Love to set up an appointment for your detailed no cost site visit. We do it right and Peak is the only alarm company in Utah that has a full service guard and patrol division and a UL listed Central Station. Other companies third party out either the guards or the monitoring and Peak Alarm keeps it all in house.

Recent Peak Alarm ongoing training

Brands of Fire Alarm

Depending on the brand of fire alarm you have installed in your facility the cost of parts and service will vary. When you choose a proprietary many times you may end up paying higher costs.

Peak Alarm offers ongoing training programs to their 300 plus employees at four offices in Idaho and in Utah. This week the sales teams were trained on what flexibility is available to us regarding contracts, the different options and customization that our Central Station can offer to the customers and we were trained on our new initiative WHITE GLOVE TREATMENT OF CUSTOMERS AND EACH OTHER.

Call Larry Love (801) 428 1384 Larry@peakalarm.com for more information. ESPANOL Y ENGLISH http://www.peakalarm.com

Peak Alarm continues to train all their departments and the new WHITE GLOVE initiative is to help step up our customer service and also treat each other with more respect. Peak also puts all their employees through FBI background checks and even local police department checks.

Some of the other important points of the training were as follows:

All 22 of those in the training answered various questions and had to get answers from others in the group to complete the surveys.

1. What do you dislike most in a sales rep? Being Pushy, High Pressure, Late and Dishonest were the top four answers.

2. When a salesperson is talking to you, what interactions make you feel uncomfortable? Lack of knowledge, talking too much without listening

3. How do you as the customer define value? Bang for your buck. Not everyone will buy the most expensive product and most won’t buy the least expensive product but customers want quality and a fair price. Many are willing to go with a solid company like Peak Alarm even if the prices are a bit higher because Peak offers a whole package of same day or next day service, UL Listed Central Station, Guard and Patrol Service and top notch sales teams that are knowledgeable.

We discussed some of the tried and true principles of sales such as A.Preliminaries (Hello etc…) B. Investigating stage – What do they want, what do they need and what is their budget? C. Demonstrating – What is the capability of the products that Peak Alarm offers and D. Obtaining Commitment in the form of a signed proposal or agreement.

We learned about the research done between larger dollar sales and smaller items and how high pressure sales techniques actually hurt your possibility of getting a commitment when dealing in larger dollar amounts. The smaller purchases that can be related to impulse buying don’t cause as much buyer remorse. Getting a bad deal on a larger product such as a car can affect more people than the customer. Often other security companies hire very young people and teach them these high pressure sales techniques so they can go out and get quick sales. These are the same companies that are being sued in several states and that have thousands of complaints filed with the Better Business Bureau.

Peak Alarm is proud that we have only had one complaint filed with the Better Business Bureau in the last 3 years as of 9/22/16 and zero complaints in the last two years.

We had a session on contracts and learned quite a bit about the ins and outs of these agreements and why we need them to protect the company and the customer.

We made long lists of items that we can improve on and among the list of items we determined that some of the most important things we all should be working on are: Being Honest at all times, Showing up early to each appointment and if we cannot then making sure we call ahead of time to let our customer know what happened and when we will arrive. Another skill that we all need to work on is COMMUNICATION. One of the most important parts of this skill is LISTENING so we learned some techniques associated with listening, body language and personalities. Product knowledge is important although we have a large team of people that can help with that and learning what our customers need and getting them pricing in a professional timely manner will make all the difference in the world. We also went over the importance of sending out hand written thank you cards.

We had a training during our two day training sessions where the sales team actually programmed a DMP security system so we could learn what the techs go through and have a better understanding of how the technical side works. Hands on training We also had a class about customer service and the options our Central Station can offer the customer. Well that is short recap of this training and then we ended with several of our team members getting awards for their efforts.

Thank you to Peak Alarm management for feeling that ongoing training is important enough to spend this much time and effort on. Call Larry Love to get more information about Peak Alarm, Pricing or to set up a tour of Peak Alarm in Salt Lake City. (801) 428 1384 Larry@peakalarm.com

Complaints reviews Peak Alarm

Give us a chance to make it right

Give us a chance to make it right

In the last 3 years the Better Business Bureau has only received ONE complaint about Peak Alarm. If you have a complaint or issue please contact Larry Love (801) 428 1384 Larry@peakalarm.com and give Peak Alarm a chance to make it right. Another individual that you can call is Dayne Linford 801 4867231 x381

Yesterday we had a training here at Peak Alarm about how to treat our customers and each other with what we like to call White Glove Service. We have only had one complaint filed but we are sure we have customers that are unhappy that did not report to the Better Business Bureau so we would like to reach out to them to help solve challenges.

Contract or agreement concerns – Dayne x381 or Larry x384
Product Concerns – You may call your salesperson directly or Larry at 801 428 1384 – See list of extensions for sales team
Billing issues – Wendy 801 486 7231 x407, Maria (Spanish/Espanol) x404, Mary Lynn x405

Sales Team extension list:

(801) 486 7231

Tony Pino x385 – Tony has been with Peak for over 25 years and Tony works out at the gym regularly and is an excellent resource for information
Paul Mehl x386 – Paul used to sing Opera for the Utah Opera Company and has been with Peak for over 11 years and knows his industry very well.
Jessie Lopez x382 – Jessie is a camera system expert and also knows allot about Security as well. (Jessie is always very well dressed.)
Joe Ferraro x435 – Joe is very professional and is very knowledgeable
Francesco Perri x439 – Francesco speaks Italian and is a runner and hiker and one of Peak’s top Salesmen
Ryan Shurtleff x438 – Besides being very funny Ryan is easy to talk to and knows his stuff. Ryan likes recreational vehicles.
Mike Evans x383 – Mike is a part time auctioneer and has a small farm in Grantsville
Dayne Linford x381 – Besides being an expert at work Dayne is a writer and film producer
Larry Love x384 – Larry is an expert in Fire Alarm and security systems and has been involved in Music his whole life – NICET II Fire Alarm
Kenny Fox System designer NICET III Fire Alarm X440 – Kenny is a Army Ranger Veteran and Fire Alarm expert as well.
Reed Haymore x380 is our Sales Manager and also a systems expert who has years of experience in the Alarm industry.
Clint Beecroft is our General Manager and he is also a level 2 NICET in Fire Alarm and many other certifications so he is a hands on guy

Recently Valerie Peterson decided to leave Peak Alarm so if she was your sales person feel free to contact Reed and he can help assign another person to help you or you can ask for any of the Sales Team members listed above.

Each Sales Person has many more attributes that were not able to be listed and there is over 300 years of experience when you combine the overall total experience in the security and this is just the Sales Team. Our installation team, accounting team, guard and patrol team, AV Team and service team also brings experience and knowledge to the table.

FIRE ALARM, SECURITY, ACCESS CONTROL, CAMERA SYSTEMS, INTERCOM, NURSE CALL, PERS (Medical alert systems) and more.

Peak Alarm is the only Utah Alarm company that has Guard/Patrol, an alarm division and a UL listed central station.

Peak Alarm is locally owned and has been in business since 1969

Peak Alarm is one of the few companies that offers same day or next day service.

Month to month monitoring

Month to month agreements are available

Month to month agreements are available

Larry Love at Peak Alarm can arrange MTM Month to Month monitoring at our UL listed Central Station for Fire Alarm or Security intrusion monitoring. ESPANOL / INGLES

Larry@peakalarm.com (801) 428 1384 http://www.peakalarm.com

Understand that when we do MTM / Month to month we cannot subsidize the equipment or the labor so we will need the upfront costs taken care of at signup. On our basic Peaklink it would be about $900 upfront and then we can do a MTM Month to Month agreement at a good monitoring rate>

Monitoring rates vary depending on the services you request. We can be as low as $25 per month for phoneline monitoring, as low as $35 per month on cell monitoring and normally around $40 per month on AES Radio monitoring, Fire Alarm cellular monitoring is right around $48 per month because of the high supervision signals that need to be sent every 6 minutes on the cellular unit. Call Larry for individual rates. If you have multiple properties or businesses we can work a deal. If you need a repair agreement added we can help with that or if you need Guard Response on alarms because Salt Lake won’t respond then it will be $10 per month extra and includes 4 responses per year on alarms.